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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting how effective they are for various skin concerns. Many people appreciate the ease of ordering and the swift delivery service, highlighting a smooth overall purchasing experience. However, some customers expressed dissatisfaction with specific products, finding them not as effective as expected or causing issues like skin irritation. There were also occasional concerns regarding order accuracy, particularly with shipping terms, and some individuals found the availability of certain products frustrating, leading to higher shipping costs.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality of the products,... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Delivery service

Customers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy to buy and fast delivery. Love the product. Perhaps a tiny comment: improving the packaging itself would be a plus:) Though we do prefer better quality products over expensive package... See more

Rated 5 out of 5 stars

I’ve been really impressed with Universkin skincare products, but the standout for me is definitely the SPF Powder SPF50+. It’s one of the few sunscreen products that works beautifully over makeup wit... See more

Rated 5 out of 5 stars

If you have been dealing with skincare issues for a long time like, as I have, and you are considering trying Universkin - please, make yourself a favor and try it. I'm truly amazed by the... See more

Rated 5 out of 5 stars

Ordered a customised serum pack on their website- easy to use and fast delivery. Products are superb, it is my third time ordering from Universkin and will definitely do it again.


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Since its inception, Universkin has sought to empower doctors, providing them with the tools to create each individual’s ideal, tailor-made skincare to help them achieve the most remarkable results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Results already!

I have noticed an improvement in my skin after just 2 weeks of using my products. I love how simple and straightforward the process was too.

23 April 2021
Rated 5 out of 5 stars

Thank you universkin

I renew my faithfulness and trust to universkin for their seriousness, efficiency and innovative products. My fourth order and I confirm, my skin can no longer do without them !

23 April 2021
Rated 2 out of 5 stars

Please note: Large import taxes payable

The product seems good but I was charged almost a quarter of the cost again in taxes to receive the delivery, which I was not told about in advance. The product is already expensive and I would not have ordered if I had known this additional cost would be levied.

The dosage also recommends ‘4 drops per application’. This is unrealistic as that is not enough to cover one’s face. So please also note that it is likely that 10-20+ drops are used per application and therefore the product is not likely to last anyway near as long as the website suggests.

On a positive note, the serums smell lovely.

9 April 2021
Universkin logo

Reply from Universkin

Dear Helen.

We understand that changes since Brexit can be confusing at first.
When you order from the UK you are now required by law to pay VAT to the carrier/custom at delivery (if order >135£).
You were not charged an extra amount. At checkout it is clearly indicated that you are paying your order without VAT. We also kindly provide an estimate of how much you will be required to pay in taxes before payment so you have all the information you need in advance.
Hope this helps clear up the misunderstanding.

Regarding dosage: The product has been specifically designed for a 2 month treatment and the recommended number of drops is based on scientific analysis showing that one drop covers a quarter of a face perfectly. The serum is very fluid, is quickly absorbed by the skin and should be used in small quantities as it is very effective because it is fresh and composed of pure active ingredients. The dispenser must be properly pressed between thumb and forefinger to deliver the exact amount of product that corresponds to the right dose. With this information, we hope to have helped you to use the dropper better.

We are happy to provide more information if needed.

Rated 5 out of 5 stars

I love that the formula is customised

I love that the formula is customised for my skin. In the 2 weeks I have been using it I have already seen a decrease in skin redness. The online system also meant I could find the right skincare product without having to go into a clinic

7 April 2021
Rated 5 out of 5 stars

Fantastic service from word go

Fantastic service from word go.
Beautifully packaged products, my skin already feels better just after a few days of use. I have extremely sensitive skin and I had a couple of questions about my skin and they have been answered. Really helpful team. The products feel so light - I’ll definitely use them again.
Great experience will definitely look at other products too.

22 March 2021

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