Unity Insurance Services Reviews 588

They were proactive, professional and friendly with a great understanding of working with the charity sector. They made everything very easy.

A timely reminder of the renewal date and excellent communication thereafter. The premium staying the same is a refreshing change. Thank you.

Quick & easy to renew insurance, dealt directly with a member of the team, no long telephone queue, competitive price.

We needed a quote at short notice and there was a very quick turnaround

Good, professional and efficient service. Have used Unity for many years.

They recently got in touch and apologised for not doing so sooner. We discussed our requirements and the policy was in place that afternoon. Been using them for some years now and very happy with the service.

Kirsten at unity took a complex query and set of requirements and was able to build a straightforward cost effective policy that worked for our charity!!

We experienced a multitude of issues with Unity, staff leaving and not handing us over, our building valuation coming back and us not being told for 3 months despite us being “severely underinsured” and being chased for renewals we have already agreed on multiple occasions. The only justifications for 2 stars was one particular staff member who went above and beyond to sort the mess out for us and the fact that Unity provide a unique level of cover for scout groups that can’t be found elsewhere.

We have a particularly challenging requirement and Bradley Scott made very sure that our new insurer both understood and covered that requirement. I have never been asked so many questions, but Unity saved our charity a very significant sum compared to our previous quote. Very pleased with the service and very happy to be helping Scouting at the same time.

We have used this company for years and their service is all ways good

It seemed almost as if we were a brand new client rather than one of long standing because we were asked such questions as date and type of construction of the buildings which one could expect to be already on file. The first quote for renewal was 41% higher than the previous year which was offered to us without any explanation as to the reason. However we received a revised quote that we were able to accept. Lucy was extremely courteous and put up with my moaning admirably!

I wish we had found you many years ago.The most straightforward process to renew our insurance .
Extremely good price class service.You set a standard others will struggle to follow.Thank

What a professional and personable team. Such a delight to deal with and great value too as every penny counts in our charity organisation. Natalie was super and so efficient. Thank you

Extremely efficient and professional support from Bradley. We were very happy to receive the quote which was better than the previous supplier and does what we need.
As a small charity we were delighted to find someone who looked at what we needed rather that assuming we needed much more. Thank you

1st time user of Unity. I asked quite a few questions and got the answers back quickly. Some answers were good new and other were not - but it gave me a clear picture of what I needed for the Scout group. ran it past the trustees and sorted!! easy to do and happy to use again!!!

New to the role and it's been a real pleasure dealing with such a professional and positive team to help ensure we have the right cover. Would definitely recommend.

good communications and really helpful. our insurance was about to expire but they called us and renewed despite not being paid straight away. great service

Due to our own admin error I was late in renewing. Super helpful account manager arranged extension of policy so we were not without cover and after a lengthy phone call we renewed and the quote was nearly £1000 cheaper than last year's premium for our campsite building and contents. That's something that doesn't happen these days.

Again renewed with Unity due to time restraints. Transpired I was given wrong information 2 years prior and we were not covered for something I was told we were. Told they would have honoured a payout but only have their word for this. Therefore, premium increased massively this year to cover what we thought was previously covered. On top of yet another annual increase for a Group that hasn't claimed in decades. Not sure Unity admin fee is that justifiable based on this. They also claimed we agreed to renew which wasn't the case as I had raised questions on the renewal and pending answers. Only saving grace is money goes back into Scouts, but likely will shop around more next year.

Good customer service, easy to renew and prices fair. However very disappointed the boundary wall of our scout grounds, as well as two gates onto the property, are not covered by the buildings policy.