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Unitel Direct Ltd Reviews 

3,413
•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and polite, consistently providing excellent guidance and support. Many appreciate the quick responses and positive interactions, building confidence in their processes. Reviewers often highlight the great service, noting its effectiveness in achieving positive results like improved search engine rankings. However, some customers noted significant issues with service, particularly regarding website performance and payment practices. People reported that created landing pages were ineffective, failing to generate customers and often not found through general searches. Additionally, some reviewers were dissatisfied with payment transparency, mentioning unhonored verbal agreements or concerns about payments for undelivered services or unrequested renewals.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, polite, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme disappointment... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Website

Customers had negative experiences with website services, often reporting a lack of information or details... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing dissatisfaction with payment processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Rated 5 out of 5 stars

Jason was very helpful. We are still weighing up the products and services with Unitel but Jason was very helpful in gaining all the information we needed to do this and followed up with us to discus... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,413)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

austin has been helpfull and sorted my…

austin has been helpfull and sorted my issues when running business which has online payments and has online accounts to place orders you need reliability my intrernet has been poor and not working a lot he told me i needed to upgrade with them hope it works as he says the future will tell thanks austin for your help

11 July 2025
Unprompted review

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