Disappointed by Equipment and Service
I am extremely disappointed with my experience with United Air Temp.
After the installation, I discovered that the HVAC unit was manufactured in November 2023 and was approximately 20 months old when installed. I was also informed that it was an older, phased-out model rather than newer M-Series equipment.
The model number listed on my invoice does not match the equipment that was actually installed. I have also been unable to confirm whether the manufacturer’s warranty was properly registered. These discrepancies raise serious concerns about the equipment provided, the accuracy of the documentation, and my warranty coverage.
After notifying the sales manager of my findings and providing supporting documentation, I made multiple attempts to contact United Air but received no response. This lack of communication has prevented me from obtaining clarification or learning how these issues will be resolved.