Quality Affordable MoversReviews 

Unfortunately, I did not read all the One Star reviews prior to working with this company. They will quote you a lower price and increase the price the day of moving based on their miscalculated original estimated “cubic feet” calculation. They nearly doubled my cost for the shipping and my list did not increase. As for their customer service, it is terrible. This is the first time I have ever written a review due to this company’s way they treated me and this situation. I would recommend that you DO NOT work with this company unless you want to be typing a bad review and be caught up in this same dishonest situation.

I normally do not provide negative reviews, but this company, I just felt compelled to warn others to be careful and beware.
We spoke with a United First Class Moving representative 2 times, and received 2 quotes, as the 2nd interaction we added a second location for pick up for our move. After we agreed to the second quote, the representative sent us an invoice to pay that was 50% of the quoted cost. 7 days before our scheduled move they called to tell us that our cost for the move had went from the original quote of $7,000 to $12,000, the representative had not quoted us for the correct square footage. I immediately cancelled the move request and requested a refund based on their contract, where United First Class states they have a 20% broker fee, which left $2,100 in refund owed back to us. I attempted several times to contact them via email, as I wanted everything documented since I could not trust what they said on the phone AND the guy who cancelled our service was very rude and condescending on the phone, he made me very uncomfortable, and to say the least frustrated. The 3rd email attempt they responded with a very polite email (which I appreciated given the other interactions I had) advising me that the refund would come as a credit if I used them to move within the next 12 months. I rejected that, 1, I have no plans to move, I own my home and 2, I would never again trust them to give them my business or my money. I turned them into the BBB, they did not respond to the complaint. I also turned them into the Florida AG. If you choose to do business with United First Class be careful and good luck. To the companies that use them as their broker, I regret having to write this review if it hurts you and your opportunities.

PLEASE AVOID

If I could give them a 0 I would. Complete worthless company. A true scam. Will tell you one price just to get you to send deposit then will increase that price by 7k. Completely unprofessional company. I have text messages that proves that this company is a complete disgrace and fraud. The manager is rude and the employees act like children. Please avoid at all costs. As an intelligent business woman myself this company gets an F. There are so many better companies that actually value you as a human. Avoid this company. It’s a scam.

Overall for folks to know upfront, this is a brokerage company and they don't move your items for you. My first call, I definitely felt like I was being SOLD to, and not listened to, but I decided to go with them because they were one of the best interactions I did have with a company, which is saying something.

After I paid the deposit, it was relatively smooth sailing, and everything they said they would do they did efficiently. This was my first time using a moving company at all, and there are a lot of reviews out there that are misleading since those posters often forgot to include much of what they were actually trying to move leading to increased prices (WHICH MAKES SENSE) later on. I provided an accurate inventory (and actually overstated what I had, and didn't face any additional fees or charges I didn't already anticipate based on the information I was provided.

If I needed to go with a moving company in the future, I wouldn't say no to using this company again.

I booked my move with this company nearly three months in advance, expecting a smooth and well-coordinated experience. Unfortunately, as the move date approached, I received no proactive communication. I had to reach out myself, only to be told that the date was “floating” and that they were unsure of my actual move date—despite the fact that it had already been confirmed and scheduled.

During that same call, the estimate unexpectedly increased from $1,750 to $3,750. While I understood the need for an updated quote based on the photos I had provided—and was reassured that there would be sufficient space for my items—I believed this adjustment would result in a streamlined process. Unfortunately, that was not the case.

Throughout the process, I interacted with three different customer service representatives. Two were professional and helpful, but the most recent representative was extremely difficult to work with and unprofessional.

When the movers arrived, they immediately stated that my belongings wouldn’t fit, despite the broker having reviewed detailed photos and confirmed otherwise. My items were packed into a 47-inch space in my apartment,I had every reason to believe the quoted space was appropriate.

I called the brokerage company mid-move to address the confusion and was met with hostility and defensiveness. Rather than take any accountability, they dismissed my concerns outright. A follow-up call to share my feedback on the poor experience was also met with rudeness and no acknowledgment of the ongoing issues.

After reviewing the contract with my attorney, we concluded that the nearly $2,000 increase on-site was not legally justified based on the agreement in place.

I strongly advise against using this company’s services. The experience was disorganized, the communication was unprofessional, and their unwillingness to accept responsibility raises serious concerns.

It's been four months since my move went awry. United First Class Moving and Storage refuse to even discuss a refund. Protection agencies no help. I would look elsewhere for your moving needs!

Just a reminder to read all the 1 star reviews not just the 5 star as the 1 star reviews mostly have the same issue. My issue with them was also referred to the BBB and UFCM&S responded with comments that were never mentioned to me. It appears when they research a complaint they either do not record conversations or don’t bother to listen to them because if they did they would have realized I was told one thing by Grant Weiss and the opposite was done. I recommend if you talk to this company to record all conversations as I wish I would have. Good luck with this company and recommend you look elsewhere.

Scammers. I booked with them and within 24 hours cancelled due to change of plans. According to my paperwork and Grant I was due my $2500 deposit. 60 days later still no refund. Crooks. Seeking legal action and filing complaint with DOT and Better business Bureau

From the first call to the final box, United First Class Moving and Storage impressed me with their dedication to customer satisfaction. Everything was done promptly and with great care. I couldn’t ask for more.

Moving with United First Class was a breeze. The movers were punctual and handled everything with care. They kept me informed throughout the process, providing peace of mind. Highly recommend their services.

United First Class Moving and Storage lived up to their name by providing top-notch service. They were organized, careful, and respected my time. I wouldn’t hesitate to recommend them to anyone looking for quality movers.

Wolf in Sheep's Clothing. I worked with Taylor and Grant from United First Class Moving and Storage to arrange a move from Georgia to Louisiana. Since this move was for personal reason, we were paying for the move ourself and not our work paying for it. Price was the biggest factor in our decision. After doing to full home video tour, Taylor presented me with an extimate over $6,000. I explained to her that i appreciated her time but that was way over budget and we would instead do the move ourself. At that time, I was passed along to her manager Grant who asked what price he needed to me to get the job. I told him i thought it would cost around $1,750-$2,000 to do it ourself. After a few minutes, Grant agreed to do the move for $1,750. I asked how he went down so much from over $6,000 to under $2,000. He said that we had just enough items to fill a 26' truck and since our move was under 450 miles then they would be picking up others items. This all made sense to me and i agreed to the move with United and paid a $750 deposit. The following morning i reached out to Taylor with a better estimate on the number of boxes and again asked if we had access to the full truck for the agreed price. She quickly responded that we indeed had access to the full truck for the price and not to worry about what was said on the signed estimate because Grant had to show less volume to make the numbers work out. Faster forward a few months and we are now 10 days before our move and i am told that the price now is around $7,000. I explain the situation to both Jacob and his manager as well as send the texts between myself and Taylor confirming my statements. In return, I am told that it doesn't matter what Taylor has told me and that i do not have access to the full truck. Jacob says that he doesn't have access to Taylor files and he cannot do anything in this situation. Jacob's manger Bruce again isn't any help and says i need to cancel the move. I do understand what they are saying but both my wife and I were told by Taylor and Grant that this is just paperwork and everything will be fine. I saw some of the bad reviews for the company but decided to go with United because Taylor and Grant did so much to help us in our situation. Jacob then informs that the cancellation means we forfeit our despot since it is outside the 3 day window. I ask how can the salesman provide the false estimated and tell lies all while knowing United will try to shake a customer down a week before the move for 4x the original price. This company is a scam and the salesman are conmen.

I had a great experience with United First Class Moving and Storage. Their team was punctual, professional, and very careful with my belongings. The move was completed ahead of schedule, and everything arrived in perfect condition. Highly recommend!

United First Class Moving and Storage is a reliable choice for anyone looking for quality moving services. The team was attentive, courteous, and made sure my move was handled smoothly. I highly recommend them!

United First Class Moving and Storage provided excellent service during my move. Their team was efficient and took great care of my belongings. I'm very satisfied with the entire process.

Moving can be stressful, but United First Class Moving and Storage made it a breeze. The staff was courteous and knowledgeable, ensuring everything went smoothly. I was truly impressed.

I had a very positive experience with United First Class Moving and Storage. Their attention to detail and commitment to customer satisfaction was evident throughout the move. Highly recommend their services!

My experience with United First Class Moving and Storage was excellent. The movers arrived on time and worked efficiently, handling all my belongings with care. I appreciate their hard work and dedication.

I couldn't be happier with the service from United First Class Moving and Storage. They treated my items with the utmost care and ensured everything was set up perfectly in my new home. Two thumbs up!

I had a fantastic experience with United First Class Moving and Storage. The crew was efficient and friendly, making a stressful moving day much more manageable. Everything arrived in perfect condition.