Unique Vintage Reviews 257

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality, describing items as well-made, durable, and comfortable, often with unique designs and inclusive sizing. Reviewers frequently praise the variety of styles and the fact that many dresses come with pockets. The shipping is often described as fast and timely, with some customers receiving their orders within a few days. However, some people were dissatisfied with the customer service, reporting difficulties in reaching representatives and issues with order cancellations or replacements. A few other people also felt that the product quality has declined, citing issues with fit, tears, and materials not matching expectations. There are also mentions of unreliable shipping, with some orders experiencing significant delays or not arriving at all, and a lack of tracking information in certain cases.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, unique designs, and size inclusivity.... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. Many reviewers express... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping times, with... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the high quality of items, noting... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpful, courteous,... See more

Based on these reviews

Rated 4 out of 5 stars

Ok so here’s the bad: I’ve been a longtime customer of Unique Vintage, but recently, I think the quality on the items has gone down a bit. The designs are still cute, but the execution is sloppier t... See more

Rated 5 out of 5 stars

Fun, fashion design and Quality collide! This Woman owned and operated small business offers some of the most Outstanding products. Over the decades as a repeat customer it’s been an absolute joy to... See more

Rated 5 out of 5 stars

Unique Vintage is my go-to for 50s inspired clothing and swing dresses! I absolutely adore their clothes! The quality is top notch and last a long time. I typically steam my dresses before each wear a... See more

Rated 5 out of 5 stars

I participate in ballroom dancing and was looking for a swing dress for St. Patrick's Day dance. I purchased a lovely green swing dress. It arrived in a reasonable amount of time (week to 10 days),... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been buying from Unique Vintage…

I've been buying from Unique Vintage for several years now. Everything I've even purchased from them has been practical, comfortable, and absolutely stunning. I recommend this shop to everyone I know who's into this style of clothing, and even ones that are not - because the basics are also great. The biggest win as far as I'm concerned is the sizing: it's consistent and logical, and you can always order you size and be sure the garment will fit. Which is a lot in today's fast fashion random sizing world.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Unique Vintage is My Favorite!

Unique Vintage is my go-to for 50s inspired clothing and swing dresses! I absolutely adore their clothes! The quality is top notch and last a long time. I typically steam my dresses before each wear and never dry them. They fit true to size and always receive the best compliments!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Uniquely Brilliant

Fun, fashion design and Quality collide! This Woman owned and operated small business offers some of the most Outstanding products. Over the decades as a repeat customer it’s been an absolute joy to shop knowing that I’m purchasing high quality apparel that’s size inclusive.
Any inquiries or concerns I have had were always met with prompt responses from helpful and courteous team member assistance. UV it’s been an honor and a pleasure. Thank you for your commitment to your community and customers

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Their products are so cute and unique

Their products are so cute and unique. The variety of styles allows you to find the perfect look. I buy a lot of dresses from UV and almost all of them have pockets. Sometimes I am not sure what size to buy but I read the info they provide (size guide AND model description) when making my choices. I also recommend reading the reviews to see how sizes works for customers. Everything I've ordered has excellent quality. I've been ordering from UV for years and it remains my favorite store.
Shipping happens quickly. I had one incident where my order was taking forever and was at the warehouse for a long time. I contacted customer service and it turns out the earrings I had ordered were no longer in stock. They asked if I'd like the rest of the order still (one dress) or if I'd like to cancel the whole order. I chose to cancel and the refund came quickly.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bikini set

I just love the bikini set I have received from Unique vintage store! I managed to pick a true size, which is a rare experience for me buying bikinis from online store. It didn't took long for my order to arrive, the only problem is that I did not receive any tracking code so I had no idea what is going on with my order until my local carrier informed me that it is ready for pick up. Overall I am quite satisfied with my experience!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous cardigan

I am always a bit nervous about buying from a new website, but I was truly impressed with the quality of the sweater that I received. Well-made, substantial, and most of all ... beautiful.

Well worth my money, and a sweater I will enjoy for many years.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I love love my new cute shirt

I love the cute shirt. The material is soft and comfortable. The size was spot on. I feel like I got good value for my money. Shipping was fine, arrived in a timely manner. And did I mention I just really love my shirt?

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Client UV for nearly 20 years

I have been a customer of unique vintage for literally decades. I used to go to their retail store in Burbank and was very sad when they closed and went strictly online. I live between California and Texas and I loved shopping at the store but the online experience is actually quite good! Whenever I order an item, I usually get it within 7-9 day, and if there’s a delay, like incoming new stock items, they’re great about emailing me. I have purchased more than a dozen dresses in the last two years and have never had one negative experience. Even if something doesn’t fit, I’m able to return it and get a turnaround exchange within about 2 1/2 weeks. If there’s ever a delay, it is because of USPS and not from their company or team member. Only once did I have to follow up and again, it was a delay from USPS that took 10 days to return an item to them; not UV’s fault. I will always stand by this business, they’ve done right by me for the best part of 20 years and I will continue being a super loyal retail client for them.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

LOVE the variety!

LOVE the variety of eras, styles, and designs available! Have ordered almost a hundred products from this company, I absolutely love them! Everything I've bought is vintage-coded, so no fancy formal dresses. Unless you count one with a petticoat (which they also have in a range of colors.)
The prices may seem steep (catch them on a sale day which is pretty often, fill that cart!) but for good reason. The items are size-inclusive, durable, no loose threads or crooked seems like some department stores or fast fashion shops have. Material is comfortable, sweat/water resistant (unsure about their super formal wear.) Importantly, the skirts/dresses have pockets! I work in retail, particularly the cosmetics counter, and getting foundation or lipstick out of clothing isn't easy. Almost all Unique Vintage items can be thrown in the washer (unless otherwise advised on the tag) on gentle/delicate/handwash (I'm over-cautious about the things I buy) and be good as new, which makes wearing and caring for them super easy!
Accessories are well-made, especially the scarves, which pair perfectly as accent pieces with their classic not-so-basics.
All in all 10/10, never had an issue. Shipping is fast (and surprisingly minimal) since I live across the country from company headquarters. Also love that part of my purchase proceeds are donated.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Love My Green Swing Dress!

I participate in ballroom dancing and was looking for a swing dress for St. Patrick's Day dance. I purchased a lovely green swing dress. It arrived in a reasonable amount of time (week to 10 days), the material was of a much higher quality than I thought it would be, and I can tell by the weight of the material. It zips up the back with a hook to finish closure at the top. It fit perfectly, complimented my figure, and everyone told me how good it looked on me! I will continue to purchase from Unique Vintage due to affordability, quality, and looks!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great, as always!

I’m not sure why this site has such negative reviews on here, but I’ve been purchasing from UV for years and they never disappoint. From the actual clothes to the customer service, my experience has always been top-notch. Just recently made some purchases and thought I’d make sure folks know UV is still the real deal!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Love Unique Vintage's clothing!

Love Unique Vintage's clothing! They have a wide range of styles and sizes. I've been a customer of their's for over 5 years and have never been disappointed with a product. Excellent customer service too! Highly recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

My new FAVE dress!

I love the quality and uniqueness of the dress I purchased (Disney Villains). It was shipped quickly and came without any issues. I would recommend this site to my friends!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

There is not enough good things to say…

There is not enough good things to say about this company. All of the pieces that I have purchased have been fabulous. Fit perfectly to size and well made. And their shipping time is extremely quick. Nothing is worse than purchasing something and waiting weeks to get it. And that's just not this company. Within just a few days I'm already doing an online fashion show and can't wait to show off every new piece. Their customer service is beyond helpful. Their prices are fairly reasonable and they have amazing sales and they collaborate with some really unique lines. As somebody who wears a lot of 40s 50s and 60s vintage clothing everyday of my life I feel like everyday is a fashion show. And I get stopped all the time asking where I get my clothes from. And I can't wait to refer them to this company. Unique vintage is by far my favorite clothing store.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I love UV

I love UV! I miss being able to go to the store itself but I am SO grateful that it still exists! This store is such a gem. I truly hope that the store comes back in day! XO

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a dress on 2/28 and paid…

Ordered a dress on 2/28 and paid express shipping - they showed guaranteed delivery of 3/10. Today is 3/9, and their ai chat bot says my order does not exist. And no one answers the phone. Is this a scam??????

9 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look