Do not give them any kind of money. Their product does not function as advertised, packaging was badly damaged at arrival. Customer service team is almost non-existent. Now i’m stuck with this peice o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The wallet itself is good, however, I bought the card extender add-on. The only way to get this extender on, is to unscrew the back panel and screw on the extender. The issue with this is… Uniquet... See more
Company replied
Received an email informing me that the item was delivered, looked all over it and even checked with my neighbours, sent an email and they responded with an apology and informed me that they are going... See more
Company replied
Utter garbage product. Money strap not tight lost money out of it twice within first week of use. Cards also started sliding out after around a week of using the mechanism. Have since bought an altern... See more
Company replied
Company details
Written by the company
The most beautiful smart wallet ever. An unique touch of class for gentleman!
Contact info
OFFICE UNIT B ON 9/F, THOMSON COMMERCIAL BUILDING, 8 THOMSON ROAD, 999077, Wan Chai, Hong Kong
- support@uniqtouch.com
- uniqtouch.com
Breach of guidelines
Received a dirty & used product - Purchased the UniqTouch Screw Driver
Purchased the UniqTouch Screw Driver. It arrived in an open box, the product is very dirty and clearly used. Very disappointed I received a used and dirty product after purchasing a new product at full price on the website.
6 August 2025
Reply from Uniqtouch
We're truly sorry to hear about your experience — this is absolutely not the standard we strive for. Receiving an item in such condition must have been disappointing, and we completely understand your frustration.
Please reach out to us at support@uniqtouch.com with your order number and a photo of the item you received. We’re committed to resolving this for you as quickly as possible — whether that means a replacement or refund.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
They Made a Mistake, But the Way They Handled It Earned My Trust
I wasn’t happy at first due to a packaging issue, but the way they handled the return and replacement was super professional. Sometimes it’s not about perfection, it’s about how a brand handles mistakes. Respect.
29 June 2025
Unprompted review
Stylish and Sleek. But Be Careful About Older Versions
My first version had some issues with cards slipping out, but their updated design fixed that. If you're buying now, you're probably getting the improved one, and it looks and feels amazing.
29 June 2025
Unprompted review
Sent a used product
When I received the wallet I found that it had already been used. It came with no packaging within the box and the seals on the box were both torn, meaning that it was not a brand new product that I paid for. Also, the cards were loose and dropped out easily. I complained and instead of offering a replacement or a refund I was told to take multiple videos and that the seals were likely torn during transit, which was very unlikely. In other words, it wasn't a problem. I now have an expensive second hand wallet that may lose my cards and a disappointing experience with customer support.
9 July 2025
Reply from Uniqtouch
Dear Harry,
Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that your experience didn’t meet expectations — and we completely understand your disappointment. This is certainly not the kind of experience we ever want any of our customers to have.
We did previously reach out a couple of times via email to offer our support, but we haven’t heard back from you yet. We’d genuinely appreciate the opportunity to assist you further, and your response would help us move forward with the most appropriate solution.
If you’re open to it, we’d love for you to share a bit more so we can take the next steps to support you and help ensure you’re fully satisfied. We’re here and ready to help however we can.
Looking forward to hearing from you soon.
Best regards,
UniqTouch
Worst experience with customer care and…
Worst experience with customer care and product is defective.
16 June 2025
Reply from Uniqtouch
Dear Suresh Babu,
First and foremost, thank you very much for your purchase. We’re truly sorry to hear that your experience with our product and service did not meet your expectations.
We’ve forwarded your feedback to our Customer Care team for prompt follow-up and support.
At UniqTouch, we genuinely value every piece of feedback as it helps us improve both our products and the customer experience. Thank you for taking the time to share your thoughts.
Best regards,
UniqTouch
Buyer BEWARE
Buyer BEWARE
Buyer BEWARE: Read their entire return policy not only what they highlight on their website!!! Although it states 90 day returns, they will require you to take photos and a video.
AND they only refund 70% of the paid price!
AND you have to pay for shipping!
That’s not all! Here’s what you need to know about their products.
The metal wallet has front and back metal plates, but the edges are plastic, and the mechanism to move the cards up and down is plastic. Both of the wallets I received do NOT have a smooth mechanism to eject.
It does not fan the cards like advertise. Some cards fall out, like the aluminum cards from Capital One Vantage and AMEX cards. They fall right out when the wallet is tipped upside down.
The wallet is wider than any minimalist wallet I’ve had, and so wide that when it slides down into the pocket it settles at a slant. Very uncomfortable.
( I bought 2 of these based on reviews and videos I saw. Unfortunately, I learned after the fact that they were either paid sponsors and biased reviews).
Accessories I purchased: leather card holder for extra storage is made to fit 3 or more cards. It’s so loose that if you store less than that they fall right out! Useless.
The second accessor was the money clip. It’s dark grey. It’s close to the wallets color, but not enough to match. Disappointing.
I’m am throughly disappointed with the quality of their products, and the way they advertise their return policy is deceiving. There is no phone number to call, only via email to address concerns.
10 June 2025
Reply from Uniqtouch
Dear Johnny Martinez,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that your experience with our products and service did not meet your expectations.
We appreciate the detailed information you've provided. We've noted all your concerns and have forwarded them to our Customer Service team for further review and support.
We’ll get back to you with an update as soon as possible.
Thank you again for your patience and understanding.
Best regards,
Uniqtouch
Missing required tool
The wallet itself is good, however, I bought the card extender add-on. The only way to get this extender on, is to unscrew the back panel and screw on the extender.
The issue with this is… Uniquetouch does not include a tool to this and most standard sets goes as low as a T6 torque tool, however, this wallet needs a T5, hence, you need to go and spend more money on a tool after you have already spent more than $200 on a wallet and add-on.
14 April 2025
Reply from Uniqtouch
Dear Handre Louw,
Thanks again for your feedback. We have reached out to you via email earlier to offer support regarding the missing tool, but haven’t heard back from you yet.
We’d really appreciate your response so we can assist you further. Looking forward to hearing from you!
Best regards,
UniqTouch
Product doesn’t work at all
Product doesn’t work at all; garbage. Any and all cards simply fall out of the unit if it is up-ended at all. And yes, I tried with a variety and number of cards. Absolutely not worth the money. Sad bc it looks and feels great. Too bad it just plain doesn’t work.
3 April 2025
Reply from Uniqtouch
Dear Jeffrey Mikloucich,
Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience. We’re very sorry to hear about the issue with your cards falling out, and we completely understand how frustrating that must be.
As a gesture of goodwill, we’ve already sent you a new replacement wallet with free of charge, and we can see it was successfully delivered to you on April 22.
We’d love to hear how the new item is working for you. If there's anything you’re still not satisfied with or if we can assist you in any way, please don’t hesitate to reach out to us at support@uniqtouch.com. We’re always here to support you.
Warm regards,
UniqTouch
Reply from Uniqtouch
Dear Levi Etienne,
Thank you for reaching out to us. We informed our Customer Service team, and they already contacted you shortly after you reported the issue.
However, we haven’t received any further response or details from your side, which we need in order to support you in the best and most timely way possible.
We’re looking forward to your response and hoping to get this sorted for you soon.
Best regards,
UniqTouch
My package was lost or possibly stolen
My package was lost or possibly stolen, and the way the seller handled it was the worst experience I’ve had. I contacted them, and they said they would issue a refund "soon" — but days have passed, and nothing has happened. Communication was vague and unhelpful, and I had to keep following up without any real resolution. Totally disappointing and unprofessional. I would not buy from this seller again.
Update as of April 3, 2025: Still No Refund
My package was lost or possibly stolen, and the way the seller handled it has been the worst customer service experience I’ve had. I contacted them more than 20 times and was repeatedly told that a refund would be issued "soon." After I finally left negative feedback, the seller responded saying the refund had been processed on March 31—but as of today, April 3, I have still not received any refund.
They claim to take full responsibility, but delayed the refund and offered vague responses the entire time. I’ve been more than patient, and this experience has been stressful, time-consuming, and extremely disappointing. I would absolutely not recommend this seller and will never purchase from them again.
14 March 2025
Reply from Uniqtouch
Dear Kong,
We sincerely appreciate you for recognizing and choosing our product as a gift for your loved one.
Unfortunately, the most regrettable situation occurred—your order was not received as expected due to the package being lost, despite the tracking system and the shipping carrier confirming that the delivery was made to the address provided at the time of purchase.
Throughout the process of addressing this issue, we have consistently communicated that we take full responsibility for the lost package. At no point did we refuse to acknowledge or handle your concern. However, we were unable to process your refund immediately upon receiving your request on March 25, 2025, as we needed time to investigate the cause of the missing package.
As of now, we have yet to determine the exact reason for the loss. Nevertheless, understanding your urgency, we proceeded with your refund on March 31, 2025. A six-day processing time is not excessively long, and we kindly ask for your understanding.
We truly appreciate the feedback you have shared, which helps us improve our services and enhance customer experience. We are still investigating the lost package, and once we have further updates, we will inform you, even though your request has already been resolved.
Best regards,
Customer Service
Uniqtouch
Update as of April 3, 2025:
Dear Kong,
I understand your frustration, and I’m truly sorry for any inconvenience this delay may have caused. However, as we previously mentioned and committed, we have already processed your refund. A confirmation email was sent to you on April 1st, and I also followed up asking you to check your mailbox.
Please note that it may take up to 10 days for the refund to appear in your account, depending on how quickly your bank processes the transaction. This means the refund has been initiated from our side, and it's now in the hands of the bank to complete the process.
We kindly ask for your understanding and a bit more patience as the refund makes its way to your account.
If you have any further questions, please don’t hesitate to reach out. We’re always here to help.
Yours sincerely,
Customer Service
UniqTouch
Return policy seemed cumbersome and my…
Return policy seemed cumbersome and my email sent the day after purchase was not returned
15 March 2025
Reply from Uniqtouch
Dear Bill,
Thank you for sharing your shopping experience with us.
We sincerely apologize for any inconvenience you have faced. Regarding our cancellation and return policy for newly placed orders, we are always ready to assist our customers. However, once an order is placed, our system and shipping process operate very quickly, making it impossible to cancel immediately. To process your return, we kindly ask for your support in completing a few simple steps.
Once again, we sincerely apologize for this experience. We are always here to listen and support you.
Best regards,
Customer Service
Uniqtouch
Perfecto
I was expecting this product to be solid gold. It was even better than expected. Feels good. Looks good. I wish it held a couple more cards but it forced me to adopt "minimalist" lifestyle. Added the cash strap. Perfecto.
21 February 2025
Reply from Uniqtouch
Dear Duke,
Thank you for taking the time to share your experience with us! We’re thrilled to hear that the product exceeded your expectations and that you’re enjoying its design and feel.
We appreciate your feedback about card capacity—it’s great to know that it has helped you embrace a more minimalist lifestyle. And adding the cash strap? Great choice!
Your support means a lot to us, and we’re grateful to have you as a customer. If you ever need anything, feel free to reach out.
Enjoy your new setup!
Best regards,
Customer Service
Uniqtouch
Speed of delivery and quality
Speed of delivery and quality. However it's mechanism is not so smooth and requires some force to pop the cards out.
12 February 2025
Reply from Uniqtouch
Dear David,
Thank you for your valuable feedback! We’re glad to hear that you’re satisfied with the speed of delivery and product quality.
We appreciate your comments about the mechanism and will take them into consideration as we continue to improve our products. Your insights help us enhance the experience for all our customers.
If you need any assistance or have any further suggestions, feel free to reach out. We’re always here to help!
Best regards,
Customer Service
Uniqtouch
Well Made
Ordering was very easy and organized. The wallet is made out of great material. “I like the way that they added the little locking mechanism to reinforce the cards from falling out of the wallet”. Outstanding work!!!!
Thxs
R R
9 February 2025
Reply from Uniqtouch
Dear Raymond Ross,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the ordering process easy and organized. It’s also great to know that you appreciate the quality of our wallet and its locking mechanism.
Your kind words truly motivate us to keep delivering outstanding products and experiences. If you ever need any assistance, feel free to reach out—we’re always happy to help!
Once again, we sincerely appreciate your support. We hope you continue to enjoy your wallet!
Best regards,
UniqTouch
European customers should avoid buying this wallet - horrible customer service
Update:
So hours after posting this reveiw, I got the reply and customer support was suddenly very active. Customer support only started working actively to resolve my issue after they got exposed. Eventually they decided that I keep the products and issue me a refund. Because let’s be honest, it is more expensive for them to have the products shipped back. They also asked if I can give a more moderate review. My views have not changed. You should avoid buying the product, unless they communicate a proper lead time for the delivery and ensure better quality.
- - - -
I live in Belgium. I ordered this product mid-November, but the order arrived 1 month later, no advice was given prior to ordering that it would take this long. When the shipment finally arrived, the wallet was tightened too much that I could not unscrew the backplate to replace with the accessories. I demanded for a replacement but indicated that I will not accept something that will arrive in 3 weeks. Customer support confirmed this to be the case so I decided to have the order reimbursed. It's ridiculous to order this kind of wallet and wait for more than two months just to enjoy it. Totally not worth it.
19 November 2024
Unprompted review
Reply from Uniqtouch
Dear Rick,
We sincerely apologize for the inconvenience and frustration you experienced with your order. We deeply regret the delays and the challenges you faced with the wallet. Your feedback is invaluable to us and helps us improve both our products and services.
We understand how disappointing it must have been to wait so long for your order and then encounter difficulties with the product. While we’ve worked to resolve your concerns, including offering a refund, we recognize that the overall experience fell short of your expectations, and for that, we are truly sorry.
We are actively addressing the issues you raised, including better communication around delivery times and ensuring the quality of our products. Your experience has highlighted areas where we need to do better, and we are committed to making these improvements.
Thank you for sharing your honest feedback. If there’s anything further we can do to make things right, please don’t hesitate to reach out.
Best regards,
Uniqtouch Support Team
Great communication and follow up!
Great communication and follow up!
Amazing experience
18 December 2024
Unprompted review
Reply from Uniqtouch
Dear Jonathan,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had an amazing experience with our communication and follow-up. We always strive to keep our customers informed and ensure a smooth experience, and it’s great to know that it made a difference for you.
Your support means a lot to us, and if you ever need anything, feel free to reach out anytime!
Best regards,
UniqTouch
Very distrusting experience with this company
I’ve had very very upsetting experiences with this company. I’ve been sent not one but two wallets in both cases. One of the screws is unable to come out from the back plate so I was unable to replace the back plate with another back plate as a result. The company takes daysto respond. I was promised an another. to respond. I was promised a another replacement but so far as of writing receive nothing.. For a relatively new company, the way they treat customers rather appalling. I said another email earlier this morning and as of yet no response.
3 December 2024
Unprompted review
Reply from Uniqtouch
Dear Paul,
We’re truly sorry to hear about your dissatisfaction and the challenges you’ve faced with our product and service. At Uniqtouch, we always strive to deliver the best experience to our customers, and we deeply regret that we fell short in your case.
We would like to clarify the steps we have taken to address your concerns:
- November 11: You placed your initial order with us.
- November 22: To compensate for the shipping delay, we sent you an additional wallet along with a leather back accessory at no extra cost.
- November 29: You received your initial order and reported difficulty replacing the back plate due to poor eyesight, stating you couldn’t remove the final screw.
- December 3: We sent you a second wallet as a courtesy. You informed us of the same issue and provided a video, but it only showed the first wallet. We confirmed the product was not defective, as the issue appeared to stem from assembly challenges due to your eyesight.
- December 5: We sent another replacement wallet upon your request.
- December 11: A chargeback was initiated. You mentioned that it had been opened weeks earlier, though we were unaware at the time and continued working on resolving your concerns.
- December 17: You received a third wallet. However, you requested a refund because the back accessory was not pre-assembled. We offered $20 to help you hire someone to assist with assembly.
- December 18: You confirmed that your housekeeper had successfully assembled the wallet, and you accepted our $20 offer. Unfortunately, the ongoing chargeback prevented us from processing this refund.
To date, you have received three wallets, three leather back accessories, and three screwdriver sets, all provided by us. The product has been confirmed to be free of defects, and we’ve taken additional steps to assist you in overcoming the challenges you faced during assembly.
We regret any delays in our communication and acknowledge that we could have been more prompt in addressing your concerns. Despite these challenges, we’ve done our best to provide solutions, including sending replacements, offering monetary support, and following up to ensure you could use the product.
We hope this clarifies the situation and shows our commitment to resolving your concerns. Please feel free to reach out if there’s anything further we can do to assist you.
Best regards,
Uniqtouch Support Team
Following my previous review some weeks…
Following my previous review some weeks ago and the insincere reply by UNIQTOUCH.
I today finally received a replacement wallet for my brother.
Upon receive wallet was packaged securely but when opened the box containing the replacement wallet had been opened and not resealed prior to export.
After all the deceit from UNIQTOUCH I would have expected better, to add to this experience, the replacement wallet is exactly the same as the original bought some 8 weeks ago. The cards do not stay in and fall out when the wallet is turned upside down.
This is disgusting seeing as uniqtouch said they were experiencing a manufacturing issue and this would be rectified, clearly not.
Uniqtouch this is not acceptable and I will now pursue a refund as the product isn't suitable for the purpose.
Your pathetic excuses are inadequate as is your product and customer services.
You are clearly taking people's money and not taking any negative feedback seriously.
I will also contacting the BBB along with taking the relevant action to recover my money.
4 December 2024
Unprompted review
Reply from Uniqtouch
Dear Carl,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your UNIQTOUCH wallet. Your feedback is invaluable to us, and we deeply regret that our product and service did not meet your expectations.
To clarify the steps we’ve taken to address your concerns:
- October 18: We received your initial report about the faulty product and promptly arranged for a replacement wallet to be sent to you.
- December 5: After receiving feedback that the replacement wallet also had issues, we requested a video showing the faults in both wallets simultaneously. Unfortunately, we have not yet received this video, which would greatly help us resolve the issue more effectively.
- December 6: Despite not receiving the video, we emailed you offering a return label for both wallets and assured you of a 100% refund, even before verifying the reported issues further.
However, we understand that you declined to return the wallets. We are truly sorry that this process has not been smooth for you.
At UNIQTOUCH, we are committed to ensuring our customers are satisfied. To move forward, we kindly request that you return the two faulty wallets so we can conduct a thorough inspection and issue a full refund to you as promised.
Thank you for bringing this to our attention, and we are eager to resolve this matter in a way that restores your trust in our brand. Please do not hesitate to contact us directly for further assistance.
Best regards,
The UniqTouch Support Team
Goods did not arrive
Goods did not arrive. Order was November 3rd. Shipment supposed to arrive at destination airport Nov 20th. Since then nothing further happened
15 November 2024
Reply from Uniqtouch
Dear Achim-Christian Bangert,
First and foremost, please accept our sincere apologies for the delay in delivering your order.
At the time of shipment, due to the exceptionally high volume of deliveries during the year-end season, transit times were unfortunately longer than usual. Upon checking, we can confirm that your order arrived on December 16th, 2024. However, the shipping company was unable to reach you or locate your address.
We had also provided you with updates and advised you to contact the courier directly via the phone number we shared, in hopes of resolving the issue promptly.
We truly regret the inconvenience and dissatisfaction this experience may have caused you. It was never our intention to provide anything less than a smooth and satisfactory service.
Thank you for your understanding and patience. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Warm regards,
Customer Service
UniqTouch
Does not give a view of how long it…
Does not give a view of how long it will take to deliver and on inquiry as well the only answer is it’s delayed. I am yet to receive the package
15 November 2024
Reply from Uniqtouch
Dear Shaaron,
Thank you for taking the time to share your feedback with us. We truly appreciate your patience, and we sincerely apologize for the delay you experienced in receiving your order.
We understand how important it is for our customers to receive their packages on time, and we regret that this was not your experience. While we have confirmed that your order has been delivered, we realize the delay was frustrating, and we appreciate you bringing it to our attention.
Please know that we are constantly working to improve our shipping process to ensure that our customers receive their orders promptly. Your feedback is invaluable in helping us identify areas for improvement.
We are grateful for your understanding, and we hope that your experience moving forward will be much smoother. If there is anything else we can assist you with, please do not hesitate to reach out.
Warm regards,
Customer Service
UniqTouch
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.