Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... See more
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Review summary
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Reviews shaping this summary
From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... See more
I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... See more
We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just... See more
Company details
Information provided by various external sources
Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.
Contact info
Bethesda Place 3000, 27103, Winston-Salem, United Kingdom
- uniform-direct.com
4.7
Excellent
984 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast Despatch
Ordered one jumper for my son, arrived extremely quickly, the item is good quality. order confirmation email did go in to junkmail but that's not their fault.
15 December 2024
Unprompted review
Reply from Uniform Direct
Hi Owen.
Thank you so much for your kind words! We’re thrilled to hear that your son’s jumper arrived quickly and met your quality expectations. We apologise for the order confirmation email going to your junk mail and appreciate your understanding. We look forward to serving you again!
Kind Regards.
Uniform Direct
Reply from Uniform Direct
Hi Katie.
Thank you for your kind words! We’re delighted that you found our delivery fast, our prices reasonable, and our garments of high quality. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
Way to order and extremely fast within…
Way to order and extremely fast within 48 hrs they were delivered!
27 November 2024
Unprompted review
Reply from Uniform Direct
Hi Sally.
We appreciate your wonderful feedback! It’s great to know that our seamless ordering process and speedy delivery met your expectations. Thank you for choosing us, and we hope to continue providing you with excellent service.
Kind Regards,
Uniform Direct
Good communication and very helpful
Good communication and very helpful
26 November 2024
Unprompted review
Reply from Uniform Direct
Hi Consumer.
Thank you for your wonderful review! We’re delighted to hear that you found our communication effective and our team helpful. Your satisfaction is our top priority, and we look forward to assisting you again soon!
Kind Regards,
Uniform Direct
Reply from Uniform Direct
Hi Era.
Thank you for your kind words! We’re happy that you found our delivery service fast and our products good. Your feedback is valuable to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
I am definitely disappointed this time
I am definitely disappointed this time. I don’t know what’s changed at Uniform Direct internally but the school jumper I received from them this year is absolutely not the same quality or size it was last year. The fabric is cheap quality and not made as well as it used to be. Last year it was such a lovely slightly weighted and thicker fabric. A proper jumper. Now it is weightless and just off. Also the size I ordered is XL. Which I received, but in reality it is a large at best, no good for taller, bigger kids (and I don’t mean fat). I will not be ordering from them again.
5 November 2024
Unprompted review
Reply from Uniform Direct
Hi Jameela.
Thank you for your feedback. We’re very sorry to hear that the quality and sizing of the school jumper did not meet your expectations this year. We take your concerns seriously and will investigate any changes in our production and manufacturing process. Your satisfaction is important to us, and we hope to regain your trust in the future. Thank you for taking the time to provide us with this feedback.
Kind Regards,
Uniform Direct
Fantastic product and very fast…
Fantastic product and very fast delivery!
5 November 2024
Unprompted review
Reply from Uniform Direct
Hi Kelly.
Thank you for your kind words! We’re delighted that you found our product fantastic and our delivery fast. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
Ordered online Monday morning and…
Ordered online Monday morning and arrived Tuesday. Fantastic service. Thank you 😊
5 November 2024
Unprompted review
Reply from Uniform Direct
Hi Customer.
Thank you for your amazing review! We’re so glad to hear that you were pleased with the speed of our delivery and the quality of our service. Your satisfaction is important to us, and we look forward to serving you again in the future!
Kind Regards,
Uniform Direct
Helpful staff especially Tracey on the…
Helpful staff especially Tracey on the phone
30 October 2024
Unprompted review
Reply from Uniform Direct
Hi Sabera.
Thank you for your positive review! We’re delighted to hear that our staff, especially Tracey, was helpful. We will ensure that your feedback is passed to Tracey for their hard work! Your feedback is greatly appreciated, and we look forward to assisting you again soon!
Kind Regards,
Uniform Direct
Uniform sizes indications could be…
Uniform sizes indications could be improved. Otherwise good timely service and decent quality/finish
29 October 2024
Unprompted review
Reply from Uniform Direct
Hi Uvais
Thank you for sharing your experience. We’re glad you found our service prompt and the quality of our uniforms satisfactory. We appreciate your feedback on size indications and will work on enhancing this area. Your insights help us improve our resources for our customers!
Kind Regards,
Uniform Direct
Easy to Order
It was quick and easy to purchase the item on line and it was delivered in 2 days .
17 October 2024
Unprompted review
Reply from Uniform Direct
Hi Nicola.
Thank you for your fantastic review! We’re thrilled to hear that you found our online purchasing process quick and easy, and that your order was delivered in just 2 days. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind Regards,
Uniform Direct
best product
19 October 2024
Unprompted review
Reply from Uniform Direct
Hi Uzma.
Thank you for your fantastic review! We’re thrilled to hear that you think our product is the best. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind Regards,
Uniform Direct
A big thumbs up 👍
Easy to order and arrived very quickly. Ordered Wednesday evening and it was delivered Friday morning. A great customer experience. 5 out of 5
18 October 2024
Unprompted review
Reply from Uniform Direct
Hi Kerry.
Thank you for your kind words! We’re delighted that you found our service efficient and that your order arrived quickly. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
Great purchase easy to choose sizes…
Great purchase easy to choose sizes needed and fast delivery
17 October 2024
Unprompted review
Reply from Uniform Direct
Hi Keith.
We appreciate your wonderful feedback! It’s great to know that you had a smooth experience selecting sizes and that your order arrived quickly. Thank you for choosing us, and we hope to continue providing you with excellent service.
Kind Regards,
Uniform Direct
Reply from Uniform Direct
Hi Clare.
Thank you for your kind words! We’re delighted that you found our service efficient and that your order arrived quickly. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
Reply from Uniform Direct
Hi Martine.
Thank you for your fantastic review! We’re thrilled to hear that you received your order so quickly and that you were pleased with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind Regards,
Uniform Direct
Couldn’t be better
Order arrived 48 hours after I ordered even though guidelines state it could possibly be 2 weeks. Uniform is good quality and fits well.
Fantastic service
15 October 2024
Unprompted review
Reply from Uniform Direct
Hi Katherine.
We appreciate your wonderful feedback! It’s great to know that our delivery exceeded your expectations and that you found the uniform to be of good quality and a perfect fit. Thank you for choosing us, and we hope to continue providing you with excellent service.
Kind Regards,
Uniform Direct
Great service
Ordered one day and received notification of order straight away. Delivered the very next day . Awesome service.
11 October 2024
Unprompted review
Reply from Uniform Direct
Hi Essie Tammy
Thank you for your kind words! We’re delighted that you received your order notification right away and that your delivery was so quick. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
Speedy delivery and great quality…
Speedy delivery and great quality uniform.
11 October 2024
Unprompted review
Reply from Uniform Direct
Hi Nic.
Thank you for your amazing review! We’re so glad to hear that you were happy with both the speed of our delivery and the quality of our uniforms. Your satisfaction is important to us, and we look forward to serving you again in the future!
Kind Regards,
Uniform Direct
Poor customer service
PE top had a fault, emailed customer service no response
8 October 2024
Unprompted review
Reply from Uniform Direct
Hi Miss Ali.
Thank you for taking the time to provide a review.
All our customer service queries are responded to within 48 working hours of the emails coming through. Please provide us with some further order details so we can look into this further for you.
Kind Regards,
Uniform Direct.
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