Undetectable AI Reviews 

977
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the support team for delivering exceptionally fast responses and maintaining a very professional attitude when assisting users. Many people mention that the staff members are consistently kind, efficient, and always ready to help resolve any questions smoothly. Some reviewers were not happy with unexpected subscription charges and confusing billing practices linked to the platform. Several consumers reported being billed for full annual plans immediately after attempting to access free trial options. Additionally, individuals noted difficulties when trying to manage their accounts and cancel active payments.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising responsive, kind, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive during every interaction.... See more

Subscription

People report negative experiences with subscription plans, noting that free trials quickly turn into... See more

Response time

Clients share positive opinions on response time, frequently praising the support team for providing fast... See more

Payment

Reviewers mention negative feedback about payment, highlighting unexpected and unauthorized charges after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was charged even though my account showed no active paid subscription. I contacted support, and they were polite, helpful, and quick in escalating my refund. I appreciate how they were quick to fix... See more

Rated 3 out of 5 stars

I didn't like that I was charged the full amount when the ad said it's per month. It said cancel anytime--so I thought, like with other websites, that you get charged monthly and cancel whenever you... See more

Rated 3 out of 5 stars

I wanted to share my experience with Undetectable AI in case it helps others. I signed up for the trial and cancelled on the same day after using the included credits. Later I noticed that I... See more

Rated 4 out of 5 stars

Quick Genuine, only drawback is i didnt get full refund back but like 90%, regardless top tier customer service


Company details

  1. Software Company

Written by the company

Introducing Undetectable.ai, an innovative tool crafted specifically to circumvent AI content detectors. Leveraging cutting-edge algorithms and sophisticated techniques, it guarantees human-like and imperceptible output. Ideal for writers, bloggers, researchers, and content creators seeking to generate undetectable content, our tool produces unique and search engine-optimized material that confidently evades all AI detectors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

977 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(977)

483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AI humanizer doesnt work

8 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Tom,

Can you please reach out us via contact@undetectable.ai and send us a screenshot of the issue so we can help you out?

Thank you

Rated 2 out of 5 stars

I put an AI-generated text

I put an AI-generated text, it detected 85% AI.
After humanization, the same (their own!) detector shown 83%

5 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Elena,

Our team sent you a separate mail explaining how the tool can be properly used. If you could please reply to that, we would be more than happy to assist you in getting this issue resolved.

It would also help if you can give us a screenshot of the result that you received.

Thank you

Rated 5 out of 5 stars

I couldn't be happier with my…

I couldn't be happier with my experience! The quality of the service is absolutely top-notch, and everything works flawlessly. I am completely satisfied with every aspect of it.
​I particularly want to highlight their outstanding customer support team. They are professional, quick to respond, and truly care about their users. If you are looking for a reliable service, look no further. I highly recommend them to anyone!

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Some how they create 2 billing accounts…

Some how they create 2 billing accounts from my email. They refused to sort it out for me.

4 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Luke,

We've reviewed the ticket you created with our CS team and it seems they were able to explain why you had 2 billing accounts. One has a googlemail.com name and the other is gmail.com which our system treats as two separate email accounts. If you need further clarification, please don't hesitate to reach out to us and our team will help you.

Thank you

Rated 1 out of 5 stars

scammers

scammers, they have set up their page so that they can profit by removing your free trial and forcing you to pay before it ends.

3 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Gennaro,

We apologize for the confusion, but to explain the situation:

The free trial includes 250 trial words, which is clearly indicated on our website. Once the free trial limit is exceeded, or additional words are confirmed, the subscription is activated and the corresponding charge is processed.

We understand your frustration and apologize if there was any confusion regarding how the trial works. However, the charge was not intended to force a payment before the trial ended, but rather was triggered after the trial allowance had been exceeded.

If you have any questions regarding your account or charges, please let us know and we'll be happy to review them with you.

Thank you

Rated 1 out of 5 stars

GIVE YOU DOUBLE THE WORDS COUNT..

One concern I have is that when I ask the system to humanise a document, the resulting text is often significantly longer than the original—sometimes nearly double the word count. This creates difficulties for users who need to stay within strict word limits for assignments, reports, or professional documents.

There also appears to be no clear option to instruct the tool to maintain the original word count while humanising the text. As a result, users may be forced to spend additional time editing and reducing the content themselves.

From a user perspective, this can create the impression that the increased word count encourages faster consumption of word credits or usage limits, potentially leading users to purchase additional credits or subscriptions. Whether intentional or not, this may be perceived as an unethical practice.

I would strongly recommend adding a feature that allows users to select a target word count or choose an option such as "Humanise while maintaining the original length." This would improve transparency, user control, and overall trust in the platform.

3 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Pea,

We're really sorry about the trouble you had with our tool! Your feedback means a lot to us. We’ve sent a separate message asking for your account details. As soon as we get those, we'll investigate what happened and fix it so it won't happen again.

Rated 1 out of 5 stars

I was charged €200 for a subscription…

I was charged €200 for a subscription that I cancelled during the trial period.

Since the cancellation was made within the allowed trial period, I am requesting a full refund of the amount charged as soon as possible.

If this situation is not resolved, I will file a complaint with the relevant authorities (police) and take the necessary steps to protect my rights as a consumer.

I look forward to your urgent response.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

An other AI detection scam company

An other AI detection scam company. Warning if you put your credit card in there, they will require a dance through email to get a cancelation (huge red flag)
For the humanize model, it's garbage, sure it will pass ai detection but it will make your content as if it was written by foreign 3rd grader

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Greatful

I would like to express my appreciation to the support team of Undetectable AI for their assistance regarding my concern. I’m truly grateful that they did not ignore my situation and continued to respond promptly throughout the process.

Their replies were professional, reassuring, and helpful, which gave me confidence and peace of mind while resolving the issue. I especially appreciate the assurance they provided regarding the full refund.

Thank you to the support team for handling my concern with patience, understanding, and good customer service.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

The Best Platform Ever

I’ve had an excellent experience with Undetectable AI since 2024. The platform is fast, user-friendly, and without a doubt one of the best AI humanizers available. It helps make content sound natural, professional, and highly readable while maintaining quality. Their customer support team is also outstanding very responsive, understanding, and supportive. Highly recommended for students, professionals, and content creators

24 May 2026
Unprompted review
Rated 2 out of 5 stars

well i tried the free trail that was…

well i tried the free trail that was meant to not detect AI in a text but when i went to scan if it was detectable, it indeed was detected thru a scanner.

3 April 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Ash,

We are genuinely sorry you had to go through that, can you please reach out to contact@undetectable.ai and send us a screenshot of the issue so we can investigate?

Thank you

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