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Review summary
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By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more
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I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more
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EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more
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Company details
- Real Estate Auctioneer
- Auction House
- Commercial Real Estate Agency
- Property Investment
- Real Estate Agents
About Under The Hammer
Written by the company
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
Contact info
63 Temple Row, B2 5LS, Birmingham, United Kingdom
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently spoke with Stacey regarding…
I recently spoke with Stacey regarding a property listed for auction and had a great experience. Stacey was helpful, professional and took the time to answer all my questions clearly.
As someone actively looking to purchase property, it’s refreshing to deal with an agent who is responsive and knowledgeable about the properties they’re handling.
I really appreciated the time and guidance provided and would definitely recommend Under The Hammer to anyone looking at auction opportunities. I look forward to working with them again on future purchases.
16 March 2026
Unprompted review
Reply from Under The Hammer
Hi Sam,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that Stacey was able to provide clear guidance and take the time to properly support you with your questions.
Having that level of responsiveness and knowledge is something we place real importance on, so it’s great to know that came through in your experience.
We really appreciate your recommendation and look forward to working with you again in the future.
Very supportive and helpful service
I called for additional help and had a very supportive agent called Tom Goldstein. Tom guided me through any pre registration questions I had regards the auction and gave me rest assurance if I decided to bid. Thank you for your assistance Tom!!
11 March 2026
Unprompted review
Reply from Under The Hammer
Hi Bobby,
Thank you for taking the time to share your experience. It’s great to hear that Tom was able to guide you through the process and help answer your questions ahead of the auction.
Tom will be really pleased to see your feedback. We appreciate you sharing your experience with us.
Emily was on Point from start to finish
Emily was on Point from start to finish
10 March 2026
Unprompted review
Reply from Under The Hammer
Hi Muserat,
Thank you for taking the time to leave a review. It’s great to hear that everything was handled smoothly from start to finish and that Emily was able to support you throughout the process.
Emily will be really pleased to see your feedback. We appreciate you sharing your experience.
Careful of small print!
Viewed a property with them - looked cheap and guided competitively however when reading the legal pack they wanted almost as much as property was guided at for their auction buyers premium and vendor costs (legal and agent). Total of £12,600!!
What they are doing may not be illegal or a scam as such but it is at very least disingenuous - let buyers beware
8 March 2026
Unprompted review
Reply from Under The Hammer
Hi Steve,
Thank you for taking the time to share your feedback.
We understand that reviewing the legal pack may have been unexpected and appreciate you raising your concerns. At Under The Hammer, we aim to present properties as transparently as possible, and the auction guide price reflects the seller’s expectation of where bidding may start rather than the final sale price.
As is standard with modern method auctions, certain fees may apply to the buyer and these are clearly detailed within the legal pack and auction terms so that prospective bidders can review them in full before choosing to participate. We always encourage buyers to carefully read these documents and seek independent advice where required prior to bidding.
We appreciate that auctions may not be suitable for every buyer, but they do provide a fast and transparent method of sale for many vendors and purchasers.
Thank you again for your feedback.
They didn’t even bother to show up for the viewing!
Booked a viewing for a property (about a hour away from where I live) listed by this company. This was an open viewing (subject to booking) so several people showed up. No one from Under The Hammer showed up for the viewing. One of the other potential buyers managed to get through to someone who informed him that it had been rescheduled for a different day. No phone calls or emails to let anyone know. I called and left a message but have not heard anything 48 hours later. If this is their level of customer service, I will not be spending my money with them.
6 March 2026
Unprompted review
Reply from Under The Hammer
Hi,
Thank you for your feedback. We appreciate you taking the time to raise this and understand how frustrating it must have been to travel a significant distance only to find the viewing did not take place as expected.
All viewings for our properties are facilitated by an independent third-party viewing agent on behalf of Under The Hammer. This is certainly not the experience we want for our customers, and we appreciate you bringing the matter to our attention so that it can be reviewed internally.
If you would like to discuss this further or arrange an alternative viewing, please feel free to contact our team directly.
First property purchase through auction
I recently purchased a property through Under The Hammer Auctions and had the pleasure of dealing with Dominic throughout the process. He was incredibly helpful, approachable and always quick to respond to any questions I had. As someone navigating the auction process, his support and guidance really made a difference and helped everything run smoothly from start to finish. Dominic was professional, knowledgeable and genuinely supportive throughout, which gave me a lot of confidence during the purchase. I would highly recommend Dominic and the team at Under The Hammer Auctions to anyone considering buying through auction.
4 March 2026
Unprompted review
Reply from Under The Hammer
Hi there,
Thank you for taking the time to share such detailed feedback. It’s great to hear that the experience felt well supported from start to finish and that the guidance you received helped make the auction process clearer and more manageable.
Dominic will be really pleased to read your comments. We appreciate your recommendation and are glad that the purchase went smoothly for you.
Easy process
Clear and precise communication from Jamier Gowar and kept informed with regular updates along the way.
thank you .
21 February 2026
Unprompted review
Reply from Under The Hammer
Hi Daran,
Thank you for taking the time to leave a review. It’s great to hear that the communication felt clear and that you were kept properly informed throughout. Staying on top of updates is something we take seriously, so it’s good to know that came through in your experience.
Jamie will be pleased to see your feedback. We appreciate you sharing it!
By far the best auctioneer!
By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward. Best of all, we achieved well over our asking price! Highly recommend!
12 February 2026
Unprompted review
Reply from Under The Hammer
Hi there,
Thank you for such an incredible review. It’s fantastic to hear that the sale exceeded your expectations and that the whole journey felt straightforward and well supported from start to finish. Achieving a strong result while keeping the process clear and manageable is always the aim, so it’s great to know that came through.
We really appreciate the recommendation and are so pleased you were happy with the outcome.
I would give minus 5 star if I could
I would give minus 5 star if I could. I was scammed of £14K+ by this company. I am opening a legal investigation with them as this is not right. Property was sold under false pretence, incorrect or minimal information with the sole intention of scamming me of my money. They lure you in with a good offer and once you make the first payment the hidden expenses are unending. When you pull out you lose ALL your money with no explanation whatsoever, which is their game plan from the start. I never set eyes on the auction pack till date (1 year later), they kept my money and refused to respond to any of my e-mails or subject access request. I will definitely be going to court with them and reporting to the CIO. Also, beware of Dan. He is a sweet talking serpent with no truth or conscience in him. Disregard all the positive reviews online, they are carefully doctored and the actual ones taken down.
PLEASE STAY AWAY AND SAVE YOURSELF THE NIGHTMARE!!!
19 February 2025
Unprompted review
Reply from Under The Hammer
Hi Kate,
We understand that this situation has clearly caused you significant frustration and concern, and we take comments of this nature seriously.
Under The Hammer operates as a transparent auction platform, with all property information, terms and fees set out within each listing and the associated legal pack, which is made available for review prior to any bid or offer being placed. At auction, exchange of contracts takes place immediately upon a successful bid, meaning the sale becomes legally binding at that stage.
We do not operate with hidden charges, and contractual terms are provided in advance within the documentation supplied for each property.
As you have indicated that you are considering legal action, and as individual cases cannot be discussed publicly, this matter will need to be reviewed through the appropriate formal channels. If you wish to correspond formally, please contact our Complaints Department at complaints@underthehammer.com, and the matter will be reviewed in full.
EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE
Was assigned to Jodeane who from the beginning was very polite and professional.
After a phone call on update of the property this would efficiently be followed by her in email. With busy life sometimes we would not answer but she did not give up. Jodeanne would not email anything until she has verbally spoken to us. Her skills and encouragement was greatly noted. She is an asset to Under The Hammer and will definitely be coming back for more properties.
18 February 2026
Unprompted review
Reply from Under The Hammer
Hi Irene,
Thank you for such a thoughtful review. It’s lovely to hear that you felt consistently supported and well looked after throughout the process. Clear follow-ups and making sure conversations are understood properly are something we place real importance on, so it’s great to know that approach worked well for you.
Jodeane will be really pleased to read your comments. We appreciate your trust in us and look forward to helping you again in the future.
I found Tom Gilday very helpful
I found Tom Gilday very helpful, easy to get hold,
Returned my calls quickly.
Was informative and kept up to date
9 February 2026
Unprompted review
Reply from Under The Hammer
Hi,
Thank you for taking the time to leave a review. It’s great to hear that you found the communication clear and easy throughout, and that everything was handled promptly. That level of responsiveness is something we really value.
We appreciate your feedback and are glad you had a positive experience with us.
Tom and Dan took the very best care of…
Tom and Dan took the very best care of me in selling my troublesome property and were most sensitive and kind helping me from the very first phone call straight through to an early sale! I completely recommend under the hammer for your auction needs. A very happy customer I am! Thank you.
5 February 2026
Unprompted review
Reply from Under The Hammer
Hi Sarah,
Thank you for such a kind and thoughtful review. It’s really lovely to hear that you felt supported from the very first conversation and that the process was handled with care throughout. Situations like the one you describe can be challenging, so it means a lot to know you felt understood and well looked after along the way.
Tom and Dan will be delighted to read your feedback. Thank you for the recommendation and for trusting Under The Hammer with your sale.
I won some land at auction for £25 in…
I won some land at auction for £25 in September 2022 and it cost me over £11000 for legal fees. Wouldn’t recommend at all they don’t even deserve 1 star but that’s the lowest I can score
5 February 2026
Unprompted review
Reply from Under The Hammer
Hi Stephen,
Thank you for taking the time to leave a review. We appreciate you sharing your experience following your purchase.
To clarify, all auction listings include a full legal pack, which is available to download and review prior to bidding. This pack contains the contract documentation and any special conditions, including the legal fees and costs associated with the transaction.
Any legal fees referenced within the contract are set by the seller and their appointed solicitor, who also prepare and provide the legal pack and contract terms. Under The Hammer does not draft, amend, or influence the seller’s contract conditions, and we are not involved in setting those fees.
We always strongly recommend that bidders review the legal pack in full and seek independent legal advice before placing a bid, as bids are legally binding once made. If you would like us to look into the documentation relating to your purchase, please feel free to contact us directly.
Great service
Under the Hammer always have time to discuss various aspects of business especially when unfamiliar with the process. Reece has been very patient and informative which has helped me massively, great service, thanks
4 February 2026
Unprompted review
Reply from Under The Hammer
Hi Dee,
Thank you for taking the time to share your experience. It’s great to hear that you felt able to talk things through and get clarity, especially when parts of the process were unfamiliar. Taking the time to explain things properly is something we really value, so it’s good to know that support made a difference for you.
We appreciate your feedback and are glad the service has been helpful.
Quick turn around
I approached under the hammer 8th January give or take a day or so. Reece was my first point of contact whom explained the procedure clearly and to the point. My property was in for auction and also open to bids. Jodeane dealt with this side for me again very good at what she does. Jodeane managed to achieve the sale at the sale price I was looking for. 10 out of 10 all round. Straight up to the point and a very quick sale. All done within 4 weeks. Highly grateful for the service and recommend them without any doubt
2 February 2026
Unprompted review
Reply from Under The Hammer
Hi Stuart,
Thank you for taking the time to share your experience. It’s great to hear that everything moved quickly and smoothly from your first conversation through to a completed sale. Having clear guidance early on and strong support throughout the process can make all the difference, so it’s really pleasing to know that came through for you.
Reece and Jodeane will both appreciate your comments, and we’re glad the outcome matched what you were aiming for. Thank you for the recommendation and for choosing to work with Under The Hammer.
Professional and straightforward
Jodeane was clear, professional and efficient throughout the process. Communication was straightforward, and everything was handled well from my perspective as a buyer. I’d be happy to work with her again.
2 February 2026
Unprompted review
Reply from Under The Hammer
Hi Lu,
Thank you for sharing your experience. It’s great to hear that the process felt well-managed from your point of view and that the communication was clear throughout. We’re pleased to know everything ran smoothly for you.
Jodeane will be really glad to read your feedback, and we’d be happy to work with you again in the future!
Scam..
Scam... Alert for all who are going to use services from Under The Hammer.
My experience with this online auction company was extremely disappointing and felt misleading from start to finish. The listings were unclear, important information was missing, and what was promised did not match what was delivered.
After payment, communication became very poor. Emails and queries were either ignored or met with vague responses, and resolving issues felt intentionally difficult. Additional fees appeared that were not clearly explained upfront, which gave the whole process a very untrustworthy feel.
Customer service showed no interest in resolving concerns or taking responsibility. Instead of transparency and professionalism, I was left feeling misled and taken advantage of.
I would strongly advise others to do thorough research before dealing with this company. Based on my experience, I would not use them again and would not recommend them to anyone looking for a genuine and reliable online auction platform.
31 January 2025
Unprompted review
Reply from Under The Hammer
Hi Dhiren,
Thank you for sharing your feedback. We take comments like this seriously and want to address the points you’ve raised. Under The Hammer operates as a transparent auction platform, with all property information, terms, and fees clearly set out in advance within each listing and the associated legal pack, which is available to review prior to any commitment being made.
Transparency, communication, and accurate marketing are very important to us, particularly in an auction environment where buyers must make informed decisions. The issues you have raised are taken seriously and will be reviewed through the appropriate channels.
As we are unable to discuss individual cases publicly, we would encourage you to contact our Complaints Department directly so this matter can be reviewed in full. Please email complaints@underthehammer.com with the relevant property details, and a member of the team will respond.
Selling late brother’s flat
Have just sold my late brother’s flat through Under the Hammer, and I would like to say what great service I received from them, especially Dominic McLoughlin who I dealt with.
He was always there for advice, explained what was happening really well, and always tried to help, a credit to the company.
27 January 2026
Unprompted review
Reply from Under The Hammer
Hi Maureen,
Thank you for taking the time to share your experience with us. We appreciate you placing your trust in Under the Hammer during what can be a difficult time, and we are very pleased to hear that Dominic provided clear guidance and supportive advice throughout the process.
Your kind words mean a great deal to us and we will be sure to pass your feedback on to Dominic and the team. We wish you all the very best moving forward.
Under the Hammer set a target and hit…
Under the Hammer set a target and hit it early, so very grateful for the hard work.
Reece is great to deal with, attentive, and level-headed. Wish him all the best, and Jodeane is a real superstar, super bright and articulate. Appreciate everything and wish the team success.
27 January 2026
Unprompted review
Reply from Under The Hammer
Hi Bruce,
Thank you for your thoughtful review. We are delighted to hear that the target was achieved ahead of time and that the team’s efforts made such a positive difference for you. It is great to know that Reece’s attentive and calm approach, along with Jodeane’s support, contributed to a smooth experience.
We truly appreciate your kind words and well wishes, and we will be sure to share your feedback with the whole team. We wish you every success going forward.
Jodeane Smith went above and beyond by…
Jodeane Smith went above and beyond by putting in the extra time over the weekend to get the deal over the line. Thank you very much for all of your help and your communication was spot on.
Hope to do business again with.
26 January 2026
Unprompted review
Reply from Under The Hammer
Hi Michael,
Thank you for your wonderful feedback. We are delighted to hear that Jodeane’s dedication and clear communication helped move everything forward so smoothly. Going the extra mile to support our clients is something we value highly.
We truly appreciate your kind words and would be very happy to work with you again in the future.
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