Doesn’t really matter because it’s closing but I was so excited to find bras my size at a decent price! HA! I bought four. None of them fit, even by the broadest sense of the word. I measured myself f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After getting measured in-store at La Vie en Rose last year, I discovered that I was band size 28 and that, since it is relational, I was still a cup size C. This meant my girlies were not... See more
As a 36 H, I’ve struggled w finding anything comfortable and that fits. Bra shopping had become something I dreaded doing. I walked into your store and was fitted perfectly within minutes (shout out t... See more
Used their sizing chart which is completely wrong, so had to return, refusing to give a full refund only partial. Bras are not a good quality. They also encourage you to keep the bras because "lines (... See more
Horrible experience and ill fitting bras from China.
Worst online shopping experience ever. These people are clueless. I ordered three bras, two were too small so I sent them back and ordered them in a larger size. A few weeks later I got an email saying one of the bras I returned had deodorant marks on it and therefore could not be returned, so did I want the bra returned to me for a cost of $10.50? What!?!? So are we not supposed to try the bras on? I get it's not ideal that I sent a bra back with deodorant on it - I should have wiped it off, but I genuinely didn't see it. It's really hard to try dark things on and not get deodorant on them. It's really easy to get deodorant off.
BTW - the bras come from China. They probably cost the company like $5 each. But rather than return the bra and refund me (knowing that I had two other bras on the way to me), they refused. I will be sending back the other two bras I ordered and I'll never order from this company again. I've told so many people about this experience and everyone is appalled!
It'll cost Understance more for the two new bras I'm returning on their dime, than it would have cost them to refund me the one I tried to return in good faith. And not to mention all the bras I would have bought in the future. This goes to show how ridiculous they are being about returning the bra.
So then, after I sent an email saying how ridiculous this all was, they offered me a store credit and said they'd donate the bra to charity. Again, what? This latest solution leaves me still angry AND costs them money. They are clueless. This company won't last.
19 January 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.