Under Sleepwear Reviews 47

TrustScore 4.5 out of 5

4.3

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Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Come and get UNDER the sheets with us because life is too short to wear boring sleepwear!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just love them!

I keep ordering from them since two years... I love the fabric, very high quality cotton, smooth and easy to iron.
In the winter, my boyfriend love to massage me when I have these pyjamas on me :))

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Loved everything

Loved the quality, the patterns, the colours and the service. I highly recommend it!

29 May 2024
Unprompted review
Under Sleepwear logo

Reply from Under Sleepwear

Dear Anna,

We can't tell you how happy we are to know that you enjoyed your experience with us. Thank you for your kind words.

We hope to e-see you again soon! :)

Rated 3 out of 5 stars

I paid for fast shipping while the box…

I paid for fast shipping while the box arrived after 10 days

13 December 2023
Under Sleepwear logo

Reply from Under Sleepwear

Dear Cinzia,

We deeply regret your disappointment and sincerely apologise for the longer than usual delay.
Please understand that it was an extraordinarily busy season and with the December holidays, all deliveries were delayed. However, we hope you enjoyed your pyjamas and we look forward to e-seeing you again soon, and this time much more quickly! :)

Rated 5 out of 5 stars

Beautiful fabric

Beautiful fabric, great fit

13 December 2023
Under Sleepwear logo

Reply from Under Sleepwear

Dear Claudia,

We can't tell you how important it is for us to have such satisfied customers. Thank you for your feedback.

We hope to e-see you again soon! :)

Rated 5 out of 5 stars

Perfect

Perfect, good quality

7 December 2023
Under Sleepwear logo

Reply from Under Sleepwear

Dear Lara,

Thank you very much for your kind feedback.
The happiness of our customers means the world to us.

We hope to e-see you again soon! :)

Rated 5 out of 5 stars

Perfect pjs

Perfect pjs! Lovely design, incredible texture and amazing color. It’s the second one I purchase and I’m really satisfied.

20 October 2023
Under Sleepwear logo

Reply from Under Sleepwear

Thank you very much for your feedback.
We are delighted to know that we have such satisfied customers! :)

Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged, amazing quality, and they even smell divine. I will order so many more for myself and as gifts

20 October 2023
Under Sleepwear logo

Reply from Under Sleepwear

Thank you very much for your feedback.
We are delighted to know that we have such satisfied customers! :)

We hope you have the most colourful and peaceful dreams!

Rated 5 out of 5 stars

optima

optima, great quality

16 October 2023
Under Sleepwear logo

Reply from Under Sleepwear

Dear Chiara,

Thank you for your feedback. We hope you have the most colourful dreams and that we will e-see you again soon! :)

Rated 1 out of 5 stars

The delivery of the goods was not… did not happen in the specified time and the refund process is not running correctly. There is still an outstanding amount and there is no feedback from US.

The delivery of the goods was not realised in the time stated on the website, which is why I had to return the goods.

The return process has now stretched over 5 weeks since my purchase because the promised purchase amount has not been transferred back. Under Sleepwear (US) said that the return would cost 10€, but they deducted 20€ from me. They did not give a reason for their action. So there is still an outstanding amount of 10€. The whole buying experience is not much fun when you have to chase your money and promises made by US are not kept. I can't recommend US if this is their way of doing business.

10 May 2023
Under Sleepwear logo

Reply from Under Sleepwear

Dear Susanne,

We are very sad to hear that you feel so disappointed with us, but actually we have always replied and explained everything to you in a very cordial manner, as you can see from the last emails sent and not replied to by you, on the 16th and 20th of June.

First of all, we apologize to you again for the delay of the carrier, but unfortunately we have no way of controlling unforeseen events. The average shipping times that we provide on our website, are estimated shipping times and are provided by the carrier itself. Therefore, shipments are normally made on the scheduled dates unless unforeseen events occur, which may have been what happened with your shipment.

Regarding the return of the items, we also inform our customers very clearly on our website that shipping costs are always borne by the customer, both shipping and return costs. As your shipment was made to Germany, each transport cost 10€, making the 20€ that were deducted from the total amount of your purchase.

We are very very sad to hear that you are not satisfied with our brand, but we are and will always be here to support and clarify all our customers!

Rated 5 out of 5 stars

I love my Under pyjamas!!

I love my Under pyjamas!!! Super comfortable and with an amazing quality. Excellent quality/price ratio.

11 January 2023
Unprompted review
Under Sleepwear logo

Reply from Under Sleepwear

Obrigada pelas suas palavras! Não imagina como são importantes para nós! :)

Rated 5 out of 5 stars

Great service and fast delivery

I learned about undersleepwear.com through Instagram. After browsing their website, I contacted their customer support where Ana was very helpful and fast in responding to my enquiries and assisted me in choosing the right sizes. I made my order in the afternoon and the package was shipped with DHL the same day. I received the package following morning in Denmark. I can highly recommend Under Sleepwear.

27 December 2021
Unprompted review
Under Sleepwear logo

Reply from Under Sleepwear

Thank you very much for your words! You have no idea how important they are to us :)

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