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Rated 5 out of 5 stars

We first found Underleaf's cute little shop on Columbia Road Flower Market and as we were looking for quite a big planter they kindly told me to reach out to them on e-mail with a photo of our Strelit... See more

Company replied

Rated 5 out of 5 stars

Plants and pots arrived in perfect condition and there was a wee extra plant in there as well, which was a lovely surprise. All looking super healthy in my house now - great service, products and va... See more

Company replied

Rated 5 out of 5 stars

Underleaf have a great selection of unusual and very affordable plants and beautiful pots you wouldn't necessarily find elsewhere. They are friendly and helful and the delivery is really speedy. They... See more

Company replied

Rated 5 out of 5 stars

Really good communication. An item from my order was out of stock due to a supplier issue and they sorted a replacement option quickly and with a good will discount. The delivery (by bike) was also st... See more

Company replied

Company details

  1. Plant Nursery

Information provided by various external sources

Plants, pots and other planters delivered. Get advice from the experts in urban planting.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Good communication from sale to delivery.

18 November 2022
Underleaf logo

Reply from Underleaf

Thanks for your review, it makes all the difference. Team Underleaf

Rated 5 out of 5 stars

Beautiful pots

Beautiful pots, exactly as described. Arrived later than expected but I was kept up to date and given free delivery.

26 June 2022
Underleaf logo

Reply from Underleaf

Thanks so much for the lovely review, and for your patience in waiting for the items!

Rated 5 out of 5 stars

Incredible insight and extremely…

Incredible insight and extremely helpful. I bought the two plants I wanted unseen and they’re both beautiful and I love them!

7 October 2021
Underleaf logo

Reply from Underleaf

Thanks so much for the lovely review, very pleased to hear you're happy with the plants!

Rated 5 out of 5 stars

Really good communication

Really good communication. An item from my order was out of stock due to a supplier issue and they sorted a replacement option quickly and with a good will discount. The delivery (by bike) was also straightforward and friendly. Plants all in excellent condition

16 August 2021
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Reply from Underleaf

Many thanks for the positive review, great to hear you're happy with the plants.

Rated 5 out of 5 stars

Excellent plants and service on Columbia Road

I bought a spectacular cactus from Underleaf - which is a beautiful specimen.

I received excellent, friendly customer service when making the purchase in their shop. And I arranged for home delivery which was on time and again, very friendly and professional service. Thanks.

Will definitely look at Underleaf again when buying any plants in the future!

1 June 2021
Underleaf logo

Reply from Underleaf

Hi Ed, great to hear you're happy with your plant and the service you received. Your positive comments mean a great deal to us. Thanks again.

Rated 5 out of 5 stars

We love Underleaf!

We love Underleaf!
The plants are equally beautiful as the pictures & the service is top notch. You are great thanks!

16 February 2021
Underleaf logo

Reply from Underleaf

Hi Bruno, thank you so much for your lovely review, we really appreciate it. And it's wonderful to know that our plants have found a great home!

Rated 5 out of 5 stars

Very responsive

Very responsive, beautiful plants!

9 February 2021
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Reply from Underleaf

Thanks for sharing a great review, it gives us a real boost!

Rated 5 out of 5 stars

Excellent service

Excellent service, plant arrived promptly, was well packaged and most importantly, alive and well!

21 December 2020
Underleaf logo

Reply from Underleaf

Thanks for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

Plants and pots arrived in perfect…

Plants and pots arrived in perfect condition and there was a wee extra plant in there as well, which was a lovely surprise.
All looking super healthy in my house now - great service, products and value for money! Will definitely order from here again...

20 August 2020
Unprompted review
Underleaf logo

Reply from Underleaf

Thanks for the great feedback, we really appreciate it. Happy to hear our plants and pots have found a nice home :)

Rated 5 out of 5 stars

Great Customer Service

We first found Underleaf's cute little shop on Columbia Road Flower Market and as we were looking for quite a big planter they kindly told me to reach out to them on e-mail with a photo of our Strelitzia Nicolai and what size and style we were after. They then put together a nice overview of their planters available in their warehouse and delivered the one we wanted within a day and timed slot incl. helping to set it up with the right amount of hydroleca so the nursing pot was sitting at the perfect height. Can only recommend Joe and his team! Thanks.

13 August 2020
Unprompted review
Underleaf logo

Reply from Underleaf

Thank you for your review Aischa, we're very pleased to have found you the perfect pot!

Rated 5 out of 5 stars

Excellent service

Excellent service - informative and generous - will certainly be using Underleaf again...

31 July 2020
Unprompted review
Underleaf logo

Reply from Underleaf

Thanks for the great review, it means a lot to us!

Rated 5 out of 5 stars

Amazing value for unique pots and plants!

Underleaf have a great selection of unusual and very affordable plants and beautiful pots you wouldn't necessarily find elsewhere. They are friendly and helful and the delivery is really speedy. They also have a shop on Columbia Road which is worth a visit. Highly recommend.

15 July 2020
Unprompted review
Underleaf logo

Reply from Underleaf

Lovely review, thank you very much :)

Rated 5 out of 5 stars

great service

great service, great product and customer support is fast and efficient.

10 June 2020
Unprompted review
Underleaf logo

Reply from Underleaf

Thank you kindly for the support, it’s much appreciated.

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