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Undercover Mystery Shopping Consultancy  Reviews 

4
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TrustScore 3 out of 5

2.9

Market Researcher
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Company details

  1. Market Researcher
  2. also in
  3. Business Management Consultant
  4. Business to Business Service
  5. Research and Product Development

Written by the company

Undercover Mystery Shopping Consultancy is a Dubai-based market research and customer experience company founded in 2012. The company provides mystery shopping, customer satisfaction surveys and related research services across the United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

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2.9

Average

TrustScore 3 out of 5

4 reviews

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1-star

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2.9

All reviews

(4)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad experience, Payment Pending

Very bad experience working with Undercover, especially with Abdirahim. I would not recommend working with them. They get the work done but fail to make payments on time. They neither answer calls nor respond to messages. Even when they do reply, they keep making false promises, saying the payment will be made today or tomorrow.

We have been facing this same issue with them for the past 3–4 months, and the payment is still unresolved. Based on our experience, I would advise others to be cautious before working with them.

Abdirahim No.1 Scammer, Undercover Scammer.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

UNDERCOVER IS A SCAM

I HAVE DONE CALLS AND VISIT MYSTERY SHOPPING/AUDITS TO AL BAHAR (CATERPILLAR) FOR UNDERCOVER CONSULTANCY AGENCY.
AFTER SEVERAL MONTHS, NO PAYMENT HAS BEEN GIVEN FOR MY SERVICE.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Payment Pending for Completed Mystery Shopping Assignments

I completed Al Bahar mystery shopping call audit assignments with Undercover Mystery Shopping Consultancy. The agreed payment terms were confirmed by their team, including the rate and payment timeline.

The payment has been pending for several months. I contacted the company multiple times by email and received one response saying the matter would be checked, but I have not received any payment update or resolution.
I hope the company improves communication and payment follow-up with shoppers

27 March 2026
Unprompted review

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