Underarmour Reviews 

Ordered a shirt for collection, they didn’t tell me it was ready to collect until the collection point had already returned to sender, then customer support never responded to any of my contact at all

Under Armour advertise collection points that their delivery company have no relationship with. The package is then refused and that is where the fun starts as you are sent on a wild goose chase by their ‘Customer Service’ who provide as little service as possible. Was told I would receive an email from HQ but still nothing after 3 weeks. In the meantime I received an automated message from UA saying my package could not be delivered and I would receive a refund only to then be told by UPS the package had been delivered to a different collection point (4th attempt). Giving 2 stars as product is ok and with sales and discount codes you can get a bargain but god forbid if anything goes wrong and you have to contact their customer service, shambolic.

I love underarmour stuff but the service is absolutely shocking. I ordered something online that never got delivered. To actually get in touch with someone is impossible. I sent them a message and no reply. Thankfully I paid with PayPal so im just getting this resolved that way. I would think twice in a future.

Poor returns options.

Be very wary of the returns process. Under Armour states on their UK site you can take the parcel to UPS, Post Office etc.
They infact supply you with a Fed Ex label which has very few drop off points. Be prepared to be frustrated and travel here there and everywhere to make a return.

Ordered on 8th December with plenty of time for a Christmas gift. On 12th tracking showed at depot not connected. On 18th the same. Contacted live chat and asked for a refund. Told they can’t as it’s out for shipping. I pointed out it’s clearly lost. Told it would be passed to the ‘relevant department’ department but no contact. Emailed them on 4th January no response. The fact they don’t even respond to mine and numerous other reviews demonstrates their utter contempt for customers. Will do a charge back through my bank.

Still awaiting my refund for a parcel not received. Was told customer service would contact me, two months later and can’t reach them and still no contact from them. Worse service I’ve ever experienced.

Wish there was a - stars option! And wish I’d read the reviews on here before ordering. Absolutely appalling customer service!!! Received my order on December 14th for 2 items and 1 item a was missing. Contacted Under Armour straight away on the ‘chat’ which is the most pointless feature! Was told someone would be in contact as they can’t do anything on the chat. Still hadn’t heard anything a week later so contacted again, it was a Christmas gift so needed the item! Nothing…
Since then have contacted them on chat multiple times, sent multiple messages and not heard a single thing and it’s a month later now. The excuse of ‘we are in a busy period’ - disgusted with the customer service, avoid at all costs, take your money and do not receive your products!!

Like all other reviews.... AVOID. No UK based customer service, no reply to emails and live chat is useless.

If you have any issues with a product (my shoes started to fall apart in a matter of weeks) you're stuffed.

Absolutely dreadful customer service avoid avoid avoid. My parcel went missing on 20th November, was told it was at pick up point abs scanning error not there, went back to live chat, told at depot not there, beck to live chat…. It’s definitely at pick up point went beck not there, asked live chat to escalate as under armour didn’t respond to my emails said they are very busy I eventually got a refund done two months later…. No apologies or nothing and disappointed son as not getting Christmas presents he wanted as paid £168 for goods and no way was I reordering! ABSOLUTELY Disgusting

Purchased a pair of UA Charged Speed Swift and they look nothing like they are described on any sites. Why are UA advertising A.I products and when they are received they look cheap and substandard???

Awful customer service, no reply to emails, socials, calls, the chat service doesn’t work just crashes after being in a queue for ten mins. I won’t order anything from them again or buy any of their products. Avoid.

Absolute shocking customer service. They have had my return since 15/12 and still no refund. The customer service phone number is in the Netherlands and only open 3 hours a day. Chat is embarrassing just keep blaming the delay on the time of year. I will never buy anything else from these total cowboys
Would give a minus score if I could. Here we are 01/02/24 and still not refund. This company are a rip off

No option for -5 stars.The worst company I have ever dealt with I’ve dealt with some exceedingly poor companies. The email service you rarely get a reply back, the chat Service is absolutely appalling as the staff just either end the chat mid chat or fail to answer the questions you’re asking absolutely pull your hair out annoying worse company to deal with. Chasing a refund and would never ever buy anything from this company again.

If you expect any level of customer service do not buy from these cowboys. Order placed 13th December, tracking stopped updating 15th December, full order charged & have been chasing since for a refund. Contacted them 4 times now, no response back to my "case raised", still think they can use the excuse of a backlog due to the busy festive period & somehow it's become my issue that their courier lost their products. Its unbelievable how little they care about charging for an order that they have not delivered.

Reading the reviews on here is enough to scare anyone which is what I did after placing an order of 2 pairs of trainers but to be honest I think it’s the fact happy customers haven’t bothered. Dispatch was slower then expected but it has been new year (paid 30th December, didn’t despatch til 4th but arrived on the 5th) I didn’t have any problems.

Paid for trainers 12/12, collection shop didn't take delivery for some reason so sent back to warehouse, received message from under armour stating refund in two weeks. Nearly 4 weeks no refund, emails sent, online chat, no response! Where is my refund? Scammers!

UPDATE: RECEIVED A REFUND 25 DAYS LATER, WILL NEVER BUY AN UNDER ARMOUR PRODUCT AGAIN OUT OF PRINCIPLE!

Wow wish id read on here before purchasing. Like everyone else I've sent back an item and hadb no reply no refund UNPROFESSIONAL will never buy of these again.

STAY AWAY THEY WONT REFUND YOU. I ordered a few T shirt’s on the 22/11/2023 but had to cancel as I thought there would be an issue with the size. To this day I haven’t even received an email about a refund being issued after chasing multiple times. I spent £60 and I’m very disappointed with the service from such a big company. They have taken over a month and I have still not received any communication regarding my refund.

Ordered a gym bag as a Christmas present and the website said “order before midnight for Christmas delivery” so it was around 2 o’clock on Wednesday that I placed the order. I noticed on Friday evening that I hadn’t received a despatch email yet so I used the online chat to try and find out what was going on. The first two chats got cut off after the order number was given and 30 mins later on my 3rd attempt I got told that it hadn’t been dispatched yet so I wouldn’t get one. When I asked about the Christmas delivery they simple said you need to allow us 3-5 working days and then that chat was cut off after I was told it still could arrive today which was another lie.
It’s now later Saturday afternoon and still no email. This company has lied to get money in and the customer service is appalling so god knows how badly the warehouse is run if it’s still not been dispatched after nearly three and a half days. When ordering with adidas it’s nearly next day delivery as standard. Choose any other sportswear company than under armour and you’ll be better off.

Tried to contact customer service regarding a manufacturer issue of a top. The agent was not interested and referred me to the shop I purchased from even though I stated it was a manufacturing problem I wanted to discuss.