Underarmour Reviews 

Order UKIE-01810665

Item missing from my order, communication via customer service is shocking, would not order from them again wish I had read up on here first and it seems to be every order.

Absolutely shocking customer service. Contacted them 2 weeks ago with no response. Needed a new return label. Soon I will run out of return time window...

The worst customer service I’ve ever experienced. 2 months, numerous phone calls, 7 emails, 3 online chats, just to get a refund for a return. Everyone I dealt with was particularly unpleasant and unhelpful.

I ordered a mens shirt for a Christmas present.They took my money very efficiently.Still waiting for my order to arrive.Contacted them 3 times asking for refund.Still waiting.

PLEASE PLEASE AVOID THIS COMPANY
I have been back and fore for a refund and now they are saying I have already been refunded I did send two parcels back but only been refunded for the one parcel which I bought on my credit card but not the one I bought on my PayPal which is a completely different parcel but they are say I have and when i going on they chat page they blocked me it is a scam.

Can't get a refund. Just chatted with Lenny. Very rude!!! Owe me nearly £50. Won't bother again.

I ordered 3 items:
1 x UA Storm Windstrike sweater
1 x UA woven shorts
1 x UA perimeter shorts.

Good delivered in a reasonable time but no perimeter shorts.

1st attempt to contact customer services, to be told that were open but no reponse

2nd attempt via online chat. Reported the problem, sent pictures etc. "We are sorry about that. We will forward to the relevant department & they will contact you.

Returned the windstrike - did not like the material used. Got a refund - which is great.

I have heard nothing since then. Starting a chat with customer services results in "it is with the relevant department. We can not help. They are very busy and will contact you". Then silence .

Not good. I generally like UA clothes but this type of response is really bad.

Speaking to my credit card provider now.

Returned two items, in the same parcel, in early January. They only refunded one item. I have been on live chat twice (less than helpful), been promised emails that have never arrived, and I have logged a complaint. Still, 6 weeks later, they still have not refunded the second item, nor responded to me about it at all.
I tried to raise a dispute with my bank, but as I need proof of what Under Armour have said about the refund, and they have so far said nothing, my bank also will not do the refund (apparently the email confirming my original return / refund request is not enough).
Avoid unless you 100% know you are not going to need to make a return or need customer service.

Ordered a jacket to be delivered 06/02. On 07/02 the delivery company said they have lost the jacket. I sent a email to underarmour 07/02 and 11 days later I've still not been responded to or received a refund. I contacted the webchat to be advised they are a informative service only.

Order number : UKIE-01784827

Absolute joke. Item not delivered, chasing refund for over two months. Please avoid.

Awaiting for refund 10 weeks already. Awful customer service.

If I could give 0 stars I would.
Bought a pair of base layer leggings. Wore skiing 1 day when I took them off had a ring of very deep blisters all around both ankles. Couldn’t even get the boots on after that and was painful to walk never mind ski. Money wasted on lift pass and ski hire and ski touring. Contacted Underarmour and sent photos, 8 days later had to call and no contact from them. I asked them what they were going to do about it and they said they had no proof that the blisters were caused by the leggings only the photos I sent and that wasn’t proof. Offered a replacement or refund, are you serious why would I want another pair??
Going to send email for return. Shocking from such a big company.

The worst customer service I have ever contacted. Bought lovely fleece for my partner and after he wore it once, we noticed hanging stitches and scuff. I have contacted them and sent many photos, however, nearly two months after (!!!) lady called Solena sent me an email saying they will get back to me as soon as possible. As you can guess, they never contacted me after. DO NOT BUY FROM THEM, AVOID THEM AT ANY COST.

Advertise free returns - it’s a lie!
I used the fedex label that came in my order to return items and went to the nearest FedEx drop off point to me only to be told I had to pay £10 for the return! Underarmour claim free returns but it’s dishonest and not true. I raised a complaint with customer service (ticket 04751556) and have just been ignored. Avoid this company!

0 Stars, product became defective and fell completely apart within the warranty period. Submitted a case for a return and refund over 2 months ago and still haven’t been contacted by the relevant department. Customer service keep giving me the same spiel that there’s nothing that can be done to speed up the process.

This company as the porrest customer service ever!

DO NOT ORDER FROM THEIR WEBSITE, if you have to return you will have to drive miles and miles to the nearest UPS depot drop-off or pay £6.25 for UPS to collect from your home address!!!!

UNDER-ARMOUR, i will NEVER ORDER OR BUY FROM YOUR COMPANY, YOU ARE LIARS with extremely BAD customer service!!!!!!

I have never written a review previously but felt compelled to warn people of what it is like dealing with Underarmour. Please for your own wellbeing do not buy from this company. Mistakes happen but when you can not get contact for 2 weeks to sort issues it just goes to show the value they place on the customer.
Stay away - I only awarded 1 star as 0 wasn't an option

I contacted under armour about a faulty product. Only the web chat works, the phones and emails go unanswered. It has been 4 weeks and I still have not had a reply to my emails or talked to anyone about my problem

Returned an order, the package reached the warehouse according to the tracking, but received no refund. Emails to customer support, opening cases, and multiple chats with customer agents during the last month - nothing helped.

DO NOT BUY FROM THIS COMPANY. I bought my son an Under Armour baseball cap that looked really smart. A few weeks later I came downstairs to my 4 year old son crying with a massive scratch across his forehead, saying that his hat had scratched him. On inspection of the cap the inside seam where the hat had been stitched together was really rough to the point of being sharp. It was this that had scratched across my son’s head causing him to bleed. I tried in vain to speak to someone at Under Armour about this but the chatbot (live chat) is useless, the telephone number never answers and just cuts you off and the email option is just ignored! I am absolutely astonished that a company like Under Armour has customer service so shockingly bad, this is probably the worst I have ever come across so well done for that Under Armour. I will never buy from this company again.