Uncover Creations Reviews 

Customer service was absolutely outstanding. I accidentally made a mistake with my order, but the team fixed it straight away — and I was very particular about the size and softness. Their communication, speed, and attention to detail were genuinely impressive.

The product itself is beautifully made and feels fantastic. It’s by far the best plug I’ve purchased, both in quality and comfort. The company guided me through the options and made sure I was choosing exactly what I needed.

An easy 11 out of 10 experience — both the product and the team exceeded expectations.

I love how helpful and mindful the customer service is. Not only I got a nice freebie, I got in it my favourite colour too because I asked. 10/10 experience

Wonderful experience!

I reached out with questions before ordering, and Melissa was so kind and helpful. She answered me quickly and was so genuine in wanting to give me a good experience. It was an absolute pleasure to speak with her.

My order arrived quickly, and the items are all excellent quality.

I can't recommend this shop enough, I will definitely be back.

Been looking for a comfortable plug for long-term use, having tried a number. This is the best of the lot I've got. Bought medium/medium firmness/Surprise Me Basic colour.
After a bit of a warm up with the lovely 'Mystery Gift' that came with the plug, the Bean went in easily, was immediately comfortable and I've worn it longer....by hours...than any other plug I've tried.
A real winner and a great colour.

The toys are gorgeous and clearly made with love, the pricing is reasonable especially for custom toys, and shipping is quick seeing as it’s a smaller business. I’d recommend these toys to anyone honestly.

Came on time as expected. Lived up to everything I hoped it'd be

Amazing products and amazing people.

Responds fast to emails, very transparent in the process of making the product. Easy process overall; very amazing product.

I made a mistake with the Shop app Uncover uses to power their transactions and tracking which ended up causing my address to not be filled out completely. This caused a lot of problems with Royal Mail keeping it within their system and not sending it back to Uncover until like two weeks into the process.

Despite this all, even when I grew a little impatient with the situation, Jade (the owner) and Uncover as a whole, were incredibly helpful in providing me with all the information they could. Ultimately when they received it back, it was sent back to me immediately and it arrived really quickly.

Aside from the customer service, which was amazing, their products are of the same quality. As a semi-beginner, especially in the fantasy section, their toys have been amazing to use and I've already ordered more. The customization options are incredible and the information about each option is easily found on their site with actual helpful insights.

If you're looking for fantasy style sex toys, absolutely consider Uncover Creations.

From customer service to quality and of product, they deliver.

Amazing customer service, even when I had to change my address and added thing to my order.

The product is spectacular. I really enjoyed it and loved the surprise gift! Highly recommended.

I had to wait 2 months for my items to get here. They have send me countless emails that they are overwhelmed and hired more people to keep up with their orders and their site and email keeps you up to date regarding the order. However when my items finally arrived I saw that there was an item missing. Please note that I had to pay extra taxes on this item to get it from the UK to inside the EU as well as a handling fee. I felt very scammed at first since the items that did arrive were missing a feature

Update: They contacted me the very next day saying they were sorry and offered to send the missing item without any extra charges.
I do not know a lot of business that replied to me so quickly after something was wrong. Jade explained that everything in the order is hand picked and it was a genuine human error. I was very pleased with the customer support and how quickly the mistake was resolved (less than 24h)

Over all great experience

Quality of the toy was excellent and communication between me and the team was too. I really appreciated how open and transparent they were about the delays. Overall, it was a really great experience and I will be buying from them again.

very expensive and not that good

also the website is not accessible and kinda badly coded

but you can definitely trust them as a shop

EDIT : With such a bad faith answer, I feel compelled to edit :
- I'm visually impaired
- I bought a thing and some of it was missing, only thing customer service could offer was a first bitchy answer and a second agreable one, with a 20£ coupon I won't use because it barely covers the overprice (but that's fair game)
- the taxes, parcel fees and conversion rate makes it unclear all the way through
- now frack off with your whiny "internet is harsh boo-hoo"

Jade is amazing! I bugged them a few times and received messages back almost instantly. The communication was amazing! My items were more than I imagined!! Will definitely purchase from them again.

My experience with them was fantastic! It was my first time buying a toy, so I left a note requesting a surprise color and mentioned that I didn't want anything too bright, as I didn’t want to scare my husband at first glance. They really paid attention to my notes and chose a stunning purple color that I absolutely love. To my surprise, they also included an extra toy! The quality of the toys is outstanding. I will definitely be purchasing from them again!

My first experience with anything like these and the Tentacle Grinder II in super soft was perfect. Y’all just add it to the cart.
Treat yo self

Great service and extremely high quality items, support on both reddit and emails were extremely useful with addressing any order issues I had such as post office deliveries and promo codes. I would recommend this company to anybody looking for high quality items of this nature.