Uncle Buck Finance LLP Reviews 1,697

Uncle buck always come in handy when I’ve needed to borrow, I always borrow the same amount that I know I can afford to pay back and I always tend to pay back early which I don’t get punished for like other lenders do!

As expected, uncle buck are nit agreeing with the financial ombudsman and dragging it out even further.
Not only do they prey on the vulnerable but can’t even admit when they’ve lent irresponsibly (as decided by the FOS).

Got me out of a tight spot with my car needing a lot of work done on the car,. Many thanks uncle buck😄

Apply for a loan after 2 previous loans and been declined 3 times since think the company is a joke ! Keep telling me try again in 30 days ! Don’t think so .... will take this to ombudsman for unaffordable previous loans

Ignoring recommendations from the FOS regarding irresponsible lending. Seems like a delay tactic. Avoid this company , As soon as there is an issue they don't reply.

complaint upheld by the financial ombudsman and offer made within line of the recommendation unfortunately two weeks have passed and still no contact let alone a refund which they agreed to. Emails have been ignored so this has brought me to leaving a bad review. Highly disappointed with the lack of communication and the fact it’s still being dragged on.

Good service from the onset with two paid up in time loans under my belt. Tried to get another- no go at all. Very disappointed. Especially as they sent me an e-mail after I had paid up my loan-saying `you could get a loan up to a £1,000' They do not value a good customer! I could understand if i been late with payments but not by even one day!I will not be borrowing from them again!

After almost 2 years I have finally got a settlement agreed after it going to the ombudsman! I’m waiting now for my refund. I will be happy to remove this review if I get my settlement quickly.

Killed my dog!!

Took a payday load from uncle buck as our family dog was at the vets and needed an emergency operation so we had a short fall. Received confirmation that the loan had been successful on Saturday and the money would be paid out in half hour increments. 3 days later and the money still hasn’t been paid out and our dog has subsequently had to be put down as he couldn’t wait any longer for the operation. Uncle buck killed our family dog.

AVOID AVOID AVOID.
Was quoted one amount for resettlement, charge £100 more then told it was a mistake and refused refund or honouring the error. Rude managers make you feel like it’s your fault for not realise the quoted amount is wrong and a ‘did you not question why it was that amount’. Awful and extortionate. Pure greed and little respect or care for customers. Now to wait for a complaints department.

Having recently lost my job, I was struggling to pay the loan. Whilst i accept i should have agreed a plan it was very difficult while keeping up with priority bills.

The sheer number of calls i received (which they say the machine caps at 6) i have had 7 today alone, along with an e mail. The manager was confident there was only 6 and refused to apologise for the situation i found myself in.

I was also told that stress and anxiety having nothing to with mental health.
I emailed them saying it was impacting my health and the manager again on the phone said id never sent this.

Think twice before taking out a loan with these. If you lose your job they will make your life hell.

Very good company to have a loan from and it's so easy to fill up the application.even the staff are very helpful if you need a help regarding the application well done

Very good company and service. Professional and efficient I recommend!

Great service, if I've paid my loan in full on time, can I use the service again? Is there a time frame from the last payment?

Service is terrible and had 9 nuisance phones call since. Totally and utterly an awful experience to try and get them to payout decided I would go without than unnecessary hassle from a company that does not trust you . Avoid at all costs.

Got the help I needed in less than 2 hours and at a fair rate would recommend to anyone who is in need of a fast short term loan.

UncleBuck are by far the worst company to deal with in terms of complaint handling. They originally rejected my complaint, then they would not agree to a repayment plan. They kept on harrassing me until finally I had to borrow money from someone just to pay them. They then kept calling me again saying I owed more money them and then realised they had made an error. My complaint was then sent to the FOS who upheld and UncleBuck rejected and now it is in a queue for the ombudsman. They are rude and unprofessional and are happy to waste people's time!

I used years ago when desperate, I was then advised to raise a case with ombersman as view was inappropriate lending. The assessors at ombersman viewed in my favour and suggested a small refund, probably less than £200 which uncle Buck still refused and now case on hold again waiting for formal ombersman. They dont care about people or the fact that that my circumstances have now drastically changed and I'm off work caring for a terminally ill parent. To them dragging this out is a game, to me £200 would be a month without sleepless nights. Why cant they man up accept a decision as people lives aren't games.

Thank you for your reply, and I apologise if my understanding was incorrect, as you can imagine the last few months have been extremely distressing as perhaps I misunderstood. I received a follow up call from the adjudicator last week who advised that their recommendation was rejected and a figure of £16 was offered, they added than as I was disappointed the case would then be escalated. I hadn't appreciated that you had asked additional questions.

Your offer to chase this is greatly appreciated.

Couldn't fault them at all. Second time I've used them and unfortunately had to pay late once but they were very understanding. Will be using again if the situation calls for it.

Great place to get a short term loan. Application was easy to fill in. Was nervous when I needed to ring them to confirm details but the guy on the phone was so nice and guided me through the process. Definitely would use this company again.