Umbro UK Reviews 4,589

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting their excellent craftsmanship and value for money. Many people also commend the efficient and fast delivery service, often receiving their orders sooner than expected. The overall service experience is frequently described as top-notch, with consumers appreciating the ease of the ordering process. However, some customers experienced issues with their orders, including cancellations due to stock errors and problems with sizing, noting that some items run significantly smaller than indicated by the sizing guide. A few other people also felt that the delivery process was occasionally problematic, citing issues with courier services and unexpected delivery times.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, fit, and value for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising speedy and prompt delivery,... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers highlight items as... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

Delivery was cancelled and item sent back to Umbro. My parcel was meant to be delivered to my local post office but somehow this couldn’t be achieved by the courier company. I’m still waiting for a... See more

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Rated 4 out of 5 stars

Ordering good and easy, products good and value for money good. Delivery not quite so good. Offered options for alternative means of delivery , ie neighbour, safe space. As soon as those details fil... See more

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Rated 4 out of 5 stars

Umbro shoe i would say is good apart from the the sole as it wears out it goes extremely on one side part the shoe is comfortable and strong perfect for running.

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Rated 5 out of 5 stars

I ordered a women’s England rugby short sleeve t-shirt and a zip up hooded wind breaker in my usually normal size 12 and both fitted perfectly and exceptional quality. I placed the order with the regu... See more

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Rated 5 out of 5 stars

Bought a YMC sweatshirt that’s already on heavy rotation. As someone who runs a Smithers of Stamford London design studio in shoreditch specialising in neon signs and retro and vintage furniture, I ca... See more

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Rated 5 out of 5 stars

Waited 30 years and finally treated myself to the infamous Maine Road drill top. Arrived when stated. Quality product. So comfortable. I've had several remarks about it whilst wearing it out. Love Umb... See more

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Rated 5 out of 5 stars

Great service and ultra quick in delivery....less than 24 hours from ordering. I was very surprised and impressed. Loved my top, other than checking it fits, I have not worn it out yet. Item was d... See more

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Rated 5 out of 5 stars

I’ve waited more than six months for the Hearts of Midlothian 150 year Anniversary shirt to become available to purchase. Having searched all the various UK football outlets without success thankfully... See more

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Rated 5 out of 5 stars

Love the rerelased gear. I've wanted that jumper ever since 1996 and thought I'd never see it again. I ordered the drill pants separate and they came in a couple of days. Seen a few negative reviews a... See more

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Rated 1 out of 5 stars

Returns and exchanges at your own expense and incredibly difficult. Their website for returns is so buggy had to email them. Sizing guide is way off, mens football shirts run extremely small so or... See more

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Rated 5 out of 5 stars

Everything I've ordered from umbro has been excellent quality and value a delivery has been v quick, nice one umbro,, Ps my orders has been rugby clothing,sports wear and bags !

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Rated 1 out of 5 stars

Cancelled order and refunded on a brand new item just released stating "Our warehouse has notified us that due to a system stock error we have been unable to complete your order." This is just a lie.... See more

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Rated 5 out of 5 stars

Not stated what item I'm reviewing. Last 2 items I bought were new order blackout sweatshirt and track top. Both really good, great price ,fast delivery , no problems.

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Rated 5 out of 5 stars

Ordered Ipswich Town tops from Umbro and they were delivered on time and well packed. Would definitely use again especially as they do the shirts for my favourite team!

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Rated 5 out of 5 stars

I took advantage of the sale offer and purchased an item I'd been keen on at half the original price. Prompt delivery and the item ordered, was better than expected.

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Rated 5 out of 5 stars

Recently bought a football shirt through Umbro and I was very impressed with the whole shopping experience from purchasing which was very good to receiving the top a few days later so overall I’m very... See more

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Rated 5 out of 5 stars

Top is great quality. 20% welcome discount made it a bargain, along with free delivery which only took 2 days. Fantastic all round

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Rated 5 out of 5 stars

I took a look at the website and spotted a pair of England Rugby 24/25 Contact Drill Pants. They were on sale and as I needed a pair I bought them in the sale. I opted for a Saturday delivery as I wou... See more

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Rated 3 out of 5 stars

Probably wouldn't have bought the England Rugby gear unless it was at these sale prices. But the items are good quality and value accordingly (Would get 4-5 stars for that). However, using Evri to del... See more

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Rated 1 out of 5 stars

"Pre" Ordered a Rangers pro home top that arrived with the F missing from the RFC crest. Contacted them, got told I was going to be sent a replacement which was subsequently cancelled with no reason w... See more

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Rated 5 out of 5 stars

I've ordered from this company and been very satisfied with the quality of the garments. Orders have also been dealt immediately and arrived on time

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Rated 5 out of 5 stars

I am thankful that in no time you did get back to me. And i am looking forward to place orders on orders from umbro where the real england sport clothing be at.

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Rated 5 out of 5 stars

Umbro make quality stylish products and that's why i have always used them. 101 years of a Great British sports manufacturer! 🇬🇧

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Rated 5 out of 5 stars

Order received within a couple of days. Order process was easy to use. Thank you. Bought item as a birthday gift and recipient really happy

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Rated 5 out of 5 stars

I love to buy in Umbro UK from the Netherlands, I always can get excellent products at the best price in the market. Thanks Umbro UK !!

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Rated 5 out of 5 stars

Very comfortable and great value. I recommend a size up from normal unless you like shirts that are figure hugging.

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Rated 1 out of 5 stars

Ordered two shirts the same size; one fit great, the other I couldn’t actually get on. I ordered the size above but still no luck. While the ill-fitting shirt was a performance fit, surely it should... See more

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Rated 1 out of 5 stars

I placed an order via a website that claimed to be an official Umbro retailer (umbro-deutschland.de). After payment, I did not receive any delivery or proper response. The website turned out to be sus... See more

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Rated 5 out of 5 stars

Great price for this football shirt.Very speedy delivery and well packaged . All round excellent and efficient service.

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Rated 5 out of 5 stars

Brilliant quality products..... Simple to order... First class service.... Umbro gear is awesome and always has been

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Rated 5 out of 5 stars

Perfect - got the Pro england jersey in 4 days , real good quality. got a similar replica in Ireland , not as good and more expensive from another supplier

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Rated 5 out of 5 stars

Top arrived within 5 day delivery notice. Great product and well put together. Will buy again

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Rated 5 out of 5 stars

I bought a pair of Core Jog Umbro shorts in Night green on the basis of a pair of joggers I've worn for years. These are extremely comfortable and look tidy

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Rated 4 out of 5 stars

Lovely jersey.the size was a little big but after 2 washes it's a good fit.i went on the sizing of my Carlisle top so sizing was different.the jersey is good quality which you would expect from umbro

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Rated 1 out of 5 stars

I ordered from the official umbro website when they had a promotion offering two Football shirts for £30, two days later after my money had been taken from my account my order was cancelled. The money... See more

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Rated 5 out of 5 stars

Brought a football shirt for a present. Nicely made and good quality material. They haven't received it yet so not sure how it washes.

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Rated 5 out of 5 stars

Fast service , quality was as expected . Made a perfect gift for a mad Liam Gallagher fan.

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Rated 5 out of 5 stars

Have used Umbro on numerous occasions and always had fast and efficient service and delivery. Products son very happy with

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Rated 5 out of 5 stars

Fast delivery and great quality england rugby gear, i hope the RFU switch back to umbro soon!

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Rated 5 out of 5 stars

Quick delivery, liked the design as i expected , awesome texture and quality layer. Content with my shoes.

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Rated 5 out of 5 stars

Easy ordering and delivery arrived on time. Product quality was great and the size was as described.

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Rated 5 out of 5 stars

Again excellent service and quality product from Umbro. I am never disappointed buying sports clothing and equipment from this great British sports company.

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Rated 1 out of 5 stars

Received an email asking to review after a few weeks from making my order. Since that time I have emailed support as I still haven’t received my order! So to ask if I’m enjoying my products is frustra... See more

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Rated 1 out of 5 stars

I’m sad to say this is such a poor experience. The shoes look great in pics etc, but when they turned up the looked and felt very cheap, and for £110, these should look and feel like it, not like a... See more

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Rated 5 out of 5 stars

Champion. Easy to use site. Top quality football top. Quick delivery ,good tracking. 5*

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Rated 1 out of 5 stars

Unbelievably poor customer service, I need ed my garment exchange for a smaller size or refunded. They said it was crumpled a smelled of detergent. Said I had washed and worn it, I absolutely didn... See more

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Rated 5 out of 5 stars

My order was handle really quickly and delivered fast. The quality of the clothing is very good and I am really pleased with my two purchases.

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Rated 5 out of 5 stars

Very good service easy to order etc quick in delivery and kept up to date on the delivery

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Rated 5 out of 5 stars

Quick delivery. Needed to exchange one of my items which was done simply and reasonably quickly.

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Very Unprofessional

Hi, I need urgent help with order 13829.
No delivery updates for a month and no response to my emails.
The DHL tracking is stuck.
Please get back to me as soon as possible.

21 January 2026
Unprompted review
Rated 4 out of 5 stars

Rugby tops

I found them prompt and the rugby shirts were great will use again

20 November 2025
Umbro UK logo

Reply from Umbro UK

Thanks for your positive review Mick. We're pleased to hear your comments and look forward to seeing you again on your next Umbro purchase.
Kind regards,
Umbro Customer Services

Rated 5 out of 5 stars

Excellent product

Excellent product. I am extremely happy with my purchase in terms of quality and value for money.

9 November 2025
Umbro UK logo

Reply from Umbro UK

We're happy to hear that you are extremely satisfied with the quality and value of your purchase. Thank you for sharing your positive experience with us!

Rated 2 out of 5 stars

Wouldn't use again cost to much to…

Wouldn't use again cost to much to return or why not free returns like other brands

3 November 2025
Umbro UK logo

Reply from Umbro UK

Thanks for taking the time to leave your review. We are sorry to hear that you were not satisfied by the returns process. We recommend leaving feedback regarding costs with the shipping company you used to return your item.
Umbro Customer Service

Rated 5 out of 5 stars

Really great

2 November 2025
Umbro UK logo

Reply from Umbro UK

Hi Mark, thanks for leaving us with a five-star review. We're glad that you've had a good experience with us.
Umbro Customer Service

Rated 5 out of 5 stars

Happy New Bear

Brilliant , very easy to navigate through to purchasing , great wee pressy for new arrival Ally

30 October 2025
Umbro UK logo

Reply from Umbro UK

Hi Kevan, we're happy to hear that you found it easy to purchase a gift for Ally. Thank you for your positive feedback; we appreciate you taking the time to share.
Umbro Customer Service

Rated 5 out of 5 stars

Purchased kids football kit and 2…

Purchased kids football kit and 2 footballs.
Fast delivery and good quality

14 December 2025
Umbro UK logo

Reply from Umbro UK

Hi Gary, we're happy to hear that you received your order quickly and that you are pleased with the quality of the football kit and footballs. Thanks for your feedback.
Umbro Customer Service

Rated 5 out of 5 stars

I love my Umbro top.

I love my Umbro top.
It’s comfy and warm. I’ll use it for my football training.

11 December 2025
Umbro UK logo

Reply from Umbro UK

Hi Greg, we're happy to hear that you find your Umbro top comfy and warm. We appreciate your feedback and hope it enhances your football training.
Umbro Customer Service

Rated 1 out of 5 stars

Did not receive my order and evri were…

Did not receive my order and evri were useless

25 October 2025
Umbro UK logo

Reply from Umbro UK

Hi, thanks for leaving your feedback. I'm sorry that you did not receive your order. If you are still waiting for an item to arrive, please get in contact with our customer service team at webmail@gldgroup.com and we will be happy to help.
Umbro Customer Service

Rated 5 out of 5 stars

Great service

Great service

9 December 2025
Umbro UK logo

Reply from Umbro UK

Thanks for taking the time to leave a five-star review. We're glad that you've had a good experience with us and we hope to see you back in future.
Umbro Customer Service

Rated 5 out of 5 stars

Excellent service and highly…

Excellent service and highly recommended. Top quality service as always. Thank you

25 May 2025
Umbro UK logo

Reply from Umbro UK

We really appreciate your kind words and are so pleased you were happy with your Umbro experience. It means a lot to us that you recommend us!
Kind regards,
Umbro Customer Service

Rated 1 out of 5 stars

Size guide way off and returns impossible

Returns and exchanges at your own expense and incredibly difficult. Their website for returns is so buggy had to email them.

Sizing guide is way off, mens football shirts run extremely small so order maybe 2 sizes larger than normal. (Sizing guide said 38-40" chest (M) , what arrived was around 34, more like an XS! Just update your sizing guide!)

17 December 2025
Unprompted review
Umbro UK logo

Reply from Umbro UK

We appreciate your feedback and time. We're sorry the return process was difficult and the sizing was inaccurate. We'll investigate the website's return issues and update the sizing guide to reflect accurate measurements.
Umbro Customer Service

Rated 5 out of 5 stars

Great e perience

Great service. Fast delivery. Fantastic product at a good price. What more would you want.

19 October 2025
Umbro UK logo

Reply from Umbro UK

We're happy to hear that you had a fantastic experience with our fast delivery and great product. We appreciate you taking the time to leave your positive feedback.
Umbro Customer Service

Rated 5 out of 5 stars

Prompt service

18 October 2025
Umbro UK logo

Reply from Umbro UK

Hi Russell thank you for the 5 star review, glad you are happy with our prompt service.
UMBRO Customer Service

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