Umbrella Micro Enterprises Reviews 95

Umbrella products are great and work very well, with step by step training. What makes them outstanding is that they provide excellent timely support by understanding the request and as anything more is needed they reply again in a timely manner to resolve the query. One dashboard for all the products helps keeping things in order. Juan was very helpful and supportive. All the team are very good like Rafi as well.

I am going through unforseen health issues and unable to actively participate. Umbrellaus Support were very understanding and we have come to an amicable arrangement on fees until I have recovered.

Client orientated approach: - putting the client first and quickly recognising the needs and ready to help to resolve the issue. Professionals are always available; who spontaneously ready and without hestitation provide options creating motivation and confidence.

I was an umbrella partner for over a year. Here’s the breakdown, Let me charge you for the right to rent scammy software that doesn’t move the needle for anyone.

I have seen a lot of options when it comes to running one’s own agency. Being an agency that’s powered by Umbrella Local is the most efficient and effective avenue, in my opinion.

I so appreciate the support and sharing of expertise in digital marketing. Special shootout to Rafael — seriously, so generous, empathetic, compassionate, incredibly knowledgeable, and simply and effectively - SUPPORTIVE.

I get the best of both worlds, having my own business and the autonomy and flexibility that comes with that, while getting world class support and solutions to offer my clients.

Much love and gratitude for the Umbrella team and for the high level solutions that they make it possible for me to offer to small business owners to reach their goals (while I reach mine).

"Your success is our success" rings true in their actions. Rafael Eri, Chief Growth Strategist & Business Consultant, in particular really took care of me during the orientation and he is still coming through for me when I run into issues. The Umbrella Team in general is constantly trying to help you win. Umbrella regularly presents innovative tools for us to add to our arsenal of offerings that we can present to our clients. That speaks well of their R&D department. The AI field is moving quickly and any agency that is not constantly innovating will quickly be overtaken. I'm happy to have a team behind me that will keep my agency at the forefront of technology.

My initial opinion of Umbrella was one is dis-belief. The company and its products seemed like a dream come true, but hard to accept because of how great they portrayed themselves. After a few months of review, I can 100% vouch for there authenticity as a one-of-a-kind, real deal modern day digital marketing company ready to help marketing agency owners get clients and grow. I literally could not be more pleased! Best leg up around! Umbrella is truly AWESOME! Keep up the good work, you're doing AWESOME!

Excellent service!!!!!!! Keep it up!!!! Kindest regards.

I have found the Umbrella support to be impeccable! From the very beginning, their team has demonstrated professionalism, responsiveness, and genuine care in every interaction.

Communication has been clear and timely, and any questions or concerns have always been addressed promptly and thoroughly. The level of support provided goes above and beyond expectations, making the entire experience smooth and reassuring.

What truly stands out is their commitment to quality service and attention to detail. It’s evident that they prioritise client satisfaction and consistently deliver at a high standard.

I would highly recommend Umbrella to everyone. A truly outstanding experience!

Great products! Excellent service!

I've been an Umbrella member for quite some time now, and looking back, joining was one of the best decisions I've made. What initially impressed me was their innovative approach to business; their concepts and methods don't just meet expectations, they completely redefine them.
What really sets Umbrella apart, though, is how deeply invested they are in their members' success. This isn't a company that simply offers a service and moves on; they are genuinely committed to seeing you thrive. Every interaction feels purposeful and tailored, and that level of dedication is increasingly rare to find.
Their customer support, Harssh, deserves a special mention. Every time I've reached out, I've been met with professionalism, warmth, and real solutions, not scripted responses or endless hold times. You feel like a priority, not just a ticket number.
Umbrella is clearly a forward-thinking organization that continues to evolve, innovate, and raise the bar. If you're on the fence about becoming a member, don't hesitate. This is a team that will genuinely invest in your growth. I couldn't recommend them more highly.

I had a problem; unit wasn't transferring calls to my phone. I told support, and they fixed the problem. Now it works! I'm very glad!

The support team goes above and beyond to get you not only answers, but the right answers to your questions and issues.

I always get the help I need and get a timely response.

Umbrella Support was quick to respond and accurate in providing what was requested.

I was needing support and instead of being given an endless stream of links and pages to read I was given the opportunity to book a short screen share which resolved the issue in minutes. It's wonderful that someone will take the time to help instead of just refer me to help documents that I can then try my best to navigate on my own. Highly appreciate the support I was given and recommend

I had high hopes when I purchased the SPO product, believing it would help my website rank for keywords and autocomplete terms. Unfortunately, my experience has been far from what was promised.

I initially learned about umbrellaus.com through unsolicited emails, which led me to book an introductory session that never occurred. My attempts to reach out received no response, which already set a concerning tone. As the emails kept coming, emphasizing that their service would outperform any competitor, I finally decided to get in touch. Though I expressed that I wasn’t interested in setting up a business that would resell SEO services and the alike, I was assured that I could utilize the product for my own needs. Trusting their response, I made the purchase and awaited the login details.

Once I gained access, I found the process of following the video instructions to be labor-intensive, and many of the videos were outdated. This led me to contact their support team, and while they were responsive, it left me feeling uncertain about the overall reliability of the product.

Setting up my account raised red flags—particularly the request to provide access to Google and Bing webmaster tools under the guise of assessing my site's rankings. The process of selecting key terms and the timeline promised seemed overly optimistic, especially with their claim that it would only take a few days.

I encountered more complications while creating a contract as the client and paid a nominal setup fee. Although they mentioned a money-back guarantee, I never received confirmation of anything as either the user or the client. When I attempted to request a refund, I was met with vague responses and an extension of the guarantee period, rather than a straightforward resolution.

Despite my efforts to navigate through their system and obtain a refund, I faced continuous delays in communication. I completed their refund request form multiple times, but I received little acknowledgement. My latest correspondence was met with a response about search quotes for the end of the month, without addressing my refund request.

To date, I’ve found no evidence that the service delivered any clicks or autocompleted results as promised. My current two-star rating is solely for the support staff's initial responsiveness and the extended guarantee they offered.

As it stands, I am still waiting for my refund. If I do not receive it soon, I will have no choice but to escalate this matter to my credit card company, as it is clear that the product did not meet the terms of the refund guarantee. Based on my experience, I cannot recommend this service.

I have been a member for years. Their products are the best in the industry and their customer service is beyond excellent!!!