Our umbrella arrived with white marks on the canopy and after contacting we were sent a new one from the brand we ordered. This arrived quickly and we were very happy. What could have been a very disa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with my umbrella. The colour and design mirror what I saw on the website. From ordering to delivery all communication has been excellent. I would recommend this product and company. Tha... See more
Very happy with the beach umbrella I ordered, and when I rang the company with an enquiry after ordering, they went out of their way to help.
The product is very colourful. A little disappointed they were out of stock of the umbrellas we purchased previously. We will give the rainbow ones a go. We were pleased the product was delivered to... See more
Company replied
Company details
Written by the company
A quality beach umbrella can make all the difference between having a fun day at the beach or getting sunburnt. Today, sun protection at the beach is essential and along with sunscreen you need a quality sunshade offering high a UPF 50 shade factor.
Contact info
91 Stanley Rd, 2565, Ingleburn, Australia
- 1800 155 233
- webmaster@shadeaustralia.com.au
- umbrellabeach.com.au
Great customer service
Very happy with the beach umbrella I ordered, and when I rang the company with an enquiry after ordering, they went out of their way to help.
9 March 2026
Awesome umbrella!
Very happy with my umbrella. The colour and design mirror what I saw on the website. From ordering to delivery all communication has been excellent.
I would recommend this product and company. Thank you.
Glenda Pontifex
Hamersley WA
24 February 2026
Umbrella problem fixed
Our umbrella arrived with white marks on the canopy and after contacting we were sent a new one from the brand we ordered. This arrived quickly and we were very happy. What could have been a very disappointing experience was positive in the end.
10 February 2026
The perfect solution
Finally the perfect solution to taming our large beach umbrella on a windy beach day.
Umbrella sandbags are awesome and do the trick. 👌
28 January 2026
This beach umbrella is really great
This beach umbrella is really great. A bit bigger than a normal umbrella and the rainbow top is pretty cool
19 December 2025
got what I was looking for unable to…
got what I was looking for unable to purchase thru usual channels so thumbs up
16 November 2025
So pleased I bought a second umbrella.
26 June 2025
Quality products at value prices…
Quality products at value prices supported by prompt service.
18 February 2025
I bought one of your chairs 8-10 years…
I bought one of your chairs 8-10 years ago and have just bought new ones now the quality is better than good the chairs are amazing well done for quality work
21 January 2025
Reply from Umbrella Beach Australia
Hi Sharna,
Thank you for your wonderful five star review!
We're ecstatic to hear that you're so happy with your new Beachkit Wearever Beach Chairs and that they've exceeded your expectations! Thank you!
Kind regards,
Alana
The umbrella is nice
The umbrella is nice, arrived on time and the transactions was trouble free
13 January 2025
Reply from Umbrella Beach Australia
Hi Lynda,
Thank you for taking the time to give us a five star review!
We're very glad to hear that you had a positive experience with our store and that you are happy with your new Shelta Newport Beach Umbrella! I hope it does a fantastic job at keeping you cool for many summers to come!
Kind regards,
Alana
Fast delivery of a lovely product
13 January 2025
Reply from Umbrella Beach Australia
Hi Diane,
Thank you for your five star review!
We're so glad that you appreciated our quick shipping for your new Shelta Donna Beach Umbrella! We always do our best to ship as soon as we can!
Kind regards,
Alana
Unfortunately umbrella was flimsy
Unfortunately umbrella was flimsy, not the best quality, looked cheap. The umbrella also had dirt marks on it. Umbrella was expensive to return so wasn’t worth it.
13 January 2025
Reply from Umbrella Beach Australia
Hi,
Thank you for taking the time to send us feedback, which we take very seriously.
A disappointing experience is definitely not what we want our customer to have when purchasing from us and we have done our best to rectify this for you. We reached out and organised shipping back to us for the umbrella and chair at our cost and then refunded your order once they arrived back. I hope this sincere commitment to your experience with us went some way to alleviating the inconvenience you felt.
Kind regards,
Alana
Delivery took longer than expected.
Delivery took longer than expected.
Umbrella is perfect 👍
9 December 2024
Reply from Umbrella Beach Australia
Hi Carol,
Thank you for your review.
We're glad to hear that your umbrella is perfect for you - the Beachkit Sunnie Umbrella is the perfect sized umbrella for a day trip to the beach! I'm sorry to hear delivery was longer than expected - unfortunately delivery times do balloon out around Christmas time!
Kind regards,
Alana
Value for Money and promp delivery.
Range available was excellent and the quality looks very good (commensurate with the price). Delivery was extremely prompt, (ordered Monday, recieved Wednesday.
16 December 2024
Reply from Umbrella Beach Australia
Hi Paul,
Thank you for your five star review based on your experience with our store!
We're ecstatic to hear that you appreciated our range and that you also appreciated how quickly you received your order - we always do our best to ship as soon as we can!
I hope your Beachkit Beachcomber Umbrella does a fantastic job for you for many years to come!
Kind regards,
Alana
Great service
Umbrella went missing in transit.However the follow up service was fabulous as they tracked it down (Shout out to Laura for her help).
25 November 2024
Reply from Umbrella Beach Australia
Hi Belinda,
Thank you for taking the time to write a review for us!
We're glad to hear that you appreciated our follow up service, though it's a shame your umbrella went missing in the first place. We do our best to make our shipments stand out (such as using tape with our logo on it instead of normal clear tape) so that at least it's easier to spot. Anyway, it's great that you finally received your Daytripper! I hope it does a wonderful job for you for many summers to come!
Kind regards,
Alana
Delivery arrived to the door within a…
Delivery arrived to the door within a few days of order.
1 December 2024
Reply from Umbrella Beach Australia
Hi Victoria,
Thank you for the five star review!
We're glad to hear that your order arrived quickly - we always do our best to ship as soon as we can!
Kind regards,
Alana
Smooth purchase
Smooth purchase, quick delivery. Happy with the product, small beach umbrella perfect for me
26 November 2024
Reply from Umbrella Beach Australia
Hi Elaine,
Thank you for the five star review based on your order with us!
We're very glad to hear that you're happy with your Shelta Donna Personal Beach Umbrella - they're the perfect size for a solo beach trip!
Kind regards,
Alana
Reply from Umbrella Beach Australia
Hi Susan,
Thank you for your five star review!
We're so glad to hear that you had a great experience with our store.
Kind regards,
Alana
Haven’t received it yet
Haven’t received it yet, been well over a week after me emailing them to let them know the problem!. How long does it take to do an internet search or make a call??
31 January 2024
Reply from Umbrella Beach Australia
Hi Greg,
Thank you for sharing your shipping experience with our store.
This type of delivery is not typical for our customers and for that we do apologise. Once we were made aware of the issue we raised an enquiry with the courier who advised us that they had contacted you - only once we received your review did we realise that this was not the case.
We have contacted you a few times to rectify this issue and we did ship out another umbrella using a different courier which has arrived and tracking has advised that it has been picked up. We also refunded half of your shipping as a gesture of good will.
I would like to apologise again for the delay you experienced in receiving your umbrella, and I hope that your replacement does a wonderful job for you for many years to come.
Kind regards,
Alana
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.