I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
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Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
Company replied
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
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Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4K reviews
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Delivery was fine. The product had some kind of a problem.
My air gun, or magazine, for my air gun (or both) were not able to fire a projectile.
29 June 2026
Reply from Umarex USA, Inc
There is a chance the magazine was not aligned properly with the backing plate. Please reach out to our service department at 479-646-4210, ext 7 M-F between 8:00 AM and 4:30 PM Central Time or email service@umarexusa.com. Thank you.
I was promised a umarex Hammer 50 cal…
I was promised a umarex Hammer 50 cal base model I got the receipt that states that it was supposed to be the hammer I was buying instead I got a 177 cal pellet pump that I didn't order. You false advertisement got me to buy something that was not the real item. I got the screenshot of the advertisement and the offer I paid for. So im not happy with your false advertising I am planning on reporting that to the better business bureau about your scam you got me for. I would not report it. If I was sent the correct item.
6 July 2026
Reply from Umarex USA, Inc
This review is concerning (subject matter) a purchase on another e-com platform. This customer's actual experience through our website was cancelled due to an issue with the address.
the service was excellent—they were…
the service was excellent—they were really attentive to my needs. I would definitely recommend it.
12 May 2026
great gun
great gun. a bit of difficulty finding a bore laser to fit tight to zero my scope but thats not on umarex.
3 rats deactivated right off the bat
6 July 2026
Reply from Umarex USA, Inc
Thank you for choosing our Origin pellet rifle. Good luck with those rats!
I realize it's an entry-level Airsoft…
I realize it's an entry-level Airsoft pistol but the accuracy is incredibly bad, and it has a unreliable feeding system
5 July 2026
I ordered the wrong magazines
I ordered the wrong magazines. I reordered the 10 ct mags; however, I'm paying a 15% restocking charge and shipping charge.
Something is wrong with this picture??
5 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
Fun Quality Pruducts!
The web site is very easy to use. That's great for us old guys! The company kept me informed on every step of my orders progress. The co2 rifle, the BB's, the oil and applicator are all of the highest quality. Now the fun...shooting this rifle is friggin amazing, especially in full auto mode. The experience is off the chart!!!
18 July 2026
Unprompted review
Reply from Umarex USA, Inc
Thank you very much for choosing Umarex. We sincerely appreciate your business and your loyalty.
Company was very easy to work with
Company was very easy to work with, with fast shipping and product was very well built!
4 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We are truly grateful for your business.
Instructions on loading BB's was…
Instructions on loading BB's was inadequate.
The set screw that goes in the bottom of the magazine is impossible to screw in.
When inquiring about help, this is the answer I got "We do not have an exact video made by us but you can find videos on YouTube."
4 July 2026
Reply from Umarex USA, Inc
In general, this and other magazines made like it require the follower to be pulled down below the loading port. On some magazines you will need to hold the follower down for the whole procedure and on other magazines you can push the follower tab over so that the follower will stay down for loading.
If you are referring to the CO2 screw as the set screw, the threads are drilled in line with the body of the magazine. Do not over tighten the screw.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
You make excellent products great…
You make excellent products great quality I'm happy to be an owner of one of your 22 caliber Gamo swarm gen 3 air rifles.
2 July 2026
Their website is very clear and…
Their website is very clear and organised, and the item I purchased is really fun to use and excellent quality.
2 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
We have tried to get the order and for…
We have tried to get the order and for some reason our info keeps changing and gets cancelled ,would appreciate a phone call with a representative to straighten out the problem.
1 July 2026
Very helpful
Very helpful, and very knowledgeable about their products. I've already killed 2 big King Mackerals and a Mahi, and pissed off a bunch of tree huggers. Great stuff!
1 July 2026
The magazines for the kcomplete are…
The magazines for the kcomplete are prone to jamming, even with UMAREX pellets. This is most unsatisfactory.
1 July 2026
Reply from Umarex USA, Inc
Auto indexing magazines like the ones used on all of our PCP airguns can jam if the user short-strokes the charging handle when advancing to the next shot. In this scenario, the pellet probe will leave the magazine allowing the next pellet to advance into place. If the charging handle is pressed forward, even slightly, it might be enough to dislodge or partially dislodge the pellet from the magazine. Always move in dilberate, full-length motions when opporating an airgun with this style of magazine.
Reply from Umarex USA, Inc
Thank you for choosing Umarex! We sincerely appreciate your business.
Able to ship to Hawaii in just 3 days
Able to ship to Hawaii in just 3 days. The merchadise is functional with no damages.
30 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our great Smith & Wesson replica!
Great little BBQ gun excellent shipping…
Great little BBQ gun excellent shipping response. Fun little blinker. I showed it to a friend and we ended shooting cans for the next couple hrs.. I'll be getting another soon for the grandkids .if they can get away from grandma and grandpa. Oh yah a couple friends around here were also going to get one too. Thx ,I can't wait for next order .probably the pellet revolver .
29 June 2026
Reply from Umarex USA, Inc
Thank you for picking up our Colt SAA! These BB guns are an absolute blast to shoot for kids of all ages. Happy shooting!
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