I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
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Review summary
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Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
Company replied
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
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Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4K reviews
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Solid customer service
22 June 2026
Don’t recommend universal speed loader
Ordered universal speed loader for my Beretta Elite II BB gun. I’m not sure how but I think it’s HARDER to load with the speed loader than without. Highly don’t recommend this speed loader. Loader button sticks and then after shaking around you get several coming out. Don’t buy.
22 June 2026
May use AI-assist with repliesRead more
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What made my experience great was that…
What made my experience great was that after one exciting WW2 Weekend event in June this year I was inspired to research replicates of WW2 weaponry and then found about Umarex. A fantastic place! I think the Umarex manufacturing company does have quite an inventory to select from. They do things very well.
19 June 2026
Reply from Umarex USA, Inc
Thank you so much for finding our Legends line of historical replicas. We have found that people from all walks of life have found joy in these airguns. Happy shooting, and thank you, again!
20-ga shotgun purchase...
Just everything worked fine out of the box. Solid. No funny stuff or monkey business. No Chinese manufacture...those Italian slugs punch through metal. Impressed...
16 June 2026
The Zelos appears and feels as though…
The Zelos appears and feels as though it's very well made. Out of the package with no adjustments I put a small red dot scope on it and at 25 yards it is very accurate. All in all I am pleased with my purchase
18 June 2026
Reply from Umarex USA, Inc
Thank you for picking up the Zelos! It is certainly worthy of a magnified optic and using out beyond 25 yards. Happy shooting!
I love the gun
I love the gun. I love the speedy delivery everything about your company’s great.
11 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting.
Gun doesn’t show at all as advertised
Gun doesn’t show at all as advertised! All over the place
17 June 2026
Reply from Umarex USA, Inc
Please clean the barrel and make sure you are shooting a pellet between 14.89 and 20.89 grains. If you have access to a chronograph, verify velocity. Chances are between the barrel being dirty from the manufacturing process, a pellet that is not ideal for the platform, or too much velocity due to the hammer spring applying too much pressure to the valve when the trigger is pulled, accuracy issues can be a problem. The hammer spring can be adjusted with a 3mm Allen wrench. Be sure to fully seat the key into the adjustment socket and turn the key counter-clockwise about 1/2 of a turn.
Note on pellet weight- Too light of a pellet (alloy or light constructed lead pellets) often shoot erratically as they will fly faster than the ideal velocity range for pellets (940-500 FPS).
Conversely, a pellet or slug that is too heavy will not stabilize, regardless of velocity and print an erratic target.
If accuracy issues persist, give our service department a call at 479-646-4210, ext 7, M-F, between 8:00 AM and 4:30 PM and discuss this with one of our techs.
Thank you!
Love the komplete
Love the komplete, shoots great. Let some family and friends shoot it, they all own one now. I wish it came with a better scope.
17 June 2026
Reply from Umarex USA, Inc
Thank you very much for sharing your Komplete with your family. We sincerely appreciate your business and advocacy. Duly noted on the optic. Thank you, again, and happy shooting!
Good source for airgun supplies
Good service. It was not a large order but it was received promptly with no issues.
16 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
You make very good products
You make very good products. Nice packaging and fast shipping.
16 June 2026
Tried contacting you guys about my…
Tried contacting you guys about my purchase needing returned it was absolutely trashed in the box parts scattered and holes in the box and I requested to return it with no response,
15 June 2026
Umarex Hammer is amazingly powerful
Umarex Hammer is an amazingly power full gun, Test fired it at a range of 30 feet at a 1 1/2 inch thick piece of plywood, left clean 1/2 inch whole, then it went through the piece of 1/2 OSB, then traveled 30 feet through 1/2 inch cider fence.
Selbstladewaffe MP is an excellent replica
Parabellum P 08 is an excellent replica, but I was disappointed that it would not fire right out of the box. I am amazingly pleased with the craftsmen ship, Quality and detail on these guns
14 May 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our airguns. Please reach out to us regarding the P.08. Our service department can be reached at 479-646-4210, ext 7 M-F, between 8:00 AM and 4:30PM Central time or by email at service@umarexusa.com.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business!
Fast shipping,Great products….Please…
Fast shipping,Great products….Please restock Googles ASAP Thanks and Best regards,Tom Casey
10 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! We are working on getting the goggles back in stock.
Great company quality item fast…
Great company quality item fast shipping packaged extremely well
12 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting!
all I have to say is horrible customer…
all I have to say is horrible customer service I will never be purchasing with you guys ever again
12 June 2026
Full auto grease gun.
Ordered the full auto grease gun.
Wow, the quality is way more than I expected. The package was $260.00 but well worth it.
The cycle rate is amazing for a co2 powered weapon. Ordering was easy, delivery was on time, packaging was exceptional.
Can't ask for more than that, this purchase was 5 stars for sure.
11 June 2026
Reply from Umarex USA, Inc
We sincerely thank you for choosing Umarex and our Legends M3 Grease Gun. Happy shooting!
The gun consistently jams after trying…
The gun consistently jams after trying multiple .22 pellets, zeroing sight was insanely difficult and gas cylinders are insanely expensive.
I purchased the rifle, opened box, installed cylinder, loaded pellet cartridge (multiple times) with three different pellets, and every time the riffle jammed. I put it in box, walked away, openned it two days after receiving pellets you sold me, installed new red dot sights, and after it jammed two more times, I put it back in box. I’ve wasted well over $250 and I have a rifle in a box!!!
Do you want it back?
12 June 2026
The new design of the mag is great
The new design of the mag is great. Works well, shipped quick! No issues here.
Thumbs up.
10 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
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