ultrasmurfs logo
Visit website

ultrasmurfs Reviews 562

•
TrustScore 4.5 out of 5

4.3

Gaming service Provider
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be excellent, highlighting the speed and efficiency of responses from the support team. People frequently praised the helpfulness and friendliness of the customer service, noting that issues were resolved quickly and effectively. Reviewers also appreciated the quality of the products, with many stating that their purchases met expectations and worked as described. However, some customers also noted initial problems with their accounts not working or receiving incorrect login credentials. A few other people also felt that response times for support could be slow, leading to delays in resolving their issues, and in some cases, felt ignored. There were also instances where customers received banned accounts or experienced issues with account recovery.

What people talk about most

Product

Customers had ambiguous experiences with product, with some expressing satisfaction, stating that everything... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising it as excellent, fast, and reliable,... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting fast and instant... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the fast, friendly, and... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some reviewers expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had some issue with an account but that wasn't a problem because i mailed them and they sended me a full working properly account, i recomend this site! +rep

Rated 4 out of 5 stars

bought a league acc had a little issue w it at the start. had to make a ticket, but everything worked out well 👍

Rated 5 out of 5 stars

🌟 Seller Review – 5/5 🌟 Just bought a CS2 account from this seller — super smooth and fast transaction. 🔐 ✅ Account details were exactly as described ✅ Delivery was instant ✅ Seller was frie... See more

Company details

  1. Gaming service Provider
  2. e-Commerce Service
  3. Hobby Store
  4. Video Game Store

Written by the company

The Ultra Gaming Marketplace 🤝Est. 2022

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

very good

very good, professional, fast and trusted keep up the good work <3

22 October 2025
Unprompted review
ultrasmurfs logo

Reply from ultrasmurfs

Thank you Ali my friend, come again 🥰

Rated 1 out of 5 stars

scammer

scammer...

6 October 2025
Unprompted review
ultrasmurfs logo

Reply from ultrasmurfs

This "customer" is actually a newly formed store called Vitharboost, based in Turkey, with a history of scamming & bad business etiquette with multiple Egyptian / Turkish companies, he threatened to scam us personally, insulted us repeatedly , leaves false reviews when he doesn't get what he wants, refuses to communicate respectfully, blackmailed us and more!

All over one banned account we sold to him ON A THIRD PARTY PLATFORM, that we offered to refund within 1 minute of the order.

I can provide evidence, this is one of the most horrible people i have ever tried to do business with.

Rated 5 out of 5 stars

Bought 2 accs

Bought 2 accs, at first both were not working but the support fixed it within a day. The accs were matched the description ( lvl 30, ranked rdy, and also had skins shards ).

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I recommend this website.

Multiple times I'm buying on their website and everything has been going good.
I find their products of good quality.
I had once a problem, and a business representative and I had an email conversation on how we could find a solution ; he has been pro and nice with me.

I recommend.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

I once got account that didnt really work password was wrong or something , but i wrote on customer service and in few day i got new account that does work . I really appreciate that because not every site has working customer service.

19 September 2025
Unprompted review
Rated 3 out of 5 stars

no payment

He always paid correctly, but this time he didn't respond to messages and it's been 2 months since I received payment for two accounts. (cashflow)

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Good support

The account wasnt working at first but with the help of the support the problem was solved in a few hours.

30 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look