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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were let down by their experience overall. Consumers frequently experience unexpected recurring monthly charges on their bank accounts after paying only a small initial fee for a simple one-off document conversion service. People note that these costly subscriptions are automatically activated without obtaining clear consent or sending any explicit notification beforehand. Some reviewers were not happy with the complicated website layout, finding it extremely difficult to locate necessary terms and proper information. Customers also struggled to discover hidden cancellation options, noting that requests for refunds were completely denied and email support offered zero assistance.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected recurring... See more

Subscription

People report negative experiences with subscriptions, noting high monthly fees following an initial payment.... See more

Price

Consumers find price to be a source of deep frustration due to unexpected subscription fees. Reviewers... See more

Website

Reviewers express deep frustration and negative feedback regarding the website, frequently describing it as... See more

Refund

Clients share profound dissatisfaction on refund experiences, reporting unexpected recurring charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more


Company details


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1.0

Bad

TrustScore 1 out of 5

469 reviews

5-star
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1-star

No history of asking for reviews

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1.0

All reviews

(469)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Can only give 1 star

Can only give 1 star - but it should be -100

Scammers - used the service for a free 7 day trial a year ago. Somewhere buried in the small print - they auto-renew a year's subscription without advising you this is going to happen. or sending any reminders that they are going to take money from your account.

Tried to unsubscribe and they make it as confusing as possible to do so, eventually managed it.

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience, didn’t know I’d signed up and they’re now charging me and they haven’t accepted my cancellation emails! Do not trust these people!

27 July 2024
Unprompted review
Rated 1 out of 5 stars

Same as everyone else… scam

Same as everyone else. Absolute scam and got charged unexpectedly and had to figure out how to cancel a subscription I didn’t know I had.

As mentioned in other reviews, they don’t provide a way to log in on mobile so you can cancel. There is a way around this though as the page does exist. Just visit their website and then add /account to the end of their web address. You can then get to your account to cancel it on mobile.

16 July 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

Wjhy would you scam people like this, Now I have to go change my card because this lot dont even have an "opt out tab". These are bonafide thives. AVOID

13 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS! Do not give them any details of your DEBIT CARD

I give them 1 star because I don't think I can give them none. I entered their site in looks for an online PDF converter. Once I added the document , the site said it would send me the file converted if I paid 1 week trial period cost 1.99 USD. After I did that , they still did not send the file via e-mail and not only that but the file was not converted at all. It remained stuck at 40% and couldn't be downloaded. After I made the payment of 1.99 USD I received an e-mail with that payment. There was no mention at ALL of the fact that they started the subscricption and that they will charge me with 34.99 USD every month. Today my CARD was charged with 34.99 (their service is no good to use) and I reached out to their support to reject the payment, and they replied back that they will not reject it and now the payment appears completed. I will now initiate a process wit my credit card company to recover the amount as it was obtained fraudulent by them.

20 May 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam

Same situation as everyone else, complete scam, 1 document cost me £100 (3 months until I realised the money had been taken). Ultra Pdf not interested, wouldn't evidence where I was made aware of need to cancel subscription when I signed up, a disgrace and unbelievably doesn't seem to be treated like a crime despite the clear numbers of people who have clearly been ripped off.

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Awful scam

Awful scam. I paid for a single use then suddenly my bank blocks my card because they tried to charge me nearly £30 every month. Luckily my subscription was cancelled as soon as my bank refused the charge. Stay away from this website

5 April 2024
Unprompted review
Rated 1 out of 5 stars

A 10000% scam

I am not subscribed and keep getting charges and I can’t find it amongst my subscriptions anywhere nor how to cancel.

7 April 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!!!!!!

Wish I had read the reviews sooner!!!
Same as everyone else, wanted to change a doc and didnt notice the small print!!
Have cancelled on website and will call bank to block this week!!
SCAMMERS!!!! UNDERHAND BUSINESS!!!! DO NOT USE!!!!! COST ME 419 Euros!!!!! Will raise with Credit Card company, but the small print is there!!!

31 March 2024
Unprompted review
Rated 1 out of 5 stars

Total scam!

Total scam!
I pay £1,90 one time and after that for four months they are taking money from my account.
This is ridiculous!
Shame on them this company and their scam company!

19 January 2024
Unprompted review
Rated 1 out of 5 stars

I would give them no stars as they are…

I would give them no stars as they are a scam AND IF YOU DON'T PAY ME BACK I WILL SUE YOU!
I paid Euro 1.99 to edit a PDF file on June 2023 and then found Euro 29.90 taken from my account on a credit card I never use! For the last 10 months! They have been stolen from me the whole time, for a total amount of 299 Euro, which I WANT BACK ASAP! IS IT CLEAR???? I never authorized anything, YOU THIEVES! Organizations like this need to be taken down.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

AN ORGANISATION NOT TO BE TRUSTED

I would give them no stars as they are a scam. I paid £1.99 to edit a PDF file and then found £29.90 taken from my account a few days later. My bank has refunded the £29.90 and put a block on the account. Organisations like this need to be taken down

19 February 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam - they will rob you, definately a lesson learned for me, do not give them your card details, yes they take the £1 to convert your document and then shortly afterwards they take £29.99 and will continue to do so unless you cancel on their website in the account settings.

1 March 2024
Unprompted review

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