I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... See more
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I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39 None of these are authorised and there is no trace of a subscription on my phone to even cancel Total scam or... See more
Company replied
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... See more
Company replied
Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful. I purchased their subsc... See more
Company replied
Company details
About Ultiself
Written by the company
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Contact info
United States
- vipsupport@ultiself.com
- ultiself.com
2.8
Average
966 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One week subscription, charged automatically 87usd afterwards - SOLVED
I took only one week subscription.
After the week had passed, ultiself charged me automatically 87 USD!
I contacted them via email, let's see if they react and reimburse me.
Be very careful with the app!
---
Update: I got very fast feedback and the problem will be solved.
Changed from one star to four
3 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would raise concern, especially if you were not expecting an additional charge after your one-week subscription. We take billing questions seriously and appreciate you reaching out to us. If you have already contacted our support team, thank you for your patience while we review your case. If you need any further assistance, please feel free to contact me directly at rebecca@ultiself.com. My team and I will make sure your case is carefully reviewed and that you receive a clear response as soon as possible.
Micheal was very helpful
Micheal was very helpful, professional and efficient .
Thank you
29 May 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We're delighted to hear that Michael was able to help you with professionalism, efficiency, and care. We'll be sure to share your feedback with him, as recognition like this means a lot to our team. We truly appreciate your support!
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would be deeply concerning, especially if you noticed charges you did not expect and have not yet received a response to your emails. We take reports like this seriously and would like the opportunity to investigate your case thoroughly. Please contact me directly at rebecca@ultiself.com with the email address associated with your account and any details about the charges. I’ll personally make sure your case is reviewed as a priority and that you receive a response as soon as possible.
Reply from Ultiself
Thank you for your great review! We're so glad to hear that Ultiself helps you stay focused and build routines that keep you moving toward your goals. Supporting consistency and making it easier to create positive daily habits is exactly what we aim for. We truly appreciate your support and are happy to be part of your journey.
When I downloaded the app
When I downloaded the app. I made a mistake so I paid 3 times the big price. I wrote on supportultiself and told them I want to canceled my subscription. Few minutes later I had a replied from Michael some one from ultimate team. Michael made a research and found the probleme. Since that time I got a no more charge VIP life time access to ultiself. Thank you Michael.
28 June 2026
Unprompted review
Reply from Ultiself
Thank you so much for sharing your experience! We're delighted to hear that Michael was able to quickly investigate the issue and help resolve it for you. Providing prompt, thoughtful support is something we care deeply about, and it's wonderful to know you were happy with the outcome. We'll be sure to pass your kind words along to Michael. Thank you for your trust and for being part of the Ultiself community!
Helpful but some issues
Overall the app is going to be helpful but the self hypnosis and meditation tracks keep stopping part way through which is very annoying!
1 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your balanced feedback. I'm glad to hear you're finding the app helpful overall, but I can see why the meditation and self-hypnosis tracks stopping midway would be disappointing. We'd like to look into this and help resolve it. Please contact us at rebecca@ultiself.com with your device model and app version, and our team will investigate the issue and do our best to help as quickly as possible.
Excellent layout of app
Excellent layout of app. Provides right balance of functionality and flexibility.
29 June 2026
Unprompted review
Reply from Ultiself
Thank you for your kind feedback! We're delighted to hear that you enjoy the app's layout and that it strikes the right balance between functionality and flexibility. Creating an experience that's both powerful and easy to use is something our team works hard to achieve. We truly appreciate your support and are glad Ultiself is working well for you.
Due to financial difficulties I…
Due to financial difficulties I requested a refund!
Emma contacted me immediately, reviewed my situation, and arranged for a full refund!
Emma was professional, empathetic and supportive during my ongoing process!
19 June 2026
Unprompted review
Reply from Ultiself
Thank you for sharing your experience. We're so pleased to hear that Emma was able to assist you quickly and with care during a difficult time. We'll be sure to pass along your kind words to her. Providing professional, empathetic, and supportive service is something we strive for every day. We truly appreciate your feedback and wish you all the best moving forward.
These guys are a bunch of scammers
These guys are a bunch of scammed. They will badger you with a deal eventually reducing offer to $5 then hey presto they've taken $50, do not be taken in . SCAMMERS
20 June 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for taking the time to share your feedback. We’ve already been in touch with you directly and have worked through your request together. If you have any further questions or need any additional assistance in the future, please don’t hesitate to contact us at rebecca@ultiself.com. We're always happy to help.
Unauthorized Charges
Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful.
I purchased their subscription for $9.92 USD which seemed like a fair price for the product they offered.
When I checked my bank account that charge was there but one minute after this I was also charged $8.92 and $57 at the same time. As someone who purchased the app in an effort to better themselves and use their self help tools this unauthorized deduction was not only incredibly distressing but has a massive financial impact due to my situation.
28 June 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would be deeply concerning, especially when you were expecting a single purchase and noticed additional charges immediately afterward. We take billing concerns like this very seriously and understand the impact they can have. Please contact me directly at rebecca@ultiself.com with the email associated with your account and the details of the transactions. My team and I will review your case carefully and provide you with a clear response as quickly as possible.
I did not want to subscribe you charged…
I did not want to subscribe you charged me third i want to cancell et be refunded.
5 June 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned if you were charged for a subscription you did not intend to purchase. We take situations like this seriously and would like to review your account and billing history. Please email me directly at rebecca@ultiself.com with the email associated with your account and any details about the charges. My team and I will investigate your case carefully and provide you with a clear response as quickly as possible.
Top Customer Service
They were quick to help me and i couldn’t have asked for more. I erroneously made multiple payments and they refunded the amount straight away. Thank! Top customer service!
24 June 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words! We're delighted to hear that our team was able to help quickly and resolve the issue with your duplicate payments. Providing prompt, caring support is something we truly value, so it's wonderful to know you had such a positive experience. We really appreciate your feedback and your support!
Ultiself
Ultiself
Now, when it's such a hard time to live through, people are missing an optimal routine, and this app could really help. People can feel that they are in good hands, that’s what the app said. At the beginning, there is a test, so the app will truly know how to help. I keep testing my 30-day program and I am very excited.
22 June 2026
Unprompted review
Reply from Ultiself
Thank you for sharing your experience! We're so glad to hear that Ultiself is helping you build a routine during a challenging time. It's wonderful to know that the personalized plan has made a positive first impression and that you're excited to continue your 30-day journey. We hope the program continues to support you every step of the way. Thank you for being part of the Ultiself community!
I love this app
I love this app. Been using it pretty consistently. One of the best I've tried.
Ran into some problems lately but we're solved in a matter of days thank to their fast customer service (Nick).
23 June 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We're thrilled to hear that Ultiself has become one of the best apps you've tried and that you've been using it consistently. It's also wonderful to know that the issue you encountered was resolved quickly. We'll be sure to pass your thanks along to Nick. We truly appreciate your support and are glad to have you as part of the Ultiself community.
I was tempted by a plan to help me curb…
I was tempted by a plan to help me curb my alcohol problems but one I got my plan it was all about buying add ons and when I wake up etc. Not impressed
20 June 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this left you disappointed, especially when you were looking for support specifically related to reducing alcohol consumption. We appreciate you sharing your experience and expectations. Feedback like this helps us better understand where we can improve. If you'd be willing to share more details about what you were hoping to find, please reach out to us at rebecca@ultiself.com. We'd be happy to listen and learn more from your experience.
I just downloaded it today
I just downloaded it today, but so far I love it!
18 June 2026
Unprompted review
Reply from Ultiself
Thank you for your review! We're so happy to hear you're loving Ultiself so far. First impressions matter, and it's wonderful to know your experience has been positive from day one. We hope the app continues to support and inspire you as you build routines and work toward your goals. Welcome to the Ultiself community! 😊
Terrible app which freezes my phone…
Terrible app which freezes my phone when I try to access the material. The initial sign-up offer is misleading and they make it very difficult to cancel. I was just charged again after sending two emails to cancel!
Update: nearly a month later, and despite several emails I still have not received the promised refund.
18 June 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this experience could leave a negative impression, especially if the app was not functioning properly on your device and you believed your subscription should have already been cancelled. We take both technical and billing concerns seriously and would like to review your case in detail. Please contact me directly at rebecca@ultiself.com with the email associated with your account, and I’ll make sure our team investigates the issue promptly and provides you with personal assistance.
Consistent and easy to personalize
Only complaint is the continuous updates but they are simple to manage.
17 June 2026
Unprompted review
Reply from Ultiself
Thank you for your feedback! We're glad to hear that you're finding Ultiself consistent and easy to personalize to your needs. We also appreciate your note about the updates. While we continuously improve the app to add features and enhance the experience, we understand that frequent updates can sometimes be inconvenient. Thanks for your patience and support - it helps us keep making Ultiself better.
Life changing app
Life changing app. It is the best ever app i found for get yourself fit, healthy and motivated.
17 June 2026
Unprompted review
Reply from Ultiself
Thank you for the amazing feedback! We're thrilled to hear that Ultiself has had such a positive impact on your life. Helping people build healthier habits, stay motivated, and reach their goals is exactly why we created the app. It means a lot to know you're finding real value in it. Thank you for your support and for being part of the Ultiself community!
Downloaded the app and i authorised a…
Downloaded the app and i authorised a one time payment of £7 to see what the app was about and see if i wanted to use it. Cancelled the subscription straight away to make sure i was not getting charges! Low and behold they have been charging me every month for 6 months, sometimes twice a month! I have checked my subscriptions in my phone and in the app and there is nothing there to cancel so obviously these transactions are fraudulent! I have passed this onto the fraud team at my bank, £300 has been stolen by them!! AVOID THIS APP AT ALL COSTS!! ITS A SCAM!! SCAN, SCAM, SCAM, SCAM, SCAM, SCAM!!!
15 June 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this situation would be extremely concerning, especially if you believed your subscription had been cancelled and later noticed additional charges. We take billing concerns very seriously and would like the opportunity to review your account and transaction history in detail. Please contact me directly at rebecca@ultiself.com with the email associated with your account and any relevant billing information. My team and I will investigate your case carefully and provide a clear response as quickly as possible.
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