ULTATEL Reviews 14

Their sales people lie about who they are and what they offer. They are also somehow offended by hearing a no.

Flexibility is key in our dynamics business environment, and ULTATEL delivers just that. Whether we need to add new extensions or adjust call routing rules, Their platform makes it effortless to adapt to our evolving needs. The call queuing feature ensures that our customers never face long wait times, enhancing their overall experience.

Adaptability is crucial in our ever-changing business landscape, and ULTATEL provides exactly that. Their platform allows us to seamlessly add extensions or modify call routing rules, making it easy to keep up with our shifting requirements. Additionally, the call queuing feature minimizes customer wait times, significantly improving their experience.

ULTATEL's clear pricing was a refreshing change from other providers we've used. Their call recording feature is crucial for compliance, ensuring all communications are securely archived.

Functionality is very important to us, and theirs surpasses any other phone system we've used. The ability to seamlessly integrate with our CRM software has streamlined our workflow and improved customer interactions. Their call forwarding feature ensures that no call goes unanswered, even during peak hours.

Their customer support team deserves all the praise. They are patient, knowledgeable, and always ready to assist, making the transition to their platform seamless. The call analytics feature has provided valuable insights into our call volume and customer trends, allowing us to make data-driven decisions.

The feature of call analytics has provided invaluable insights into our patterns and call volume. It helped us make data-driven decisions to improve our business operations.

The ROI we've experienced with ULTATEL has been outstanding. Not only have we saved money on our phone bills, but the added efficiency from features like call forwarding has been invaluable.

Their cloud phone system in incredibly flexible. Whatever we need to add new extensions or adjust call routing rules, it;s easy to do so. Plus, their pricing is competitive.

Their IVR system has streamlined our call routing process. The ability to customize greetings an menus has improved our customer experience. A game-changer for sure!

The ROI we've experienced with ULTATEL has been outstanding. Not only have we saved money on our phone bills, but the added efficiency from features like call forwarding has been invaluable.

We've seen a significant increase in productivity since switching from another platform to Ulatel. Their call queuing feature ensures our customers never face long wait times. Highly recommended!

Their sales practices are immortal and unethical. I wouldn't even consider doing business with them. One of their "business development" people cold called me. He pretended like one of our Company Presidents specifically asked him to call me. When confronted with his lie, he got belligerent, rude and unprofessional.

I would say that ULTATEL has helped my team do so much in a way that brought us more sales in months. Before deciding to use VoIP, my parents bakery handled customer calls using a traditional telephone. This was great until we decided to expand. I learned from a colleague about VoIP and unified communications, where we could do everything from taking orders and reservations from customers more efficiently, to making sure that my employees are staying productive and engaged.

Also, when you check ULTATEL blog and website you have a feeling that they know what they are doing, which is extremely important since I take a lot of orders by phone.

To share an experience, one time we had some staff attendance issues, but thanks to ULTATEL, we were able to manage it since the platform let us communicate quickly and even do video calls, wherever we are. This wouldn't be possible with a traditional landline.

One of the best features ULTATEL has, and I stress this out for super busy days, is the call recording. When you get a ton of orders, it's possible to miss important details.

With the call recording feature, we just open our account on ULTATEL website and can listen to all the conversations we had with clients, to make sure we ship out orders flawlessly.

I highly recommend ULTATEL for anyone trying to step up their phone system.