UK Visa Portal Reviews 841

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, most reviewers were somewhat happy with their experience overall. Customers generally found the user experience to be positive, appreciating the smooth and well-handled process, with many noting the quick and efficient response times. People often felt guided through each stage, making the process manageable even when dealing with unfamiliar documentation. However, a significant number of people were dissatisfied with the pricing, feeling they were overcharged for services that could be obtained much cheaper directly from the government. Many reviewers also expressed concern that the website appeared to be an official government site, leading to confusion and unexpected costs.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers express dissatisfaction, stating the site is... See more

Price

Users describe negative interactions with price, consistently reporting that they were charged significantly... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the speed and efficiency, with some... See more

User experience

Customers had positive experiences with the user experience. Many found the process clear, organized, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick turnaround and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to r... See more

Company replied

Rated 4 out of 5 stars

I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer example... See more

Company replied

Rated 5 out of 5 stars

Jessie (Jherson V.) was fantastic. I really appreciate all her effort. Her service level is extremely high. Thanks a lot, J, for all your help and advice! She called me everytime I made a mistake... See more

Company replied

Rated 5 out of 5 stars

When I first started the process, I’ll admit it felt a bit overwhelming. There were quite a few steps involved, and I wasn’t entirely confident I understood everything correctly. However, what changed... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.


Contact info

3.2

Average

TrustScore 3 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy websiye to navigate

12 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi kim,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

speedy results but the $115USD was a…

speedy results but the $115USD was a bit pricy

12 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi lynks,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Total Scam

Web site is made to look similar to the UK site. It posts the cost of the ETA Visa from the Gov(Dot)UK/eta site, approx 20 Euro and somewhere on the page (conveniently not obvious), informs you they are charging you 100 Euro. They refer to that as transparent pricing. Go to the Gov(dot)UK/eta site.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Website friendly and easy to use - best ever!

Website friendly and easy to use. Some minor confusion on our part about the fees, which didn't seem to add up. We proceeded anyway, and both review and approval were fast and efficient.

We had made a mistake on the application but we received a call from a very helpful person. Problem was immediately resolved.

We've traveled a lot, and this application was the easiest ever.

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Bruce,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy to use the service

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi John,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars
UK Visa Portal logo

Reply from UK Visa Portal

Hi Stephen,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

I was very happy how fast my concerns…

I was very happy how fast my concerns were answered, it was a very easy process.

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Kelly,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Awesome and quick thank you

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Maryam,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

My parents fell for this scam and paid…

My parents fell for this scam and paid over 190€ for their ETAs that would usually cost £20 each. I will be reporting this website to the UK police fraud department and the UK National Cyber Security Centre and encourage everyone to do the same. Impersonating government websites to operate a scam is a crime carrying prosecution and hefty penalties.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very usefull tool and easy to use

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Fabio,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

quick and easy process

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Gerald,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Simple et rapide

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Marc,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

It was a very smooth and easy…

It was a very smooth and easy experience. Also prompt communication by Nicres M. who made sure we had an easy process and got our application sorted. Thank you for a wonderful, professional experience.

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Purbi,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

The uloading of the Photo was a bit…

The uloading of the Photo was a bit difficult.

12 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Annika,

Thank you so much for sharing your feedback with us! We truly appreciate you taking the time to let us know about your experience, as it helps us improve and provide even better service.

We’re grateful that you chose UK Visa Portal, and we’re committed to making sure your experience is smooth, easy, and hassle-free. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team—we’re always happy to help.

Thanks again for your time and for being a valued customer.

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

The process was fairly easy

The process was fairly easy; however, I didn’t realize I’d have to upload photos as well as passports. Also, the “processing fee” was a surprise. I had read about the application fee but never saw any other costs mentioned.

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Carol,

Thank you so much for sharing your feedback with us! We truly appreciate you taking the time to let us know about your experience, as it helps us improve and provide even better service.

We’re grateful that you chose UK Visa Portal, and we’re committed to making sure your experience is smooth, easy, and hassle-free. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team—we’re always happy to help.

Thanks again for your time and for being a valued customer.

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Ease of use.

10 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Gerard,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Very easy steps

10 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Alejandra,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Sneaky, wouldn't recommend

My mistake, but I thought I had the right website and was asked if I wanted to do the UK Standard Visa w/o help and I thought I confirmed.

I had no idea that it was outside the official site. My bad, but it certainly wasn't clear that I was getting additonal service outside of the official UK government site.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy! when I ran into trouble. Liza reached out to me so I didn’t have to figure out how to get help with the issue I was having. Quickly and easily remedied

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Diane,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

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