Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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Reviews shaping this summary
Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Storage - Fine, Service - Average
The unit was exactly as described but the customer service was difficult and the team locally didn't really help. Just watched as you fumbled your way through codes and entrance issues.
1 March 2026
Unprompted review
Reply from UK Storage Company
Dear Peter,
Thank you for taking the time to share your feedback. While we’re glad to hear the storage unit met your expectations, we’re really disappointed to learn that the service you received fell short. You should always feel supported when accessing your unit, we’ll be reviewing this with our team to ensure customers receive proactive help—especially when encountering codes or access issues.
Thank you again for your honest feedback. It helps us improve.
Kind regards,
The UK Storage Company team
The process has been very easy
The process has been very easy, and Sammy was incredibly helpful!
27 March 2026
Unprompted review
Reply from UK Storage Company
Dear Alastair,
Thank you for your five star review.
We are delighted that you have found our service easy and our Customer Service team member, Sammy, was able to assist you during your move-in.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
amazing company
Tbh, they are amazing to communicate with. Very easy going on the phone, very resolutive...amazing company. I will repeat for sure. No doubts.
5 stars in Bristol
27 March 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you so much for awarding UK Storage Company five stars.
We really appreciate your comments.
Thank you for storing with us.
All the best,
The UK Storage Company team
Great customer service
In an era of A.I., chat bots, outsourced call centres and general customer mistreatment, I have had such a brilliant and heartening experience with UKSC.
I needed storage urgently and out of hours and Teegan was so helpful and knowledgeable which you just don’t expect these days from customer care staff.
It turned out that unit was too small (my fault, was being tight!) but when I called back and got hold of Melvina, she got me in a bigger unit and made sure I wasn’t paying out of pocket despite my error.
Both Teegan and Melvina are two lovely people and they’ve genuinely given me a bit of a boost in my assessment of our society these days.
25 March 2026
Unprompted review
Reply from UK Storage Company
Dear Alex,
Thank you so much for taking the time to share such a thoughtful review. In a world where great customer service can sometimes feel hard to come by, it truly means a lot to hear that Teegan and Melvina made such a positive impact during your experience with us.
We’re delighted that Teegan was able to assist you quickly and efficiently when you needed storage out of hours, and that Melvina could then support you in getting into a larger unit.
We’re genuinely thrilled that your experience with UK Storage Company left you feeling more uplifted about customer care in general. Thank you again for your feedback — it really does give our whole team a boost.
If you ever need anything in the future, we’re always here to help.
Thank you for storing with us.
Yours sincerely,
The UK Storage Company team
Not completely open about the cost
Not completely open about the cost, when I viewed the site
50% off? No, you charged VAT on the full price then gave 50% off without VAT
Have to pay a cleaning fee whether the unit is clean or not.
Why do I have to insurance my stuff if I don't want to?
24 March 2026
Reply from UK Storage Company
Dear Customer,
Thank you for taking the time to provide a review and give valuable feedback. We do hope our response below clarifies your queries, and also helps future customers understand our Terms and Conditions.
All of our advertised rates are inclusive of VAT, and the cleaning charge is included in our Terms & Conditions: 'A standard cleaning charge of £10 (including VAT) is payable upon move-out' this can be located on our website: https://www.ukstoragecompany.co.uk/terms-conditions/
We also require all customers to have contents protection in place to ensure their goods are properly covered while in storage. This is standard practice across the self storage industry and applies to all UK Storage Company sites.
Thank you for storing with us.
If you require any further support or have any additional queries, please speak to our Customer Support team.
Kind regards,
The UK Storage Company team
Reply from UK Storage Company
Dear Darren,
Thank you so much awarding our Barnstaple site five stars and for acknowledging our Customer Service.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Reply from UK Storage Company
Dear Timothy,
Thank you so much for acknowledging that our UK Storage site at Witney is clean and well laid out and that you have found our storage service simple to use.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
I needed a storage unit on short notice and thought this company sounded great. Available at short notice, cheap rates, cancel at any time with 14 days notice. It was a great company until I cancelled.
I put in my 2 weeks notice, called on the day we moved out and was told the account would be closed. GREAT. Three days later, and I've just been charged for another month of rent. I'm now in overdraft and can't afford to get to work.
Spent an hour on the phone, with multiple staff, who all said it would take up to a week before they can issue a refund. Several staff hung up on me because there's "nothing we can do". I called back to speak to a manager, and was told I couldn't, then got put on hold for 15 mins. Took 7 calls to get put through to a manager who also said there's nothing they can do.
If you're late paying rent, you get late fees. But they take as long as they want to refund YOUR money.
I WILL NEVER USE THIS COMPANY AGAIN ABSOLUTE THEFT.
23 March 2026
Unprompted review
Reply from UK Storage Company
Dear Max,
Thank you for your feedback.
We’ve reviewed your account and can confirm that a manager did speak with you this morning regarding the payment. Our direct debits are applied for 3 working-days in advance, and so the charge you are seeing has been authorised by your bank; however, the funds have not yet been received into our business account and are not showing on our system. Until the payment has fully processed and appears on our side, we are unable to issue a refund, as there must be a completed transaction for us to credit it back to you.
As soon as the payment clears into our account, we will process the refund immediately. Your contact with a member of management has already confirmed this and will continue to monitor your account until the balance is returned to you. Please kindly note it may take up to 4 working days for the payment to clear into our account.
We understand how inconvenient this is, and we are doing everything we can to resolve it as quickly as possible. If you need any further assistance in the meantime, please feel free to contact us directly. Thank you for your patience in this matter.
Regards,
The UK Storage Company team
Reply from UK Storage Company
Dear Kirsty,
Thank you so much for your five star review.
We are delighted that you found our service simple, easy and stress free.
Thank you for storing with us.
If you require anything further, please do not hesitate to contact our Customer Support team.
All the best,
The UK Storage Company team
Beware their 'insurance' policies as they are not actually insurance. (you cannot access your locker without it)
Beware their 'insurance' policies as they are not covered by the FSC, and they change policies without telling you.
We took out insurance with UK storage when we moved in - you have to show proof of your own insurance or use their policy or they won't let you access your locker.
After trying to claim due to vermin infestation and damage (now 8 months into the claim) we have been told the insurance policy we took out was changed to a limited liability policy with a company called storeprotect. We were not notified of this (they say they emailed us but we never received anything).
The store protect policy isn't covered by the FSA and isn't really worth having as they then employ a company called questgates to make it is a difficult as possible to claim for anything. It is not an insurance policy despite me having an email from when we moved in saying I was paying for insurance.
3 July 2025
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for taking the time to share your feedback, and we are really sorry to hear about the experience you’ve had.
Thank you again for raising your concerns — your experience matters to us, and we do all we can to ensure customers receive a positive experience.
Kindest regards,
The UK Storage Company team
Couldn't ask for more !!
Absolutely superb service .
I was blessed to be able to have such a professional member of staff in Melvina
From the outset, everything was made clear to me in the most kind and competent manner .
Everything was just as we had hoped .....all companies need Melvina !!! God bless you all x
16 March 2026
Unprompted review
Reply from UK Storage Company
Dear Simon,
Thank you so much for your wonderful review!
We’re truly delighted to hear that you received such superb service. Melvina will be over the pleased to know that she made everything clear, and stress‑free for you from the very start of your UK Storage Company journey.
Thank you again for taking the time to share your experience.
If you ever need anything in the future, we’re always here to help.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Very easy to use via the app
Very easy to use via the app. Units are clean, secure and it's easy to navigate the facility. We always received prompt answers to any queries.
12 March 2026
Unprompted review
Reply from UK Storage Company
Dear Customer,
Thank you so much for awarding us five stars.
We are delighted to hear that your experience with the UKS App has been seamless and very simple to use. We’re also pleased that you’ve found our units clean and secure. We work hard to ensure our customers receive a smooth, stress‑free service and feel confident that their belongings are stored in a safe environment.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
Sammy was really helpful with all my…
Sammy was really helpful with all my questions and explained everything regarding storing my belongings
11 March 2026
Unprompted review
Reply from UK Storage Company
Dear Rai,
Thank you kindly for your five star review. We are delighted that Sammy was able to assist you with your self storage journey.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Great customer service
I found the website to be a bit confusing and decided to speak to the site and was put through to Mollie. She was exceptional! She solved my issue and talked me through the process in a friendly way. Mollie deserves some recognition for the great customer service.
9 March 2026
Unprompted review
Reply from UK Storage Company
Dear Gary,
Thank you so much for your wonderful five‑star review!
We’re delighted to hear that Mollie was able to help you so effectively. We’ll make sure your kind words are passed on to her.
We’re also grateful for your feedback about the website—this helps us continue improving the experience for all our customers.
Thanks again for taking the time to share your experience. If you ever need anything else, we’re always here to help!
— The UK Storage Company Team
Liam Reed was very helpful
Liam Reed was very helpful in setting up my account. The storage facility in Barnstaple is easy to access and use.
13 February 2026
Unprompted review
Reply from UK Storage Company
Dear Sarah,
Thank you for recognising Liam’s support throughout your storage booking. We’re committed to delivering the highest standards of customer service, alongside well‑maintained, secure facilities.
We’re also delighted to hear that our UKS Barnstaple location has been easy to access and perfectly suited to your needs.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Reply from UK Storage Company
Dear Customer,
Thank you for recognising that our prices are fair and the units suit your requirements.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Very easy to use on line booking and…
Very easy to use on line booking and app. Great value
1 March 2026
Reply from UK Storage Company
Dear Customer,
Thank you for recognising that the UK Storage Company App is easy to use.
We are also, delighted that our prices are considered 'great value'.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Great service from Tommy
Great service from Tommy who set up. Process was easy to complete and looking forward to moving stuff in
6 March 2026
Unprompted review
Reply from UK Storage Company
Dear Tom,
We really appreciate the five star review.
We are delighted that you received great service from Tommy and you found the self storage booking process simple.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company Team
Good and fast
6 March 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
We are glad you found our self storage process quick and easy.
If your require anything further, please speak to one of our customer support team.
Thank you for storing with us.
All the best,
The UK Storage Company Team
Tommy Gale was a star, helpful and patient.
Tommy Gale was very helpful guiding me through the whole process, he was patient and kind setting everything up for me which was wonderful.
5 March 2026
Unprompted review
Reply from UK Storage Company
Dear J A Cooper,
Thank you for your kind words about Tommy. We’re delighted to hear that he was helpful and patient throughout your self‑storage process.
We strive to deliver five‑star service every time, and it’s always wonderful to hear when our Customer Support team meets this standard.
Thank you for storing with us.
If you require anything further, please do not hesitate to get in touch with our team.
All the best,
The UK Storage Company team
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