Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Such an easy process
Such an easy process! Very secure and immaculate inside. Would definitely recommend.
26 May 2026
Reply from UK Storage Company
Dear Jo,
Thank you for giving UK Storage Company a five star rating.
We are delighted the process was easy and the unit was to your satisfaction.
If you require anything further, please do not hesitate to contact our team.
All the best,
The UK Storage Company team
Sammy was very sweet and understanding…
Sammy was very sweet and understanding over the phone even at opening times. She sounds like a great employee
28 May 2026
Unprompted review
Reply from UK Storage Company
Dear Alyssa,
Delighted Sammy was able to support you during your call.
Thank you for our five star review.
All the best,
The UK Storage Company team
What was at first a good experience…
What was at first a good experience turned out to be very poor. When you give them notice to vacate DO NOT KEEP YOUR DIRECT DEBIT LIVE make sure your paid up then cancel your DD as 3 days before you vacate they will take a months rent then it’s at least 2 months to get it back. Shocking customer service and once you have stored with them the attitude changes to nasty and sharp please be aware CANCEL YOUR DD when you give notice
25 April 2026
Unprompted review
Reply from UK Storage Company
Dear Gary,
Thank you for your feedback—we’re really sorry to hear about your experience. This is not the level of service we aspire to provide, and we take your concerns seriously.
To allow us to look into this properly and resolve things for you, please contact our customer support team at admin@ukstoragecompany.co.uk with your account details. We’d like the opportunity to review what happened and make this right.
Your feedback is important in helping us improve, and we appreciate you bringing this to our attention.
Kind regards,
The UK Storage Company team
Considered view
Booking process via Liam was very straightforward and efficient and my use over the past 4 months has proceeded without any hitches
5 January 2026
Unprompted review
Reply from UK Storage Company
Dear Ian,
Thank you so much for giving UK Storage a four star review and high praise to Liam.
We are delighted that your storage journey with us has been simple and easy.
Thank you for storing with UK Storage.
If you ever need our services again, we'd be delighted to have your custom.
Kindest regards,
The UK Storage Company team
Very poor customer service and communication
This review is not about the storage facilities themselves. I have no complaint about the units: they are secure, clean, and well maintained.
My complaint is about customer service, poor communication, and lack of flexibility.
I tried to resolve my departure amicably. I offered to empty the unit early and not ask for any refund for the period already paid up to the 6th, so they could have the unit back earlier and potentially re-let it.
Instead, they charged me for a full extra monthly period and said a partial refund would be processed afterwards.
On the 9th, I fully emptied and cleaned the unit. On the same day, I informed them by email and phone that the unit had been vacated, and I also sent photos of the unit as proof of its condition.
I was told the refund would be processed within 7 to 10 days. Today is the 21st, so that period has now passed, and I still have not received my refund.
On the 20th, I sent another email asking about the status of my refund, and even that email has so far been ignored without any response.
Again, my issue is not with the storage unit itself. My issue is with the attitude, lack of flexibility, lack of understanding, and poor communication from customer service.
Very disappointing experience.
9 May 2026
Unprompted review
Reply from UK Storage Company
Dear Florin,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the cleanliness and maintenance of our facilities. We are very sorry to hear about your experience with our customer service and the communication during your move-out process.
We understand how frustrating this situation has been, particularly in relation to the refund timeline and the lack of response to your recent email. This does not reflect the level of service we strive to provide, and we sincerely apologise for the inconvenience and disappointment caused.
We also acknowledge that you vacated and cleaned the unit promptly. Your concerns regarding communication and the handling of your refund have been noted and will be reviewed internally with our customer service team.
Please contact us directly on 01278 424374 or via admin@ukstoragecompany.co.uk so that we can investigate the status of your refund and work towards resolving this matter as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
The UK Storage Company team
I would happily recommend this company.
I would happily recommend this company.
I have spoken to two different ladies over the phone, both were extremely understanding and helpful. Sometimes people are moving house under difficult circumstances, and arrangements / moving dates can change . Each time I have had to slightly alter dates it hasn’t been a problem.
A brilliant service, thank you.
18 May 2026
Unprompted review
Reply from UK Storage Company
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience.
We know that moving home can be a stressful and sometimes uncertain time, so it’s really reassuring to hear that our team was able to support you with flexibility and understanding when your plans changed. We’ll be sure to pass on your lovely feedback to our team.
Your recommendation means a lot to us. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
Thanks again for choosing us!
Kindest regards,
The UK Storage Company
Contacting them and sorting out what…
Contacting them and sorting out what size storage unit you needed was so easy and straightforward…. Price was gud and they give the first 12 weeks half price….. would definitely use them again…. Excellent service 👍🏽👍🏽
16 May 2026
Unprompted review
Reply from UK Storage Company
Dear Ady,
Thank you so much for our five star review. We are delighted that the booking service was simple and easy.
If we can be on any further assistance, please do not hesitate to contact us.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Every interaction has been fantastic
Every interaction has been fantastic. Alex and the lady who inninitally took my booking were patient, polite and thorough. Explaining everything in depth and giving fantastic customer service. I have been very impressed..they turned what could have been a very stressful situation into a breeze. Thank you
12 May 2026
Unprompted review
Reply from UK Storage Company
Dear Lucy,
Thank you for our five star review.
We are so pleased that our Customer Support team were able to assist you during your self storage booking journey.
Thank you for choosing us.
If your require anything further, please do not hesitate to contact us.
Kindest regards,
The UK Storage Company team
Sammy helped me and she had excellent…
Sammy helped me and she had excellent customer service, she was very lovely and helpful to talk to and made the whole process very easy for me.
13 May 2026
Unprompted review
Reply from UK Storage Company
Dear Alisha,
Thank you so much for our five star review. We are delighted that Sammy provided excellent customer service. We will pass on your comments to her.
We are also pleased that the process was simple and easy for you to move into your self storage unit.
Thank you for choosing us!
Kindest regards,
The UK Storage Company team
Professionalism
Liam (and Josh) were professional and kind throughout the process. There were teething problems which were resolved sensibly and efficiently. A real pleasure to deal with both.
28 April 2026
Unprompted review
Reply from UK Storage Company
Dear Tim,
We are delighted that our Customer Support team were professional and aided you through your self storage journey.
If we can support you further, please do not hesitate to contact our team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Spoke to Joshua
Spoke to Joshua, really kind and helpful.
Cheap storage unit!
11 May 2026
Unprompted review
Reply from UK Storage Company
Dear Jemima,
Thank you so much for your five star review.
We are pleased Joshua was able to help you find a cost effective self storage unit at UKS. Joshua will be delighted that he has been recognised for his customer service.
If you require any further assistance, please do not hesitate to contact us.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Great staff and very helpful
7 May 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for your lovely review. We are delighted our team were so helpful and you have recognised their customer support.
Thank you for storing with UKS.
All the best,
The UK Storage Company team
What a great company and customer support
What a great company and customer support. I was having work done on my house and needed to clear areas of the house. The service and convenience was great, UK Storage customer support was exceptional, especially Josh. I have used a couple of storage companies over the years, and this was the best and I cannot recommend them more. I will be back if I need storage.
12 April 2026
Unprompted review
Reply from UK Storage Company
Dear Ian,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with both our service and customer support. It’s great to know that we could make your house project that little bit easier.
I’ll be sure to pass your feedback on to Josh—he’ll be thrilled to hear your praise.
We really appreciate your recommendation and look forward to helping you again should you need storage in the future.
All the best,
The UK Storage Company team
Good secure storage and great customer…
Good secure storage and great customer service!
3 May 2026
Unprompted review
Reply from UK Storage Company
Dear Customer,
Thank you for your five star review about our secure storage and great customer service.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Easy to book, easy to use
Easy to book, easy to use. Great choice of different sizes (units). Just use the access code and visit as often as needed. Will use again in the future.
15 April 2026
Unprompted review
Reply from UK Storage Company
Dear Ms Tracevska,
Thank you for your great review! We’re really pleased to hear you found the booking process simple and the units easy to use. It’s great to know the range of sizes and flexible access worked well for you.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
All the best,
The UK Storage Company team
Liam was very easy to talk to and…
Liam was very easy to talk to and helpful with my enquiries. Explained everything very clearly. Credit to the company
29 April 2026
Unprompted review
Reply from UK Storage Company
Dear Jess,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that Liam was easy to talk to and helped explain everything clearly. We’ll be sure to pass on your kind words to him — feedback like this means a lot to our team.
Thank you for choosing us!
All the best,
The UK Storage Company team
Gabrielle very nice
Gabrielle very nice, very kind , very important speak spanihs
Me ayudo bastante
Gracias Gabrielle 🙂
26 April 2026
Unprompted review
Reply from UK Storage Company
Dear Diana,
Thank you for complimenting one of our Customer Support team members - Gabrielle will be delighted.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Simple to book
Simple to book, easy access to the site and customer service is brilliant.
23 April 2026
Reply from UK Storage Company
Dear Sara,
We are delighted that you found the process of booking with us easy! We are also glad, that the site was easy to access and our customer support team met your expectations.
If you require anything additional, do not hesitate to contact our team.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Reply from UK Storage Company
Dear Lisa,
We really appreciate your review and delighted that you found our storage site, easy - from the parking to finding your unit!
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Reply from UK Storage Company
Dear Susan,
Thank you for giving us a five star review.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
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