Good customer service. Easy to use website , we like the pre-design facility before deciding on final design . Delighted with house name and number . White lettering on black slate - looks stunning... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order on website with plenty of options to customise the sign. Sign itself seems well made and whilst easy to put together, including a simple set of instructions would be more useful than pro... See more
Company replied
We needed some hanging signs for our wedding venue at short notice and UK Sign Shop stepped up to the plate, getting the design sorted and spun around on the same day, with the signs landing 7 days fr... See more
Company replied
Excellent service. Very user friendly website. Sign was good quality and delivered more promptly than expected. Sign was very carefully wrapped and marked clearly as fragile so it arrived unscathed. D... See more
Company replied
Company details
Written by the company
Our range of house signs, office signs, signage & numbers will meet the needs of any home owner or business, whether your requirement is for traditional or modern signage.
Contact info
Unit N2, Trinity Trading Estate, ME10 2PG, Sittingbourne, United Kingdom
- 0800 802 1023
- hello@uksignshop.co.uk
- uksignshop.co.uk
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love love love the sign
Love love love the sign
The team were very helpful with providing timely proofs and allowing a file via Google docs. Sign arrived very well packaged (saving that for vinted) and it looks amazing and feels sturdy. We're so excited to have this put up
30 March 2026
Unprompted review
Reply from UK Sign Shop
Hi Hayley
Thank you for leaving such a lovely 5-star review!
It is great to hear that our team was able to help you create your sign, and that you are happy with the product received.
We really appreciate your feedback and hope you enjoy putting it up!
Many thanks
UK Sign Shop
Really pleased with finished product
Really pleased with finished product. Easy ordering system and kept me informed of despatch. Thankyou.
16 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your review Janice!
We’re really pleased to hear you’re happy with the finished product and that you found the ordering process easy.
It’s also great to know you were kept informed throughout.
We really appreciate your feedback.
Many thanks
UK Sign Shop
Delighted
Easy ordering process, excellent delivery with great wrapping, superb product. Absolutely perfect.
30 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your lovely review Andy!
We’re really pleased to hear you found the ordering process easy and that your order arrived quickly and well packaged. It’s also great to know you’re happy with the product.
We truly appreciate your feedback and support.
Many thanks
UK Sign Shop
It’s beautiful
It’s beautiful, fabulous quality and exactly what I wanted.
28 March 2026
Unprompted review
Reply from UK Sign Shop
We are so glad that you are happy with the product received Jodie, and that it met your expectations!
We really appreciate your support and the lovely 5-star review that you have kindly left us. Thank you
Kind Regards,
UK Sign Shop
High quality and quick
Really straightforward and quick order and delivery, with our new house sign of a very high quality. Good value for the money.
15 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your review!
We’re really pleased to hear you found the ordering and delivery process straightforward and quick, and that you’re happy with the quality of your new house sign. It’s also great to know you feel it offers good value for money.
We really appreciate your feedback.
Many thanks
UK Sign Shop
Gorgeous sign for our house
Gorgeous sign for our house! Really well made, quick delivery and extremely well and safely packaged. Highly recommended, thank you!
26 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your lovely review!
We’re delighted to hear you’re so happy with your house sign and that you found it well made, quickly delivered, and safely packaged.
We really appreciate your recommendation and support.
Many thanks
UK Sign Shop
Superb
Great item,super fast delivery, excellent contact with the seller, 5 stars , thank you
19 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you so much for your fantastic review!
We’re delighted to hear you’re happy with your item and that delivery was super fast. It’s also great to know you had excellent communication with our team throughout.
We really appreciate your kind words and support.
Many thanks
UK Sign Shop
Reply from UK Sign Shop
Thank you for your review!
We’re pleased to hear you were happy with our service and communication.
We really appreciate your feedback and support.
Many thanks
UK Sign Shop
I was looking for a high quality simple…
I was looking for a high quality simple sign. I selected a reasonably priced slate for the the message and was kept informed as to the progress being made. The sign was then delivered in the time frame given. Thank you.
26 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your review Neil!
We’re really pleased to hear you’re happy with your slate sign and that you were kept updated throughout the process.
It’s also great to know your order arrived within the expected timeframe.
We really appreciate your feedback and support.
Many thanks
UK Sign Shop
Outstanding product and service at a realistic price.
This is an excellent product and great service. The end result was absolutely what you’d hope for and the speed the bespoke sign reaches you is impressive. We went for the slate with white characters. It looks superb.
25 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you so much for your fantastic review Chris!
We’re delighted to hear you’re so pleased with both the product and service, and that the finished slate sign met your expectations.
It’s great to know you’re happy with the quality, design, and speedy turnaround.
We really appreciate your kind words and support.
Many thanks
UK Sign Shop
Beautiful Slate Door Number & Sign Top Quality
I don’t normally leave reviews however this one is special because
I Highly recommended this company We received our
Lovely slate house number & Road sign. Love it !
Thank you so much for a great purchase.
The attention to detail beautiful quantity & easy online purchase
Very good value & great delivery
Thank you Lou & Gary Dorset
27 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you so much, Lou & Gary, for your wonderful review!
We’re absolutely delighted to hear that you love your slate house number and road sign. It’s great to know you were happy with the quality, attention to detail, value, and smooth ordering process, as well as the delivery.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Many thanks
UK Sign Shop
Reply from UK Sign Shop
Thank you for leaving a 5-star review Mark, it means alot to us!
We are glad that you are happy with the product received.
Many thanks
UK Sign Shop
Very speedy service
Very speedy service, we expected to wait much longer for the house sign. Very happy with it.
22 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your review David.
We’re really pleased to hear you’re happy with your house sign and that it arrived sooner than expected.
We really appreciate your feedback and support.
Many thanks
UK Sign Shop
Excellent quality and fast delivery
Excellent quality and fast delivery
20 March 2026
Unprompted review
Reply from UK Sign Shop
Thank you for leaving a 5-star review! We really appreciate the support and feedback.
We are glad that you are happy with the quality and the delivery times.
Many thanks
UK Sign Shop
Stunning
These products are not cheap so I had high expectations, but seriously, stunning !!!
19 March 2026
Unprompted review
Reply from UK Sign Shop
Hi Chris,
Thank you so much for your kind words! We’re thrilled to hear that our products met your expectations and that you’re happy with them.
Your support means a lot to us!
Many thanks,
UK Sign Shop
Poor customer service / Not been able to use two items
Poor customer service
Read other reviews - others have had issues
I ordered 3 wooden A boards (2 the same / 1 different)
The brief - font / text only / no images were asked for
The proof came through - I made amends to the font, the image looked how it should - wood grain back ground.
When it was delivered the single A board was perfect, the other 2 had images all over it of food items.
Similar to other negative reviews this company does not try to help and blames you as you have signed off the proof. The images that were added to the A board are so faint - my self and my colleague did not see it - it looks like wood grain - we had to zoom in a lot to be able to see it.
The design was incredibly mis-leading!
We never asked for any images - text only
The images they added we do not sell
The other A board completed perfectly - shame the other two were not!
The proof was terrible - you could not see it.
They offered a re-print for £200 - to go half on the cost.
I declined - Dreadful emails from them and passing the blame to me.
Customer service is not good enough.
Either becareful - or do not use this company.
5 March 2026
Unprompted review
Reply from UK Sign Shop
Hi Anna,
We’re sorry to hear you were disappointed.
This order included our full design service, where our studio team created a professional artwork for your boards.
A proof was issued prior to production so that all elements; including layout, text, and background imagery, could be reviewed.
The proof stage exists so customers can approve, request changes, or reject a design before we move forward. To clarify, in this case the proof was approved by yourself.
The boards were then produced exactly as approved, and the background images were clearly visible on the proof.
As this was a business-to-business order for a personalised product, returns or refunds aren’t available unless the items are faulty or damaged.
That said, we offered a goodwill solution to produce two replacement boards with revised artwork at a discounted cost, covering half the price ourselves, to help resolve the situation.
We take all feedback seriously and always aim to provide helpful, high-quality service. While we regret this solution didn’t meet your expectations, we hope future projects go smoothly for you.
Kind regards,
UK Sign Shop
The solar light only worked for a year…
The solar light only worked for a year. Have had solar lights purchased elsewhere that last for 5+ years with no issues. This one failed just outside of the warranty period so UK sign shop wouldn’t replace.
Noticed there is no option to leave product reviews on their website. They have product reviews but not convinced they’re actually genuine customer reviews given theres no option for a customer like myself to leave one on their website.
In summary wouldn’t recommend as don’t think the quality of the product is worth it. UK sign shop did offer me a menial discount to purchase another but didn’t see the point as don’t want to be paying for a replacement light on a yearly basis when it fails. Would rather pay for a quality solar light from elsewhere that lasts.
2 March 2026
Unprompted review
Reply from UK Sign Shop
We’re sorry to hear you’ve had issues with your solar light.
While our lights are designed to last well beyond a year, their lifespan can be affected by environmental factors, location, and maintenance.
As this particular light failed just outside of the warranty period, we were unfortunately unable to offer a free replacement.
Regarding reviews on our website, these are pulled from independent review platforms to ensure authenticity and transparency. While direct submission isn’t available on the site, all displayed feedback comes from genuine customer experiences.
We appreciate your thoughts on the product and understand your concerns about longevity. We always aim to offer practical solutions, which is why we suggested a discounted replacement, but we understand your decision to source a product better suited to your needs.
Thank you for sharing your feedback.
UK Sign Shop
Easy to design your own sign
Easy to design your own sign. We were kept informed at every stage. The delivery company declared our package missing and as soon as I informed the UK sign shop they started to do replacements. The second time a different delivery company was used and we were very pleased with the signs. They were exactly as we designed.
6 February 2026
Unprompted review
Reply from UK Sign Shop
Hi,
Thank you so much for your kind words! We’re delighted to hear that your signs arrived exactly as you designed them and that our team was able to assist quickly when there was an issue with the first delivery.
We always aim to keep customers informed throughout the process and make things as smooth as possible, so it’s wonderful to know you were pleased with the service and the final signs.
Many thanks
UK Sign Shop
Looks good but Quality not so good
Purchase: 'Birchland' house sign.
* Visually: From a distance, the sign looks good.
* Quality: Poor/rough finish to the back plate and only time will tell as to how long the numbers and characters will remain in place.
* I would have liked a quicker delivery but was in no particular rush.
* Would I purchase again: NO. I like the overall look and design but not the quality of the product. I'd probably look elsewhere.
05/03/2026: Ref your message:-
"UK Sign Shop replied:
Hi, We're sorry to see the damage to the back panel. If an item is reported damaged on arrival, we would always offer a replacment if a photo is provided before installation. We're sorry to hear the experience has not been great. If you can, please contact us as soon as possible, so we can rectify this for you. Kind Regards UKSS"
** I uploaded photos of the sign when I initially reviewed although they do not appear to be shown as part of the review on your website. I also included the order number on my Trustpilot review.
12 February 2026
Unprompted review
Reply from UK Sign Shop
Hi
Unforutnately the photos have not been uploaded on to the Review site.
We have checked your order number and do not appear to have any communications from yourself regarding the issue you have experienced.
Please email care@uksignshop.co.uk along with a full front facing photo of the panels so that we can look into this for you.
Many thanks
UK Sign Shop
DO NOT USE AT ANY COST
failed delivery on Friday 20th Feb, penned in for next day,,,,no show after waiting all day, Monday penned in delivered to some randoms front door, Company say I didn't send full address...WHICH I DID! and paying on paypal they automatically get address from paypal as they, and I, well know, they evade responsibility at all costs they are liars with no integrity at all. No wonder the poor delivery men could not deliver, these incompetents are a disgrace, they send packages out with only a part of the address on it and blame the customer.disgusting cheap company, use at your peril!
20 February 2026
Unprompted review
Reply from UK Sign Shop
Hi
We’re sorry to read this and would like to clarify the situation.
We dispatch orders using the shipping address entered in the delivery section at checkout. While PayPal may store an address, our system does not automatically override or amend the shipping details provided during the checkout process. The courier label is generated directly from the address entered in that specific field.
In this case, the shipping information submitted did not include the full property details, which is why the courier experienced difficulty delivering the parcel.
Although the personalised sign included a house name as part of the design, we cannot assume that design text forms part of the delivery address unless it is entered in the correct shipping section.
Despite the circumstances, we offered a replacement at half price to be sent to the corrected address as a gesture of goodwill.
We always aim to resolve issues fairly and professionally. However, we do not accept abusive or profane language in our communications, and we found the tone of your emails completely unacceptable. We encourage all customers to contact us respectfully so that we can work together toward a practical solution.
Regards
UK Sign Shop
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