UKSatellite.TV Reviews 

very good service

Very satisfied with service and professional support for any of my questions. Friendly staff allways prepared to help.
Recommended.

Service and support team are great. Device runs fast and smooth.

Price. Excellent service

Getting started from initial contact with UK Satellite TV, through equipment delivery to final set up and operation was friendly and efficient. The system has worked flawlessly for all channels and apps since. Can only be 5 star

Very helpfull staff always ready to help even with step by step guidense on the phone. TV experience is amazing especially in UHD, mega.

From Satellite to live streaming the experience is in another league, uninterupted service, a huge amount of choice and being able not to worry about the storage on Sat has been an eye opener.

Really happy with it

Eric Burchell (Netherlands)

The streaming works very well from time to time but it is often bad, especially in the evenings and usually just at the most inappropriate moments!

Their engineer has tried his best to resolve this remotely but it is still problem as it seriously interrupts our viewing when we most want to watch it.

Extremely honest and trustworthy company. Despite repeated attempts to get their equipment up and running, in the end I couldn't. Not sure if it was their equipment or my main router and WiFi. Returned equipment and received full refund within days, good comms and support. May order again in New Year, which hopefully will produce better results.

They were very helpful, and i got what they promiced.

So far I have been quite pleased with the service. Shipping time for the hardware was reasonable, and reaction time has been great from the service folks. I've changed my programming twice without any issues and the changes took place within the timeframe indicated by the website.

Quick response to initial inquiries and have had a couple of teething problems however they acted quickly and the problems were resolved. Same-day response to e-mails and always answered the telephone.

Excellent follow-up support. Very satisfied with the quick and informative response to my email. Support continued to a positive outcome and solution. Highly recommend UK Satellite TV.

It’s a difficult review as this company can be very helpful. But however this stops immediately if you wish to cancel your contract. They give you no warning when the contract is coming to its renewal except when’s its past the yearly cancellation deadline, and they seem to deliberately only send you a payment bill when your outside the payment window so that you can not cancel.
Last year I contacted them and received several different emails from different email addresses including no-reply at marctheshark.happyfox, instead of a professional business email, which raise alarm bells. (All there emails are Gmail) Currently again this year we received notification to pay the 200 euro charge to manage our account. We have refused as once again they send a bill notification after the period where you can cancel your contract. When I asked they became sarcastic and rude as before. This time since I no longer work, I said no I was unable to pay this and advised, again we received sarcasm back, although I asked last year to end the contract they refused they said I should have asked again as I accepted the forced new contract on me last year. I emailed and several weeks later I got a response saying I was still using the card and I need to pay, even tho they had not responded with a return address which is based at a flat in Spain.
Now they threatening credit collections, I’ve already approached the local advice who have stated they have no right to do what they have done and should give enough notice prior to the end of contract.(legal requirement in the Netherlands)
So if they send credit collections I will contact sky with the sky card number and take my complaint up with them - And I have no doubt that as per the norm for this company they will respond with sarcasm and place all the blame on the customer. Let’s hope they changed there email from Marctheshark - as you can see from another persons review, they pulled the same trick on other customers before, trying to extort money out of them for there yearly service fee
In NL Companies are required by law (the Dutch “Wet van Dam”) to let you end your subscription with a notice period of one month. But this only applies after one year has passed (which it has). The same goes for all kinds of Companies are required by law (the Dutch “Wet van Dam”) to let you end your subscription with a notice period of one month. But this only applies after one year has passed. The same goes for all kinds of subscriptions, like magazines and newspapers, TV, and fitness subscriptions etc. subscriptions etc. - Based on the response below. Apart from breach of the Data Protection Act by revealing personal information about its customer (which I will be getting in contact with Trustpilot about) As you can see by their response, they don't want to deal with the situation, they just can only attack and be sarcastic as they have done in the past with other reviewers. They operate in a sneaky manner in relation to their contracts. People who read this review, and previous reviews, can make their own decisions up. Because yes they do bend over backwards to help you, that's in relation to threats and legal threats if you dare not want to continue your contract and pay the 200 euro yearly fee.

Shame on you Mr Baker, other professional businesses will never address a review like this, but I am not surprised seeing this is your usual.
I paid 179 for the router and another 99 which I wasn't aware of, so what service did I use and didn't pay for that gave you the right to refer to me as a thief and fraudster??? I simply don't want your service anymore doesn't make me a thief and a fraudster. You can't even be truthful in public. I wish the emails could be shared on here as emails can't lie but you sure can.

Please do not go near him or her, as they seem to be a one lonely man affair. Sent an email in 2020 to ask about the Uk TV as I was abroad at the time, they suggested a VPN router for 179, did not mention any contract or subscription, one year after they emailed me aggressively to pay 99 for service, I asked I wasn’t aware this was a contract or subscription, they were really arrogant in their emails unlike other proper businesses, I paid them. July 2022 I got another email to pay for another year, this time I asked them to cancel the service, one the router stopped working and two I moved back to the UK, they said the deadline to cancel was past, this time I won’t give in, as I know I did not enter into a contract or wasn’t aware from the start it was a subscription, and then their true nature finally unraveled, they started threatening with debt collection agency, I told them what I used I paid for, why is it so difficult to cancel and why are they desperate to extort me???? They kept threatening me, I read the terms and conditions they directed me to, the only service that had cancellation period was sky, other services states please contact us, nothing stating vpn service has a cancellation period, so the terms and conditions aren’t clear and are misleading. Long story short they started harassing me, called me a thief and a fraudster for using the service and not paying when clearly I paid for what I used, I simply don’t want your service anymore and they called me a thief and a fraudster and that I am a waste of time. I have contacted my lawyers as I won’t let it go. I am back in the UK and so I will go all the way to ensure you do not treat people like trash and your dodgy business would be exposed. Even sky do not call their customers names, their terms and conditions are clear and even get sent to customers by email.
So everyone stay away from them.

To actually realize I gave them positive reviews before makes me sick as I may have misled other people.

Following this post, Sky immediately contacted me and resolved the problem.

I have been satisfied with your services for the last few years. However, I have tried getting in touch by mail and by telephone to no avail. My access has been limited and I don t know why.
Perhaps this review will prompt an answer
Pauline Vinnicombe

Used to be really helpful, but support has deteriorated badly over the last year. We had a working box but were asked to replace it with one with much worse Wi-Fi range on the premise that it was much better. This soon failed after a bad auto-update, and that's where several months of waiting for several weeks between responses trying to get it sorted out. After many months, and spending half a day trying to troubleshoot with an engineer, we were sent a new box. Then asked to send the old one back. To another country. Paying postage ourselves up front. We said No, you will have to arrange it to be picked up. We had problems twice before and had replacement boxes sent with no quibble and no requests to send the old ones back. Why the sudden change in service levels? Anyway, we kept saying no, you need to arrange to have it collected over and over. The final email we received today reads as follows:

We want you out and refuse to provide service to you for only one more day.

Your account with us is cancelled and the service has been cut off today.
Go talk like this to someone else. Do not bother replying. We want nothing to do with you or the likes of you.
Keep the faulty unit and the other one.

We can take the financial loss better than having to deal with arrogant, disrespectful, pretentious people like yourselves for one more day.
If possible, I would literally boot you out the door.

Great communication the box arrived super quickly and the card did too. Great bunch of people who can do so much for you I would highly reccomend them to anyone. The card was activated quickly too so all is good.