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UK Meds Reviews 

15,574
•
TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 611 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the service quick and efficient, appreciating the straightforward ordering process and convenience. Many people also highlight fast delivery and effective products, often receiving their orders promptly and finding the medication works as expected. However, some people were dissatisfied with the company's contact methods, reporting significant difficulties reaching customer service and receiving no responses to their inquiries. Additionally, a number of customers experienced issues with delivery, including unexpected delays, items sent to incorrect addresses, or problems with courier services. There were also instances of incorrect or missing items in orders, unexpected subscriptions, or medication with short expiration dates.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick, reliable, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great, efficient, and... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Users describe negative interactions with contact, primarily due to a lack of accessible communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(15,574)

539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

UK Meds promise "next day delivery"

UK Meds promise "next day delivery", and charges close to £10.00 for the privilege.

I decided to pay for it, as I am suffering from an infection and needed the medication delivered as quickly as possible.

Unfortunately, despite the highest price I've paid for a DPD delivery to date, at 4 pm today, DPD hasn't even received the package, and will now deliver it only tomorrow.

Thanks, UK Meds for ensuring I will suffer for an additional 24 hours, and for letting my infection grow stronger.

I expect a full refund, including the medication, after this debacle.

30 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Tiago,

I’m very sorry to hear about the overall delays.

From checking your account details, your order was reviewed after the collection time on the 30th and was marked as dispatched yesterday. DPD will keep you updated regarding your delivery time slot shortly.

As advised on our website, the review process can take between 24–72 hours, and our service is not guaranteed within a specific timeframe.

Please check your emails, our customer service team has contacted you.

I’m very sorry for any inconvenience caused.

Rated 2 out of 5 stars

Ordered three items and paid extra for…

Ordered three items and paid extra for next day delivery. Only one item arrived the following day, one item could not be supplied and the third arrived four days later. Not a great experience.

23 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

I’m sorry to hear about this.

Could you please confirm your order number so we can look into this further for you? Alternatively, you can contact our customer service team directly via email at help@ukmeds.co.uk.

We’ll be happy to assist you.

Rated 5 out of 5 stars

I have dealt with UK MEDS.CO.UK for…

I have dealt with UK MEDS.CO.UK for many months now with my Order (002541191) and have always found them to be most reliable in notifying me of when my prescription was being sent to the pharmacy and advance notice of when it was due to be delivered and also the cost to be charged.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have had medication from them on numerous occasions and as always the dealings with them was faultless, delivered items very quickly and always impressed by how easy it is to use their website.

18 March 2026
Unprompted review
Rated 3 out of 5 stars

Accidental reorder

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel any other rollovers, but will certainly use UK meds next time I actually need anything.

12 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Linda,

I’m sorry for any confusion.

From reviewing your account, I can see that when you placed your last order, you set up a subscription service with us. You selected a six-month supply of the treatments you required online.

When placing an order, there are two options available: a one-time purchase or setting up a subscription service.

We also sent you reminder emails a few weeks ago to advise that your order was due to be processed. I’m sorry if these were missed.

Please do check your emails, as our customer service team has attempted to contact you.

We have not received any emails from you regarding this, but if you have any questions about the service you signed up for last October, please don’t hesitate to get in touch.

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. they will ask you to send by transfer and then ignore you. Took £200 from me and then ignored completely. It’s a full scam website. After the reply, it’s clear there is another website masquerading as this site. The offender is uk comfort meds. They are the scam. The original post is incorrect and they have sadly been ghosted by another site using their very close details on purpose.

3 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Luke,

UK Meds do not request bank transfers. All of our payments are securely processed and confirmed online through our official website.

Please use the following link to access our website: https://www.ukmeds.co.uk/

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