Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
- Online Pharmacy
- Drug Store
- Medical Clinic
- Online Prescription Medication Vendor
- Pharmacy
- Weight Loss Service
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Cancelled my repeat subscription as…
Cancelled my repeat subscription as they refuse to dispense some of my medication after approval.
Somehow they still stole my money without dispensing me anything at all.
Scums.
28 April 2026
Unprompted review
Reply from UK Meds
Hello Keisuke,
Thank you for contacting UK Meds.
We apologise for any confusion caused. Your order was refused by the doctor, as they have the final decision on whether an order can be approved. A refund was issued for the order placed last year.
Please be assured that we do not take funds without notification. An email reminder was sent 7 days prior regarding your order however, we’re sorry if this was missed.
Please also check your emails, as our customer service team has provided further updates.
UK MEDS ONLINE customer service
Very disappointed , as I recieved wrong order. I was then promised the correct one would be sent , and it wasnt. 19 emails later this is still unresolved as I then asked for a refund and all I keep getting is a stock email apologising, and saying the will look into it. I would not recommend or purchase from this site again.
In response to reply the company identified is
UK Meds Online
24 April 2026
Unprompted review
Reply from UK Meds
Hello Alisa,
I’m sorry, but we have no record of your name on our system, and the reference number provided does not match any orders with us.
Please could you confirm that you have contacted the correct company?
Do not use them
Do not use them. They sent out of date medication, sent them photos and they took over 2 weeks to reply. I stated I wanted a refund and they said that they’d already sent a new order to the pharmacy . Already got the medication elsewhere by that point . AVOID
1 April 2026
Unprompted review
Reply from UK Meds
Hello Nadia,
I’m very sorry to hear about this.
From checking our records, our team requested certain images in order to proceed with your order. Unfortunately, delays in receiving these images resulted in further delays, as they are required for us to complete the necessary checks.
We have now processed a refund for your order and sent you an email to confirm this.
We sincerely apologise for the overall delay and any inconvenience caused. We have also raised this matter with the pharmacy team to help prevent this issues in the future.
Brilliant service
Brilliant service. Order reviewed, approved and despatched within 24hours. Kept informed throughout the process.
19 April 2026
Unprompted review
Never received my order
Never received my order, virtually impossible to connect their courier.
23 April 2026
Unprompted review
Reply from UK Meds
Hello Elliot,
I’m very sorry to hear about this.
Please check your emails, as our customer service team has contacted you and will look into this matter further.
Our records show that your order was placed on 22nd April and delivered the following day. If you have not received the goods, we will investigate this further.
Shocking service and treatment
I've previously had blood pressure medication from UK Meds so thought I'd make life easier (and cheaper) by joining subscribe and save. This was 6 months ago. On 14 April my 2 x medications were confirmed by email. Great. On 15 April I got an email that my order had shipped. Great. However I only received one of the medications in this shipment. I left it a number of days and heard nothing - apart from a request to review the service I'd had!! By 20 April I'd still heard nothing so I emailed customer support. Nothing. On 21 April I contacted the live chat and was told that my outstanding medication would be chased and I would be updated. Nothing. 24 hours further (now 22 April) I chased again using the live chat. This time I was told that the 'pharmacy team has advised that the stock was due in today' and that I would be updated further. This was great news because I had 2 tablets left - something I made UK Meds aware of when I first contacted them (be assured that these are not tablets you can 'pause' taking). Horrifically a few hours later I was emailed telling me that my 'order was cancelled and refunded due to stock issues.' What on Earth?? Basically I took out a subscription to make life easier and instead UK Meds have made life extra hard and I've had to source an emergency supply of tablets at the last minute. I will be asking for my subscribe and save to be cancelled and will source meds from other suppliers going forward. If you need regular meds in a timely manner, good communications and honesty then go elsewhere. For reference order number is #002551483.
22 April 2026
Unprompted review
Reply from UK Meds
Hello Anna,
I’m very sorry for the overall delays and the experience you’ve had.
From checking your account, I can see that two orders were placed, and one of these was delayed due to a supplier issue. We contacted multiple pharmacies to try and fulfil the order, as we always aim to avoid letting our patients down.
Unfortunately, due to the supplier issue, we were unable to process the outstanding item. I understand how frustrating this must have been, especially given the importance of your medication and the short notice.
Our customer service team did provide updates via email, and the order was cancelled and refunded once it was confirmed that stock could not be secured. This situation was outside of our control, and we sincerely apologise.
Please also check your emails, as our team has processed your recent request.
So helpful and kind
So helpful and kind, also checks how I am and explains all about my medicine ,how to take it and all about GP or 111 if necessary .
17 April 2026
Unprompted review
Excellent customer service
Excellent customer service! I had a repeat prescription come out that I no longer needed and the team worked quickly to cancel the order so I could get a refund. Money is tight so I am extremely grateful. Special thanks to Ashley for sorting it out.
23 April 2026
Unprompted review
I needed to order slightly earlier than…
I needed to order slightly earlier than normal and was in contact with customer service, Ashley. Everything was sorted out and I got my item in time for my flight. Brilliant service from ordering to delivery.
17 April 2026
Unprompted review
Reply from UK Meds
Hello Nicola,
Thank you for your feedback, we appreciate this.
Thank you,
UK Meds team
UPDATED 28/04/2026!! Usually a great service, not this time though!
I have dealt with the customer services team & resolved the problem. They apologised & will be fixing the problem for me.
I have used UK Meds for years & have never had a problem, until now.
My 6 months supply of medication arrived on 19.03.2026. I have just opened my order as I now need to start using the medication. All 6 boxes of the medication expire in August 2026. Even if I had opened the package immediately one of the boxes would still expire before I would've had time to use them.
I was going to complain to UK Meds but their website says to post a letter of complaint to their address. As I live 1/2 the year abroad I am unable to do this as I probably would not receive the reply until I am back in the UK.
19 March 2026
Unprompted review
Reply from UK Meds
Hello Scott,
I’m very sorry to hear about this, and I understand your concern regarding the expiry dates.
Please could you confirm your order number so I can locate your account? I will then contact the pharmacy team and investigate this matter further for you.
At the moment, I’m unable to locate your account based on your name alone, but I’m more than happy to assist once I have the correct details. Alternatively, you can also email our team at help@ukmeds.co.uk
Very simple and quick service meds…
Very simple and quick service meds received within two days
16 April 2026
Unprompted review
Made some message mistakes took 4days…
Made some message mistakes took 4days to get back to me must do better
But first time felt a little let down
16 April 2026
Unprompted review
Great company prompt delivery.
18 April 2026
Unprompted review
Brilliant service
Brilliant service.
Prompt effective and efficient.
Clearly a well managed company.
16 April 2026
Unprompted review
Uk meds are fantastic great customer…
Uk meds are fantastic great customer service and communication thankyou
18 April 2026
Unprompted review
Hassle free and on time
15 April 2026
Unprompted review
Efficient site
Went online, answered questions posed, efficient service and kept to order time
10 April 2026
Unprompted review
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