Uklandregister Reviews 

275
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, often going above and beyond to provide clear explanations and valuable advice. Many people highlight the excellent customer service and smooth user experience, feeling reassured and at ease due to the comprehensive support received. However, some customers also noted significant wait times when trying to reach customer service by phone, with reports of holds often exceeding 20 minutes. Additionally, a few people experienced issues with incorrect documents or emails remaining unanswered, leading to difficulties in resolving their queries.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Service

People report ambiguous experiences with service, with some customers praising the excellent and helpful... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting long wait times,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Easy to register for Property Alert after hearing on Radio 4 that it is easier for fraudsters to re-register homes that do not have a mortgage. The alert service will inform me if any searches are ca... See more

Rated 5 out of 5 stars

I rang today not expecting to get the excellent service i did. I know nothing about Land Registery and Andy explained all my concerns and listened very patiently to what I had to say. I feel much more... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(275)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done

Well. Called up to gat help in receiving my fathers deeds and plans of the farm , from the first moment I hit through to Natasha I hope that’s her name dad put me at ease helped and hot all sorted , I actually got of off the phone and said to myself what a great service I’ve just recieved she was so professional hervtrlrpjone msnner was excellent keep up the good work

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and quick service......

I emailed the UKlandregister this afternoon. I had my documents emailed to me less than an hour later! Amazing service and attention to detail. Excellent job Natasha.

31 May 2022
Unprompted review
Rated 4 out of 5 stars

Good Service

The service I received was, as ever with LR, extremely prompt and very efficient. Unfortunately, the document I was seeking was not available on line, so I was given an alternative document, a copy of which I already had in my possession. Sadly, I was still charged for the full price, but this is probably down to an inflexible system, and not an individual. JSM

19 April 2022
Unprompted review
Rated 5 out of 5 stars

I would just like to thank you very…

I would just like to thank you very much for your help today The person I spoke with was so kind and helpful in answering my concerns And I would not estate in recommending this service to anyone Again manny thanks Mr R Corr

23 November 2021
Unprompted review
Rated 1 out of 5 stars

THIS IS A PRIVATE COMPANY THAT ADDS…

THIS IS A PRIVATE COMPANY THAT ADDS THEIR OWN FEES ON TOP OF THE £3 CHARGED BY THE GOVERNMENT. THEIR WEBSITE IS MISLEADING. THEY STATE COST IS £3 BUT IN SMALL PRINT THEY STATE THEY WILL ADD A HIGHER FIGURE IF SUCCESSFUL!! Go straight to the proper government website where you can purchase what you need for £3.

18 November 2021
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. I ordered a title plan and saw a price of £3, however I missed the additional £78 charge in small print. £81 for a single page that should only cost £3.00 is beyond outrageous. Do not use unless you have money to waste.

11 November 2021
Unprompted review
Rated 1 out of 5 stars

Total waste of time and money!!!

I emailed them the plan i had and asked them if there was an up to date or revised one that effected my boundary and clearly should them my boundary on my email. They phone me and said there was a revised plan and it would cost £30+ to purchase so i did. The changes were on the perimeter of the housing estate and not my property boundary, I complained and got nowhere with them, in the complaint procedure they admitted they cant actually view the plan i purchased until I'd actually purchased it so how do they know it effected my boundary!!! Total waste of time and money!!!

1 November 2021
Unprompted review
Rated 2 out of 5 stars

Late documents.

Ordered documents on 20 Sept 2021, paid £17.95. One month later still no documents and the phone number is unavailable. Sent emails and no response. However this morning after another email the docs were sent over. it seems that there is no automated receipt or confirmation when you order. I was advised by Fraser on the phone -
If you don't receive docs email or call within 24 hrs!!

21 October 2021
Unprompted review

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