I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
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Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.0
Average
486 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UK ETA Online
Dear Steen,
Thank you for your kind review! We're delighted to hear that you found our ETA service easy and functional. We work hard to provide a smooth, reliable, and user-friendly experience, so it's wonderful to know our efforts made a positive impression.
Feedback like yours motivates our team to keep improving and delivering the best possible service. We truly appreciate your support and look forward to assisting you again whenever you need us. Thank you for choosing our ETA service!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Steen,
Thank you for your wonderful review! We're so pleased to hear that you found our ETA service simple, easy, and quick to use. Providing a fast, hassle-free experience is exactly what we aim for, and it's rewarding to know we met your expectations.
Your feedback means a lot to our team and encourages us to continue delivering reliable and efficient service. We truly appreciate your support and look forward to helping you again in the future!
Kind Regards,
UK ETA Online Support
Refund offered
After contact with Andy Lockett they offered a refund. Still strongly advise to be more transparant upfront as their premium service is not clearly shown with a cost.
7 July 2026
Unprompted review
Reply from UK ETA Online
Dear Koen,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Vitor,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also there is no record of you contacting us regarding the issue. If you have any queries feel free to reach out, our Support Team will be happy to assist you.
Kind regards,
UK ETA Online Support
Easy to register
7 July 2026
Reply from UK ETA Online
Dear Klant,
Thank you for your wonderful feedback! We're truly delighted to hear that you found our registration process easy and effortless. We understand that a great experience begins with a smooth start, which is why we've carefully designed our registration journey to be simple, intuitive, and completed in just a few easy steps.
We sincerely appreciate your trust and confidence in us. Thank you for choosing our platform and for taking the time to share your experience. We look forward to serving you and making every future interaction just as smooth and satisfying!
Kind regards,
UK ETA Online Support
Simple and straightforward processing
Simple and straightforward processing
Thank you
Hans Peter
7 July 2026
Reply from UK ETA Online
Dear Hans,
Thank you for your thoughtful feedback! We're delighted to hear that you found our process simple and straightforward. Making every step clear, efficient, and hassle-free is one of our core priorities, and it's wonderful to know that your experience reflected that commitment.
Our team continuously works to simplify the process while maintaining the highest standards of quality, reliability, and service. Feedback like yours encourages us to keep improving and delivering an experience that is both seamless and user-friendly. We truly appreciate your trust and support, and we're grateful that you chose us. If there's ever anything we can do to make your experience even better, we'd be delighted to assist. Thank you for being a valued customer!
Kind regards,
UK ETA Online Support
great support and fast.
6 July 2026
Reply from UK ETA Online
Dear Goverdina,
Thank you for your incredible feedback! We're truly honored by your kind words and delighted to know that our fast response and dedicated support made a positive impression. Delivering timely assistance while ensuring every customer feels heard and valued is at the heart of everything we do.
Recognition like yours inspires our team to keep raising the bar and providing exceptional service with every interaction. We sincerely appreciate your trust, confidence, and support. If there's ever anything more we can do to make your experience even better, we're always just a message away. Thank you for choosing us—we look forward to serving you again!
Kind regards,
UK ETA Online Support
Easy interface
5 July 2026
Reply from UK ETA Online
Dear Heer,
Thank you for taking the time to share your wonderful feedback! We're truly delighted to know that you found our interface easy to use. Our team puts a great deal of effort into designing an experience that is simple, intuitive, and accessible, so it's incredibly rewarding to hear that we've achieved that for you.
Your encouragement inspires us to continue improving and introducing new features that make your experience even better. We sincerely appreciate your trust and support. If you ever have any suggestions, ideas, or feedback on how we can enhance our platform further, we'd be happy to hear from you. Thank you once again for being a valued part of our community!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear George,
Thank you for taking the time to share your valuable feedback with us.
We are delighted to hear that you found the process easy and that providing the required information was straightforward. Our team is committed to making every step as simple, clear, and user-friendly as possible, and it is rewarding to know that your experience reflected this commitment.
Your feedback is greatly appreciated, as it helps us understand what we are doing well and motivates us to continue improving our services. If you have any additional suggestions or comments on how we can further enhance your experience, we would be pleased to hear from you.
Thank you once again for your support and for choosing our services. We look forward to serving you again in the future.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Karen,
Thank you so much for taking the time to share your kind feedback! We truly appreciate your wonderful review and are delighted to know that you were pleased with our quick service. Our team is committed to providing every customer with prompt, professional, and reliable service without compromising on quality, so it's incredibly rewarding to hear that we met your expectations.
Your appreciation means a great deal to us and serves as a wonderful source of motivation for our entire team. We believe that every customer deserves a smooth and hassle-free experience, and comments like yours inspire us to continue raising our standards every day.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Rosemary,
Thank you for your fantastic review! We're thrilled to hear that you found the application process seamless. Creating a simple, transparent, and hassle-free experience for our customers is one of our top priorities, and it's wonderful to know that we were able to make the process smooth and efficient for you.
Our team is dedicated to providing clear guidance, prompt assistance, and a streamlined experience from start to finish. Feedback like yours reassures us that our efforts are making a positive difference and inspires us to continue delivering the highest level of service.
We sincerely appreciate your trust and the time you took to share your experience. It was a pleasure assisting you, and we look forward to serving you again in the future. Thank you for choosing us, and we wish you all the very best!
Kind regards,
UK ETA Online Support
It was quick and efficient
4 July 2026
Reply from UK ETA Online
Dear Gudny,
Thank you so much for your kind feedback! We’re delighted to hear that you found our service quick and efficient. Delivering fast, reliable, and smooth service is exactly what we aim for, so it’s truly rewarding to know we met your expectations.
Our team works hard to ensure every interaction is handled with both speed and attention to detail, making the experience as seamless as possible for our customers. Your appreciation motivates us to continue maintaining and improving these standards.
We sincerely value your support and the time you took to share your experience. It was a pleasure serving you, and we look forward to assisting you again in the future!
Kind regards,
UK ETA Online Support
I obtained my ETA in a very short time
4 July 2026
Reply from UK ETA Online
Dear Pietro,
Thank you for your wonderful feedback! We're delighted to hear that you received your ETA in such a short time. It was our pleasure to assist you throughout the process.
Our goal is always to provide a smooth, efficient, and hassle-free experience while ensuring every application is handled with care and accuracy. Your satisfaction means a great deal to us, and we're grateful that you took the time to share your experience.
Thank you for trusting us with your ETA application. We wish you a fantastic trip, and if you ever need assistance again, we'll be happy to help. Safe travels!
Kind regards,
UK ETA Online Support
My agent
My agent, Andy, and I communicated back and forth to correct my misinformation. He was very patient with me.
3 July 2026
Reply from UK ETA Online
Dear John,
Thank you so much for taking the time to share your experience! We're delighted to hear that Andy provided you with patient, professional, and supportive assistance throughout the process. We understand that correcting information can sometimes take a few back-and-forth conversations, and we're glad Andy was able to guide you every step of the way with patience and care.
At ETA Service, our goal is to make the application process as smooth and stress-free as possible by ensuring every detail is accurate before submission. Your kind words about Andy's dedication and willingness to help mean a great deal to our team, and we'll be sure to share your feedback with him.
Thank you for choosing our ETA service. We truly appreciate your trust and look forward to assisting you again whenever you need travel support. Safe travels!
Kind Regards,
UK ETA Online Support
rip off
page tring to charge you 5 times more than the actual cost of the ETA
1 July 2026
Unprompted review
Reply from UK ETA Online
Dear customer,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
They literally scammed us
They literally scammed us, i put in all of my info and creditcard details. Then i saw the outrageous amount of €600. I immediately closed the website and did NOT approve of the payment. 5 days later they took €600 from my credit card. They haven't provided any documents of the ETA and not even a single email. SCAMMERS!!
13 June 2026
Unprompted review
Reply from UK ETA Online
Dear Talha,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can also contact us via WhatsApp, and our dedicated support team will be happy to help you.
Kind regards,
UK ETA Online Support
Avoid this website!!!
Avoid this website!!!
I cancelled my application within one hour and requested a full refund after being charged 340 USD. The price was not sufficiently clear before payment. There will not show you the price at all , i found it onely from bank account. onely what I recieved that they will return money back in 5-7 business days. Six business days later, I am still waiting for my refund and have not even received a payment receipt.so don’t try to write, that you don’t have my information. You didnt send me anything!
Use the official UK Government website instead, eventough this looks like official. If I will not recieve money back tomorrow, i will inform authorithies
21 June 2026
Unprompted review
Reply from UK ETA Online
Dear Ivana,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that we contacted you several times to complete your application, but we did not receive a response, so we were unable to finalize the process.
We strive to provide clear information at every step. As we have checked records in our system we can see the application is already cancelled as per your request, we have refunded your order which will reflect back to your account within few days as per banks processing time. Please don’t hesitate to contact us directly if you would like further assistance.
Kind regards,
UK ETA Online Support
Speedy service and not hard even for me…
Speedy service and not hard even for me who is not terribly good with technology !!
28 June 2026
Reply from UK ETA Online
Dear Rob,
Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate your kind words and are delighted to hear that you found our service both speedy and easy to use. Knowing that the process was straightforward and user-friendly, even for someone who doesn't consider themselves particularly confident with technology, is especially rewarding for our team.
Our goal is to make every step as simple, efficient, and stress-free as possible while providing prompt and reliable support. Feedback like yours lets us know we're achieving that goal and motivates us to continue improving our service.
Thank you once again for your trust and support. It was a pleasure assisting you, and we look forward to helping you again whenever you need us. Wishing you all the very best!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ernani,
Thank you so much for your wonderful review! We're delighted to hear that you found our service easy and quick. Providing a smooth, efficient, and hassle-free experience is one of our top priorities, so it's great to know we were able to meet your expectations.
Your positive feedback means a great deal to our team and encourages us to continue delivering the highest level of service to all our customers. We truly appreciate you taking the time to share your experience.
Thank you for choosing us. We look forward to serving you again in the future and ensuring every experience is just as easy, quick, and satisfying!
Kind regards,
UK ETA Online Support
I was having some trouble getting the photos uploaded
I was having some trouble getting the right photos uploaded and Andy Lockett really helped me out
27 June 2026
Reply from UK ETA Online
Dear Mike,
Thank you so much for taking the time to leave such a kind review! We're delighted to hear that one of our team members was able to help you with uploading your photos. We understand that technical issues can sometimes be frustrating, so we're pleased we could make the process easier and ensure everything was uploaded successfully.
Your feedback means a great deal to us, and we're proud to know our team provided the support you needed. Delivering friendly, reliable assistance is something we strive for every day, and it's wonderful to hear that your experience reflected that.
Thank you again for your support and your recommendation. If you ever need any further assistance, please don't hesitate to get in touch—we're always happy to help!
Kind regards,
UK ETA Online Support
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