I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each. And why is it converted to US$ and then UK pound? Don't want orange man getting a sl... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.0
Average
511 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Everything was clear
Everything was clear. But for us old people, it was a little bit difficult to take the right photos. Finally I managed. So all good.
28 April 2026
Reply from UK ETA Online
Dear Janine,
Thank you for your kind feedback! We’re really glad to hear that everything was clear overall and that you were able to complete the process successfully.
We understand that taking the correct photos can sometimes be a bit challenging, especially if you're not used to it. Your effort and patience are truly appreciated. We’re always looking for ways to make things simpler and more user-friendly for everyone, and your feedback helps us improve.
If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help. Thanks again for sharing your experience!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Juliana,
Thank you very much for your thoughtful and encouraging feedback. We are truly delighted to know that you found our service diligent and of high quality. Your words mean a great deal to our entire team.
We consistently strive to maintain the highest standards in everything we do, and it is incredibly rewarding to see our efforts recognized and appreciated. Feedback like yours motivates us to continue improving and delivering the best possible experience to all our customers.
We are grateful for your support and trust, and we look forward to welcoming you again and serving you even better in the future.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Tanja,
Thank you for your feedback! We’re glad to hear that you experienced prompt service with us. Providing quick and efficient support is something we always strive for, and it’s great to know we were able to meet your expectations.
Our team is committed to ensuring a smooth and timely experience for all our users, and your feedback reassures us that we’re on the right track. If there’s ever anything more we can assist you with or any suggestions you’d like to share, please feel free to reach out—we’re always here to help.
We truly appreciate your support and look forward to serving you again.
Kind Regards,
UK ETA Online Support
Intuitive application site
Clear instructions, examples and simple interface. Instantaneous feedback on the entered data and nearly instantaneous approval if the instructions are correctly followed
26 April 2026
Reply from UK ETA Online
Dear Arkadi,
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that you found our application process intuitive and easy to navigate.
Our team puts a lot of effort into designing a clear and user-friendly interface, along with detailed instructions and helpful examples, so it’s great to know that these aspects made your experience smooth and straightforward. We’re also pleased that the real-time feedback and quick approval process met your expectations—making the process efficient and hassle-free for our users is always a top priority for us.
Your feedback is incredibly valuable and motivates us to continue improving and maintaining the quality of our platform. If you ever have any suggestions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you once again for your kind words and support.
Kind Regards,
UK ETA Online Support
It was fast and easy
24 April 2026
Reply from UK ETA Online
Dear Hans,
Thank you for your feedback! We’re really happy to hear that you found the process fast and easy. That’s exactly the experience we aim to provide every customer—quick, smooth, and hassle-free.
Our team puts in continuous effort to simplify every step so you can get what you need without any delays or confusion. Knowing that your experience reflected this means a lot to us.
We truly appreciate you taking the time to share your thoughts. Your feedback motivates us to keep improving and delivering even better service. We look forward to serving you again!
Kind regards,
UK ETA Online Support
Not an official website for UK ETA very expensive
I started filling in the application form on your website. Only at the last screen, I noticed that 277,49 USD was
going to be charged, so aborted the transaction. Surprisingly, I saw the transaction billed anyway. This is fraude, steps are taken to urge for a refund....and to notify the authorities of this scam.
24 April 2026
Unprompted review
Reply from UK ETA Online
Dear Saskia,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge.The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We take all reviews seriously and always want to address customer concerns. We have checked records in our system with the details you have provided and we can see that your order is already cancelled and refund is initiated from our end.
If you still need any assistance regarding your anything you can reach out to our Support Team, they will assist you.
Kind regards,
UK ETA Online Support
DO NOT USE THIS.
DO NOT USE THIS.
They collect your credit card info and never tell you the price. You put in your application and still no process is displayed. I only found out when I checked my account. They charged me $170. I read online its only $25. This is a rip off. I Iimmediately called and canceled. They refunded me bit it takes 7-10 business days.
24 April 2026
Unprompted review
Reply from UK ETA Online
Dear Kevin,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Luca,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously; however, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Dirivier,
Thank you for your feedback and for appreciating the speed of our service.
We would also like to highlight that our fee is structured not just around processing, but around a complete premium value-added service experience designed to ensure accuracy, speed, and peace of mind throughout the process. This includes:
✅ Real-Time Monitoring of your application status
✅ Expert Application Review to minimize errors and delays
✅ Facilitated Photo Submission for convenience and compliance
✅ Automatic Discrepancy Handling to proactively resolve issues
✅ 100% ETA Application Approval Assurance (as per eligibility criteria)
✅ Faster Processing and Approval compared to standard timelines
These services are included in our professional processing charges, which reflect the end-to-end support, expertise, and priority handling provided to each application.
If you have any further questions or face any issues at any stage, please feel free to contact us—we are always here to assist you.
We truly value your trust and aim to continue delivering both efficiency and reliability in every service we offer.
Kind regards,
UK ETA Online Support
Quick response
23 April 2026
Reply from UK ETA Online
Dear JWMM,
Thank you very much for your kind review!
We’re delighted to hear that you experienced a quick response from our team. Providing prompt and efficient support is a key priority for us, so it’s incredibly rewarding to know that we met your expectations.
Our goal is always to make the process as smooth and stress-free as possible, and your feedback reassures us that we’re on the right track. We truly appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here and happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Svjetlana,
Thank you so much for your kind words! We're really glad to hear that everything went quickly and smoothly for you—that’s exactly the experience we aim to provide.
Your feedback means a lot to our team and motivates us to keep delivering efficient and seamless service. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Looking forward to serving you again!
Kind Regards,
UK ETA Online Support
It has hidden costs of 100 USD and is…
It has hidden costs of 100 USD and is not the official website. You can do the same process through the app, going to the gov.uk website, and it only costs around 30USD. I have seen reviews, and probably an AI will answer my comment through this page. Possibly, all good comments are bots; no one likes to pay +100USD for the same process.
22 April 2026
Unprompted review
Reply from UK ETA Online
Dear fernando,
We appreciate you bringing this to our attention. Customer satisfaction is extremely important to us. At the moment, we are unable to find a recent transaction under your name. If you could share your order number or more information about your experience, we would be happy to look into this right away. You can share your details via our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Eva,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind Regards,
UK ETA Online Support
Very quick and easy with an incredibly…
Very quick and easy with an incredibly quick approval
22 April 2026
Reply from UK ETA Online
Dear Danielle,
Thank you so much for your kind feedback! We’re delighted to hear that your experience was quick, easy, and hassle-free. Our goal is always to make the process as simple and efficient as possible, so it’s incredibly rewarding to know we met your expectations.
We’re especially pleased that the approval was completed so quickly and smoothly. Our team is committed to providing fast, reliable service, and your feedback reassures us that we’re delivering on that promise.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Livia,
Thank you so much for your kind words! We're really glad you enjoyed the simplicity and speed—it’s exactly what we aim for.
We’ve worked hard to make the experience smooth, intuitive, and efficient, so it’s great to know that it made a difference for you. Your feedback truly motivates our team to keep improving and delivering even better performance.
If you ever have suggestions or features you’d like to see, we’d love to hear from you. Thanks again for your support!
Kind regards,
UK ETA Online Support
It was a very good experience
It was a very good experience . I had a little trouble with the photographs but thanks to guidelines and very quick answers I managed very well.
21 April 2026
Reply from UK ETA Online
Dear Chrysoula,
Thank you for your kind feedback! We're really glad to hear that you had a very good experience overall. We understand that the photographs section can sometimes be a bit tricky, especially on the first attempt, but it's great to know that the provided guidelines and quick support responses helped you navigate through it successfully.
Your patience and effort are truly appreciated, and we're happy that everything worked out well in the end. If you ever face any difficulties again or have suggestions for improvement, please don’t hesitate to reach out—we’re always here to help!
Thanks again for sharing your experience!
Kind Regards,
UK ETA Online Support
The online application process is smooth and straightforward!
The online application process is clearly explained, there is enough time built into the system to prepare the required photos, the response arrives quickly.
Superb process and software behind it.
20 April 2026
Reply from UK ETA Online
Dear Gabor,
Thank you for your thoughtful and detailed feedback. We’re delighted to hear that you found the online application process clear and well-structured. Our goal is to make every step intuitive and user-friendly, so it’s especially encouraging to know that the guidance and timelines gave you enough flexibility to prepare your photos without feeling rushed.
We’re also pleased that you experienced a quick response time—efficiency is something we continuously strive to improve, as we understand how important timely updates are during an application process.
Thank you once again for taking the time to share your experience. We look forward to serving you again in the future.
Kind Regards,
UK ETA Online Support
It's quick but easy to follow but there…
It's quick but easy to follow but there is only one problem one needs to guess.
My photo was not accepted, however I received info: "Hey, check ALL data you provided.'
Couldn't you clearly state: hey, this needs to be changed / reuploaded?
20 April 2026
Reply from UK ETA Online
Dear Agata,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We understand how the message you received may have felt unclear, and we agree that more specific guidance would have been helpful. Your suggestion about clearly indicating what needs to be corrected or reuploaded is valuable, and we will work on improving our communication to make the process more straightforward for all users.
That said, we’re happy to inform you that we have successfully received your photos, and your application has already been approved. All the relevant details and next steps have been shared with your registered email address, so please take a moment to check your inbox (and spam/junk folder, just in case).
If you have any further questions or need assistance, feel free to reach out—we’re here to help.
Kind Regards,
UK ETA Online
Beware of hidden fees
This site takes advantage of distracted and unaware people. You starr the process always with the indication that the ETA will cost around 23€. Every step of the process shows that amount as the amount to pay, so when you arrive to the payment, you expect to pay that, but no... you need to scroll to the end of the page to see that in reality they will charge you another 99€ on top of the normal fee that you would pay if using the government site. On top of that I have no idea what they will do with my photo and passpprt. I got tricked into this, but hopefully this review will prevent others from being tricked as well.
PS. I did this whole process for my wife, so it's normal that you will not find my name in your records.
16 April 2026
Unprompted review
Reply from UK ETA Online
Dear Gonçalo,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns. However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
Warning against using UK ETA Online
Warning against using UK ETA Online
They charge €198 to help with the visa application.
18 April 2026
Unprompted review
Reply from UK ETA Online
Dear allan,
Thank you sincerely for your thoughtful and encouraging feedback. It truly means a great deal to us that you took the time to share your experience.
We are absolutely delighted to know that our service met your expectations. At our organization, we continuously strive to uphold the highest standards of quality, care, and consistency, and your kind words reaffirm that we are on the right path.
We look forward to the opportunity of welcoming you again and exceeding your expectations even further. Should you need any assistance in the future, please feel free to reach out—we are always here for you.
Kind regards,
UK ETA Online Support
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