Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... See more
Company replied
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See what reviewers are saying
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... See more
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... See more
Company replied
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... See more
Company replied
Company details
About ukecigstore.com
Information provided by various external sources
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Contact info
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.0
Great
3K reviews
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ukecigstore.com
Hello,
Thank you so much for taking the time to leave such a wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with your recent purchase and that you were pleased with the prompt delivery.
We hope to see you soon!
Honestly the best place for you…
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a certain amount.. such a huge selection of everything at you fingers love this place
29 August 2023
Reply from ukecigstore.com
Hello Michael,
We're delighted to be your top choice for vape products and juices! It's great to know that you appreciate our loyalty program, competitive pricing, and speedy, free shipping. With a vast selection at your fingertips, we aim to make your vaping experience as enjoyable as possible.
Thank you for your loyalty, and we can't wait to assist you with all your future vaping needs.
Best Regards
Lovely vape quick delivery
28 August 2023
Reply from ukecigstore.com
Hello Lorraine,
We sincerely appreciate your positive feedback! It's great to hear that you found the vape lovely and the delivery was quick.
We hope you continue to enjoy your vaping experience.
Best regards
High quality products at affordable…
High quality products at affordable prices with super speedy delivery. The whole process was quick, efficient and easy. Great variety and choice of products
26 August 2023
Reply from ukecigstore.com
Hello,
Thank you for taking the time to share your positive experience with us!
Our team takes pride in ensuring speedy and efficient delivery to our valued customers. It's fantastic to know that you had an easy and seamless shopping experience, and we're pleased you appreciate our variety of products.
Best Regards
Really fast delivery
28 August 2023
Reply from ukecigstore.com
Hello,
Thank you for sharing your feedback with us!
Thank you for choosing us!
Fast delivery
27 August 2023
Reply from ukecigstore.com
Hello Roxana.
Thank you for the 5-star review.
Speedy delivery is our priority, and we're glad you experienced it!
Best Regards
Fast delivery
22 August 2023
Reply from ukecigstore.com
Hello Leigh,
We're thrilled to hear that you had a great experience with us.
See you soon!
Reply from ukecigstore.com
Hello Cecil,
Thank you for sharing your positive experience!
We're here to serve you!
Great choice, value & service
Great choice & value, efficient service and delivery. Recommended !
21 August 2023
Reply from ukecigstore.com
Hello Ian,
Thank you so much for taking the time to leave us a fantastic review!
It's wonderful to know that you're delighted with our product choices, pricing, and the efficiency of our service and delivery.
Thank you for choosing us!
Great price and fast delivery
Great price and fast delivery. As a bonus their loyalty scheme is top rate.
26 August 2023
Reply from ukecigstore.com
Hello Rob,
It's fantastic to hear that you not only found our prices competitive and our delivery fast but also that you're enjoying our loyalty program.
We eagerly await the opportunity to serve you again soon!
I love ecig pens
I love using ecig pens there pens are easy to use & they have loads of different flavours to choose from so I'll be coming back for more of them
21 August 2023
Reply from ukecigstore.com
Hello Aly,
We greatly appreciate your wonderful 5-star review! It's fantastic to hear that you're enjoying our e-cig pens and flavours.
Thank you for choosing us!
Brilliant Store
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Being using this store for a while now,and they have never failed me . They are simply the best around online .
24 August 2023
Reply from ukecigstore.com
Hello Robert,
Thank you so much for your fantastic review!
Customer satisfaction is our top priority, and we're thrilled that you've found our service brilliant and our delivery super fast.
See you soon!
Reply from ukecigstore.com
Thank you for your excellent review, Michael
We look forward to seeing you again soon
Reply from ukecigstore.com
Hello David,
Thank you for your feedback, This is great to hear!
See you soon
Reply from ukecigstore.com
Hello Mr Stephen,
Thank you so much for your 5-star review!
Building trust with our customers is of utmost importance to us, and we're grateful for your trust in our store.
Kind Regards
Reply from ukecigstore.com
Hello Gaynor,
Thank you for your review, so please to hear you were happy with our website and the delivery service
We look forward to seeing you soon
First class customer service
First class customer service. Fast delivery. A very wide range of products.
Very helpful advice to help choose the right product.
I highly recommend this store.
23 August 2023
Reply from ukecigstore.com
Hello.
Thank you so much for taking the time to leave such a glowing review!
Providing helpful advice to our customers is something we take great pride in, and it's wonderful to know that you found it valuable.
Best Regards
Always obliging and happy to help
22 August 2023
Reply from ukecigstore.com
Hello Mary,
Thank you very much for your kind words and the 5-star review!
Customer satisfaction is our top priority, and we're always here to assist you.
Kind Regards
Best online vape store I’ve ever used.
Best online vape store I’ve ever used.
Always fast delivery, good prices and a great reward programme.
21 August 2023
Reply from ukecigstore.com
Hello,
Thank you so much for the fantastic review!
Providing fast delivery, competitive prices, and a rewarding program for our customers is a top priority for us.
See you soon!
Reply from ukecigstore.com
Hello,
We're delighted to hear that you had a great shopping experience with us! Our team works hard to provide a wide selection of products and ensure swift deliveries.
Best Regards
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