I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
Called for some advice on my reports provided by their site. Joe was extremely polite and helpful, fully explaining my questions. He also helped with navigating me to areas of the site that were pe... See more
Company replied
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
unexpected subscription charges
I contacted for unexpected subscription payment, it was sorted within a minute. Giuseppe was very quick and helpful.
15 April 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Giuseppe dealt with my query very…
Giuseppe dealt with my query very quickly. Thankyou
14 April 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
This company is a scam
This company is a scam. They signed me up to a recurring payment without any emails or confirmation they were doing this. Asked me to log in to my account then when trying to gave the message 'log in details will be sent to you email' never received. Spoke to my bank who manage to close the account and block any further payments. AVOID.
10 April 2025
Unprompted review
Reply from UKCreditRatings
Dear James,
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We note that the account you created uses a different email address to the email used when submitting your Trustpilot review, we are unable to manage or influence the personal mailbox configurations and ultimate delivery of emails across the multitude of email providers used by our customers, including those using a Hotmail account.
Customers can quickly and easily cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We note that you initially contacted our support team via Live chat, which resulted in your account and any future payments being immediately cancelled. A refund for the cost of your month’s subscription was subsequently refunded to you prior to your review being posted online.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I spoke with Michael and he was lovely
I spoke with Michael and he was lovely. My needs were met very quickly also.
31 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Scammer
Scammer, they never send an email with invoices; they just charge my money each month 19.95, and I see it after 1 year.
31 March 2025
Unprompted review
Reply from UKCreditRatings
Dear Mike,
Thank you for your recent review which we note has been made on behalf of another individual.
We would invite the account holder to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can quickly and easily cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Great customer service.
I spoke to Michael and he was extremely helpful, very polite, sorted out my issue without any fuss and would recommend them, it was refreshing to speak to someone with a personality and very relatable.
31 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Joe was excellent at explaining…
Joe was excellent at explaining everything I needed advice with on how to improve my credit report . Thank you.
27 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
The representative was calm
The representative was calm, patient and very professional. Gave more insights on how to better my credit score
27 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Thanks to Michael Walker
Thanks to Michael Walker, today - who was extremely pleasant and helpful in giving me useful guidance relating to my credit score.
26 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very friendly and answered all my…
Very friendly and answered all my questions
25 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I had a query re my credit report and I…
I had a query re my credit report and I was sceptical about this company wanting to sell me products. My experience was very different . I spoke with Louis who was professional , knowledgeable and pin pointed some actions for to take. His approach was warm and supportive and I felt completely comfortable talking about this issue. He was just great , honestly a complete breath of fresh air.
Thanks Louis you are a credit to your company . Many Thanks .
12 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
i've received an email saying Uk credit…
i've received an email saying Uk credit ratings are taking 29-95 from me , i have absolutely no idea what this is for , i certainly didn't sign up for it intentionally , ive emailed as per their website to tell them to cancel , i will also be cancelling DD with my bank , this is not a service that i actually want so a bit worrying they somehow have my bank details , i think it was whilst i was reviewing finance deals , so be warned this company is lurking in the back ground and it appears you are prompted to click on them as part for finance application
7 March 2025
Unprompted review
Reply from UKCreditRatings
Dear Mr Smith,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Unexpected payment was refunded within…
Unexpected payment was refunded within 2 minutes of asking.
3 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Scammers
Scammers ! Taking money from my account without any prompt !
28 February 2025
Unprompted review
Reply from UKCreditRatings
Dear Eu Si Tu,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Great Customer service
Great Customer service. Got what was needed. Thanks Giuseppe..
28 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Good site to use to check your credit…
Good site to use to check your credit file. Easy to cancel too. Giuseppe Was really helpful.
27 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Great customer service
Great customer service. Questions were answered, guidance received. Well done Louis
24 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael was amazing and supported and…
Michael was amazing and supported and gave information that I was not aware and extended the trial free period , god send
24 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.