I ordered 2 items which were damaged in the post by EVRI. EVRI were no use, but when I contacted UK C&L they were so helpful and within hours they had dispatched one item that they could replace and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a campervan awning, unfortunately after speaking with a lovely advisor I was told they weren't in stock for a number of weeks. As im going away soon she promptly cancelled my order and requ... See more
We found what we needed at another camping company. Yours came up cheaper we were kept informed about delivery. Great service haven't unboxed the item yet so cannot comment on the items use. I'm sure... See more
Ordered a 'California' type ladder to access the bed in the pop up roof of our VW campervan. This is a 2 piece ladder, which slots together. The top half is rigid and has fixings at the top, which mi... See more
Company details
Written by the company
UK Camping and Leisure is an online retailer with a showroom in Northampton, supplying a wide range of camping, caravan, motorhome and outdoor leisure equipment. We work with leading brands such as Coleman, Fiamma, Isabella, Vango and many more, helping customers find reliable products for holidays, touring and outdoor adventures.
Contact info
Unit 24 Rotherthorpe Crescent, Rothersthorpe Industrial Estate, NN4 8JD, Northampton, United Kingdom
- onlinesales@ukcampingandleisure.co.uk
- ukcampingandleisure.co.uk
4.2
Great
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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Ordered a new jockey wheel
Ordered a new jockey wheel, quick service and great price
2 July 2025
Unprompted review
Fast service excellent product…
Fast service excellent product excellent value all rounda positive experience
7 July 2025
Unprompted review
Replacement of faulty sleeping bag - resolution eventually reached
I have amended my original review from 1 star to 3. Somebody from UK Camping and Leisure did eventually recognise - after several emails from me - that it was my legal right to have a faulty sleeping bag replaced. i duly received my replacement this Saturday. It looks fine. It's a reputable brand (outwell) and I am presuming that the issue with the first bag was a one off. I am relieved that we were able to resolve this. Unfortunately leaving it as a 3 star review because of the hassle.
8 July 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Patricia, thanks for your feedback. We're sorry that you experienced the issues in the first place but are glad this was able to be resolved to meet your expectations. We're sorry again for any inconvenience caused and thank you for your patience during this time. Regards, UK C&L
Quick well packaged delivery
Quick well packaged delivery. Competitive prices.
26 June 2025
Unprompted review
Reply from Uk Camping and Leisure
Thanks for your feedback Simon, we're pleased you were happy with the delivery of your order and our pricing. We look forward to your custom again in the future! Regards, UK C&L Team
Kettles to Awnings
Great display of everything from kettles to awnings.
Staff very helpful.
8 July 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Martin, thanks for your lovely comments. We're glad you enjoyed your recent visit to our showroom! We hope to see you again soon. Regards, UK C&L Team
Great service, friendly staff
Helped out happily in an emergency. Saved our weekend.
3 July 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Harpz, thanks for your kind words. We're glad our team could help save your weekend plans and you had a positive experience in our Northampton showroom, we hope to see you again soon! Regards, UKC&L Team
Great customer service and stock
Great customer service and stock. Thankyou
27 June 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Matt, thanks for your feedback. We really appreciate your comments! Regards, UKC&L Team
Reply from Uk Camping and Leisure
Hi Barry, thank you for your feedback, we're glad you've had a positive experience with us recently. Regards, UK C&L Team
Reply from Uk Camping and Leisure
Hi Adrian, thanks for your feedback! We look forward to your custom again in the future! Regards, UK C&L Team.
Reply from Uk Camping and Leisure
Thanks for your feedback Karen, we're pleased you were happy with the service received on your visit to our Northampton Showroom! We hope to see you again soon! Regards, UKC&L Team.
Reply from Uk Camping and Leisure
Thanks for your feedback Allun, we're glad to see that you enjoyed browsing our Northampton Showroom and we hope to see you again sometime! Regards, UK C&L Team.
Disappointing ordering/ delivery experience
Ordered a tap for our Motorhome. We were going on holiday and needed it urgently. It took 17 days from ordering until delivery, There is no phone number for this company. I had to email 7 times to obtain updates. Excuses given were-
Out of stock
Lost in Transit
Couldn’t give a time line.
I would not recommend this company based on my experience. Poor customer service/ ordering department.
Only positive is the tap was what we required!!!
11 June 2025
Unprompted review
Reply from Uk Camping and Leisure
We're sorry to learn you feel this way, we appreciate this isn't ideal and we can assure you that we do everything we can to rectify lost orders as quickly as possible, unfortunately this is outside of our control. I'm afraid we've been unable to locate your recent communications from the details provided, to investigate this further for future improvements to be made but if you would like to provide further detail for feedback, please contact us at onlinesales@ukcampingandleisure.co.uk and our team will look forward to reviewing this! Regards, UKC&L Team.
Shouldn't have worried
I ordered 2 outdoor revolution pronto pro 4 windbreaks as they were a competitive price plus an extra 5% off. After ordering i decided to read the reviews and because of a lot of negative reviews I panicked and thought I'd made a mistake and should have ordered else where! I contacted them through messenger and they were extremely helpful and reassuring. My order came in just under a week. I'm very pleased and shouldn't have worried. Many thanks uk camping and leisure.
20 June 2025
Unprompted review
Reply from Uk Camping and Leisure
Thanks for your kind words Carol, we're pleased our team could reassure you regarding your recent purchase! We look forward to your custom again in the future! Regards, UK C&L Team
Ordered a self inflating mat which…
Ordered a self inflating mat which hasn't come yet but Lois who helped me with my order was top class with the service. I wanted it next day delivery but it wasn't showing up as an option for some reason at checkout and she sorted it all out and even went beyond to make sure it went today even though it had past the cut off for next day delivery by going to the warehouse and physically getting across the line! Great service by Lois!
18 June 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Gary, thanks for your kind words about our colleague Lois, we've fed this back to our Customer Service Team! We're glad everything could be provided for you quickly ahead of your trip! Enjoy! Regards, UK C&L Team
Scam Company
Wish I had seen the other negative reviews prior to purchase and I would’ve purchased elsewhere. Seems like a regular occurrence that they just send something random from their warehouse rather than what you’ve ordered.
Do not purchase Fiamma brackets for a Peugeot Boxer / Ducato etc as they send caravan brackets and think it’s ok for you to ‘amend them’ to make them fit.
You then have to go out of your way to take them to a drop off point to return before they offer any form of compensation / refund.
Who knows if I’ll actually see any of my money back if I drop them off?!
10 June 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Lucy, we appreciate the situation you're in at present isn't ideal and we can only apologise for the human error that has occurred on this occassion. We can assure you this isn't a usual occurance and has been resolved as quickly and efficiently as we are able to do, as the item does require to be returned to us and our process is a local parcel shop. Once the item is received back, we will provide yourself a FULL refund ASAP. We're once again sorry for the error and that you feel this was not resolved to your expectations. Regards, UK C&L Team.
What a wonderful helpful company
What a wonderful helpful company. Ordered 2 items from them one of which was unfortunately damaged in transit (obviously no fault of UK Camping) and the other wasn't suitable for my needs. Emailed them to explain the situation and they replied almost immediately with a sincere apology and a promise to arrange the pick up of the items. As soon as they received the goods they immediately issued a full refund and another apology! Excellent professional communication throughout the process. I'll definitely be a returning customer and would highly recommend them to new customers. Top job guys 😊
10 June 2025
Unprompted review
Reply from Uk Camping and Leisure
Thanks so much for your wonderful feedback Nigel, we'll certainly pass this onto the relevant teams and we look forward to your custom again in the future! All the best, UK C&L Team.
Ordered wrong size
Delivered straight away however my dad ordered the wrong size and also put the packaging in the bin. We need to know if we can still return it - but have not had any replies to my emails. Can anyone from the company help please?
30 May 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi Gary, we're sorry to learn you're having issues communicating with us. We've checked your name on our system but are unable to locate any emails from you, can you please contact us again at onlinesales@ukcampingandleisure.co.uk or visit our WebChat facility on the website so we can help yourself further with this. Regards, UK C&L Team.
Next Day Delivery NOT!
Not impressed with the wording on UK Camping and Leisure website and I won't be using them again. Last Saturday I paid for next day delivery for a jack for my caravan. Their website clearly stated next day delivery if the order is placed before 1pm, so I paid for it on top of the price of the jack £66.98. I'm still waiting. I got in touch with them today (Tuesday) and they now tell me that next day delivery is next working day. Didn't say this at checkout, although it does in the small print if you check their terms and conditions, sneaky. I have been in touch via chat and they gave me a tracking link. I followed it and discover that the carrier still hasn't recieved my order. So I have asked for a refund, UK Camping and Leisure have refused and told me that I should wait for the item then return it for a refund. I'm taking my caravan away on Friday so needed the jack and the accessories to change my tyres before leaving, could've had the job done by now. No time to get another jack so will have to call out a mobile tyre service and pay out more money on top of the cost of the fitting. Not impressed at all UK Camping and Leisure. I think it's time to cut back on internet shopping as it is becoming increasingly unreliable. Back to the high street and face to face shopping from now on.
24 May 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi there, we're sorry to learn that you feel this way regarding your recent order, we can assure you we've fed your comments regarding the wording to the relevant teams. Unfortunately, when an item is in transit (Even if not yet scanned into the carriers depot), we're unable to cancel the order. We can see our colleagues did offer to cover the return postage in this instance, to prevent the item from being lost if returned to sender. We're sorry we couldn't be of further help on this occassion. Regards, UK C&L Team.
This company treats you like a real…
This company treats you like a real person and not a number. If anything is wrong they put it wright straight away.
The tent lady in Customer service called Lois is very professional, polite and very friendly in her approach.
I will be buying everything from them in the future.
14 May 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi David, thanks so much for your kind words about our colleague Lois. We will certainly pass this feedback on and we look forward to your custom in the future! Have a great day, UK C&L Team.
Terrible company to deal with no viable…
Terrible company to deal with no viable phone number
Still waiting to hear back about my order . Would never deal with this company again sent numerous emails they only replied to one .Want a full refund one star is too high for this lot
13 May 2025
Unprompted review
Reply from Uk Camping and Leisure
Hi John, we're sorry to learn you feel this way. We can see our colleagues have been corresponding with yourself regarding your recent order and are looking to support you in resolving this as quickly as possible. We can only apologise that we're unable to meet your expectations on this occasion. Regards, UK C&L Team.
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