UK Bathroom Store Reviews 

5,719
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, such as bathroom fittings, often noting their solid construction and appealing design. Many highlight the efficient and prompt delivery service, with items arriving quickly, well-packaged, and frequently ahead of schedule. Reviewers also appreciate the knowledgeable and helpful customer service, described as efficient and supportive. However, some customers noted occasional product issues, including items arriving damaged or not meeting expectations for size, color, or material. A few others also experienced delivery delays, insufficient communication, or problems with drivers not assisting with heavy items upon arrival.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the good quality, sturdy nature, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as great, sturdy, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of placing orders and the... See more

Service

People report positive experiences with service, often highlighting the ease of processes like returns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little dubious as buying from a big national store that quality would be low but it’s great. Same make as our local builders merchants and half the price as in their catalogue ( although they d... See more

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more

Company replied

Rated 5 out of 5 stars

Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more

Company replied



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Radiator Shop
  4. Shower Door Shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,719)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product great - service not so

The product itself is great and exactly what I was looking for.
I am however disappointed with the delivery service - no one informed me that the item was out of stock and would take such a long time to arrive. I would have looked for a different supplier had I know earlier.

24 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that this information did not reach you. Our intention is to inform every customer within a few hours of any delay to an order and we pride ourselves on being able to do just that.
I can see that somehow this one slipped through the net and I will be investigating how this was able to happen.
Please accept my sincere apologies for the inconvenience this may have caused.

Rated 5 out of 5 stars

Excellent fast delivery and reliable

Excellent fast delivery and reliable, have made several purchases recently and will again in the future. Thanks

6 May 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind review, always appreciated and glad we could help.

Rated 5 out of 5 stars

Great quality loo seat

Great quality loo seat. Pleased to see it has a wood grain which wasn’t visible
On the website. Easy push button removal for cleaning. Delivered as expected. Very pleased.

5 May 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for rthe kind review.

Rated 5 out of 5 stars

Great service

Great service, called to check stock. Item was available and managed to collect it within the hour!

30 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 5 out of 5 stars

Highly recommend

Used this company a few times over the process of renovating my bathroom. They were absolutely brilliant, so helpful and super quick response times. I contacted them looking for a specific type and size of bath that was not on their website, they immediately found me the perfect bath from one of their suppliers.
Highly recommend and will use again.

29 April 2026
Rated 5 out of 5 stars

Really impressed with UK Bathroom…

Really impressed with UK Bathroom Store. Good quality products, fast delivery, and excellent customer service. Everything arrived as expected. Would happily order again.

1 May 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 3 out of 5 stars

Great price and ease of order

Great price and ease of order. The big let down was having no control over order, no notification and option to change delivery day. A case of its coming and make sure you are in. Felt that once order placed Bathroom store was not that interested in delivery, no longer their problem. As I say great price and easy to place order.

28 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that the delivery service was as expected. We do send items with couriers that ring and book specific delivery dates and times and then send texts and e-mails etc to keep you informed. It appears in this instance that this was not the case and I can only apologise as to why that was.
I will be looking into this further to find out why this process did not occur on this order.
Orders with goods of this size need to be arranged for a signature.

Rated 5 out of 5 stars

The seat is solid

The seat is solid, substantial and comfortable. The attachments are similar and easy to apply. The fittings are the same and it is easy to adjust with a range of movement for the seat, so it can be a bit forward or back, and the seat and cover will be upright.

21 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 5 out of 5 stars

Heritage online purchase

Contacted uk bathroom store on the online chat and the representative was quick and knowledgeable, made order and received the next day
Delighted with our purchase and wouldn’t hesitate to use again and would recommend
A lot of web page chat options are normally a disaster leaving you frustrated. This one is great and the representatives knows their products and doesn’t wing it as many do.

23 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the review, its really appreciated. We pride ourselves on this level of service, we don't use AI bots on any other automation, just real human beings who have been in the industry for years and know the products inside out. Its a simple formula but one we think works !

Rated 5 out of 5 stars

Lots of choice on the website

Lots of choice on the website. Competitive pricing . Easy to purchase and my order arrived the next day. Great service!
Sadly the the shower tray I ordered was not big enough but returning it was straight forward

23 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 4 out of 5 stars

Pretty good

Arrived swiftly, really easy to fit. Downside was that when I bought it I was looking for solid wood seat and, on arrival, it turned out that it is laminated which was not evident on the website.

17 April 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Mayn thanks for the review.

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