Yard Force UK Reviews 338

My Cordless leaf Blower stopped working and after contacting Yardforce customer services (Nicky), collection was arranged for the following day. A couple of days later I was informed that they had identified the defective PCB and they were going to send a brand new replacement. The new Blower arrived just two days later. Absolutely amazing customer service. Not only did Nicky keep me fully informed throughout the process but the whole thing happened so quickly. Couldn't recommend Yardforce highly enough.

Purchased a yardforce leaf blower vacuum 4.11.24.Faulty. I returned this and I have never encountered a worse case of Customer Service. They pass you on to coreservice and they ask repeatedly for the model number etc. They have all the documentation, and photographs, letters, and proof. No one to one telephone human conversation, all done through a disgraceful, email or if you're lucky a text message. 3 weeks of 10 plus phone calls, 12 emails, repeat, repeat repeat, phone, phone, phone. Useless. They owe me £19 for post and packaging, still waiting. I think an email to David Dominey, Martin Lewis, and all is next. Just ridiculous, communication.

Not even worth 1 star, I would highly recommend that you do not purchase from Yardforce…. Notified them on numerous occasions in fact since October regarding a faulty battery on my mower which we purchased April 24. After speaking to them by phone we were promised a new battery…. Nothing arrived, they also ignore all emails.
We have been in contact with the original supplier who have promised a full refund on return to there store, which we are forever grateful for.
On a final telephone call to Yardforce today nothing but unhelpfulness and they seemed unconcerned at been given a bad review

I had a problem with the hose on my Jet Washer, I contacted customer services who couldn't be more helpful, they shipped out a new part that week.

Many thanks to Nicky at Yard Force for your professional, prompt and friendly service.

My first Yard Force mower batter died after 2 months of use - probably 8 uses. I brought a replacement becasue I thought I have over charged the battery or damaged it in some way. The replacement battery lasted just 1 week!!!

I would not recommend this item and have told my friends and family to avoid at all costs. Complete waste of money.

I experienced a problem with failing batteries on my Vac/Blower. I contacted Customer Service, the problem was rapidly resolved and two new batteries were sent by return of post. All is well..so far! Well done Customer Service

I purchased a Yardforce 40v battery operated mower 18 months ago for £175. As with numerous other customers the battery failed to charge. The response from Yardforce Customer Services Technical Department was that I would need to replace the charger and battery, as these were only guaranteed for 12 months ( as opposed to the now useless mower which has a 2 year guarantee).The cost would total approximately £130. The product should be avoided.

Sorry but for me Yardforce is Yarforce

Absolutely fantastic customer service, good website for recording problems and an extremely prompt reply to my query. I had a battery problem as the battery would not fully charge, after completing the relevant details on the website I received a replacement battery within 48 hours. 5 stars for the customer service team.

Excellent service very helpful and item delivered quickly very happy

I am blown away by how prompt and professional Yard Force have been when dealing with my faulty robot mower. All other companies are trying to find excuses, postpone or plain ignore you, however Yard Force honoured their obligations faultlessly. I cannot recommend them enough. Thank you, Nicky.

I bought a Yardforce mower 2 years ago and it has been the worst piece of equipment of any type I have ever bought. I am 62,years old.

Initially the battery was fine and lasted the 30 minutes it took to cut my lawn but within a few weeks it was only lasting 20. Its lifespan rapidly deteriorated and I attempted to complain. Trying to get through by phone proved impossible but I managed to register a complaint online that received attention and they sent me a new battery. The same thing happened. They then sent me a new charger and a third battery which lasted a year but is now rapidly deteriorating and only lasted 10 minutes today. I have given up on it and will get great pleasure in taking it to the recycling centre and throwing it in the skip. I don’t believe this company should be allowed to trade, it is simply selling ‘not fit for purpose goods’.

Excellent customer service.
When a fault developed with my battery powered hedge trimmer the after sales service was simply brilliant with a replacement string within a couple of days. Thank you

I bought a Yard Force LM G37A Cordless Mower from Amazon in May 2023. Great product but it has one major failing in the GR40V battery. Last summer 2023 the battery would last around 15 mins after a full charge which was OK for me to easily cut my front lawn but this summer the battery has been lasting only around 5 mins and has now deteriorated to only last 1 or 2 minutes at very best. When the battery is now put on charge, it shows a fully charge green light within one minute. It is a great mower but is badly let down by a shockingly poor battery performance. Hence the reason for 1 star.

Update on 03/10/24 - Since my initial review above, the Yard Force service team have since contacted me and sent me a replacement battery so many thanks to them for that kind gesture. I now have a fully working cordless mower.

Bought a Yardforce battery mower 11 months ago. The battery will not fully charge and lasts about 15 minutes. Will only charge to 3 lights on the display it wont illiminate the 4th fully charged light no matter how long it is charged for. Initially would cut my lawn twice over, now will only cut about half. (50sq. Mtr lawn).
I have read lots of threads and there are many 2nd hand Yardforce mowers out there all with no battery. This tells the tale. However on contacting the supplier my problem was very quickly resolved with a new battery in shipment. Great support Yardforce, despite my initial reservations.

A product like edging strimmers are useless if you can’t get spare parts. Though Yardforce give the (recorded) voice impression that they are going to fix your problem really quick this is not the case . Just you try and get a spare spool of cutting line for their strimmer . For me after 90 minutes on internet and including another call to Yardforce to be told they are going to solve the problem really quick …I give up .

Tried to order just a battery charger on the website. Put in all the details, went to paypal, then it asked me for all the details again, 4 times.
Made a phone call, (trying to find a phone number on the website was like finding a needle in a haystack) told them the story. After 25 minutes of speaking to a young lady (obviously not trained in customer service) asked me to repeat details, three times, the order was placed. Gave her my card details, didn't go through. Told her there was no reason why it wouldn't, she tried another two times insisting my card number was wrong. No worries, she said, I'll get customer service to call you back immediately. Three hours later, I was still waiting so called them back. Spoke to a young man, who was obviously hard of hearing as I had to repeat my details twice. While I was waiting five minutes for him to 'check something' I looked at the Trustpilot reviews. Saw how diabolical they were, so canceled the order and bought a new hedgetrimmer somewhere else.

If I could have given this thing zero stars, I would have done so.
Getting the battery out for charges is impossible unless you have the hands and the strength of a silver back gorilla. As a female, I stand no chance. Friends who tried, too, found it incredibly hard. Bad design. Not at all user friendly.
Changing blades isn't much easier.
The instructions are a joke. I'd certainly not buy that badly designed product again.

Very good company and very helpful. Love the grass trimmer.

Bought a YardForce mower and strimmer last year that use the same battery. After a year the battery now lasts a grand total of 25 seconds and requires a good 8 hours charge to then cut for 25 seconds again. Initial contact with customer services was positive and they promised to send a new battery. After this didn’t arrive they told me it had been lost in transit and they’d send another one. That also hasn’t arrived and my emails are being ignored. I can see that this is a common thread. These batteries are not fit for purpose. I now have a mower and strimmer that are useless to me and I need to invest in new equipment after just over a year of use. Avoid this company at all costs.