Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic quick service…
Fantastic quick service and dog loves the food. His condition and gut health has improved massively
26 January 2026
Reply from Virbac UK Webshop
Dear Sara,
Thank you for the fantastic review.
We're delighted that your dog's health has improved so significantly and that he's loving his meals.
Good product and communication
Good timely communication, quick dispatch and delivery, above all excellent product that seems well suited to the dog’s particular needs.
26 January 2026
Reply from Virbac UK Webshop
Dear Paul,
Thank you for the wonderful review! We are so pleased to hear that our communication and delivery speed met your expectations. Most importantly, it’s fantastic to know that our VETERINARY HPM range is such a great fit for your dog's specific needs🐾
Great dog food
Great dog food! Recommended by the vet, this food is brilliant. Our dog is now healthier than ever and loves the kibble!
16 January 2026
Reply from Virbac UK Webshop
Dear Spencer,
It's wonderful to hear that your dog is doing so well. We're thrilled that our VETERINARY HPM range has made such a positive impact on his health and that he enjoys every meal.
Thank you for sharing your experience with us!
Reply from Virbac UK Webshop
Dear Mariana,
We're delighted to hear your dog is enjoying VETERINARY HPM.
Thank you for your feedback.
A great company!
Good value, efficient website, easy ordering (subscription makes it even cheaper) fast reliable delivery, accurate and helpful notifications. A pleasure to use! Very happy with Virbac
5 January 2026
Reply from Virbac UK Webshop
Dear Mike,
Thank you so much for your lovely review.
Providing a fast, reliable, and cost effective service is our top priority, and we’re glad our subscription model is working well for you.
Thank you for sharing your experience with us.
Review on product
Liked the service, my dog likes the product easy to move over to but no so much on the price
23 January 2026
Reply from Virbac UK Webshop
Dear Tracey,
Thank you for sharing your feedback. It's great to know the move over to VETERINARY HPM was easy and your dog enjoys the product. We understand that the price is a consideration. We're committed to using high quality ingredients, which contributes to the cost. We believe this focus on quality provides a significant health benefit for your dog and we are confident you'll find the results are worth the investment.
Reply from Virbac UK Webshop
Dear Mark,
Thank you for the feedback.
We're thrilled to hear that our ordering process and delivery time met your expectations.
Excellent service
2 January 2026
Reply from Virbac UK Webshop
Dear Joanne,
Thank you for your wonderful feedback.
We strive to provide excellent service every day, and it's wonderful to know we hit the mark for you.
Reply from Virbac UK Webshop
Dear Kate,
Thank you for your lovely review.
It's so rewarding to hear you had a great experience with us. We will of course pass your kind words to our customer service team.
Very smooth service
1 January 2026
Reply from Virbac UK Webshop
Dear Keith,
Thank you for your review.
That's great to hear! Thank you for sharing your positive experience.
Reply from Virbac UK Webshop
Dear Matthew,
Thank you for your feedback.
We're so pleased your delivery arrived smoothly and met your expectations. We really appreciate you taking the time to share your positive experience.
The best all round.
My dog’s joint kibble was out of stock so I called them to suggest an alternative. They couldn’t have been more helpful. Great customer service, great product so I won’t use anyone else.
19 January 2026
Reply from Virbac UK Webshop
Dear Annie,
Thank you for your lovely feedback.
We know how important consistency is for your dog's health, so we’re thrilled our team could find a suitable solution that kept their tail wagging! We’re glad we could bridge the gap for you until your usual kibble is back in stock. Your loyalty means the world to us, and we’re honoured to play a part in keeping your dog healthy and active for years to come🐾
Very happy with my monthly subscription service.
I have a monthly subscription order of Gastro for cats dry food.
It always arrives promptly.
Gastro was recommended for my adult male cat who developed food intolerances and he has been better since eating this food.
My 3 cats are now on it and they all seem to love it!
16 January 2026
Reply from Virbac UK Webshop
Dear Suzanne,
It brings us so much joy to hear the digestive support food is making a positive difference for your three cats. Knowing that they are feeling so much better is wonderful news.
We're delighted our subscription service is simplifying things for you, and we look forward to ensuring timely deliveries to keep your three companions happy🐱
Good product at a fair price
Website easy to navigate, clear description of products given and prompt delivery.
Product is nicely packaged with good quality, digestion friendly dog food. Ideal for dogs with a sensitive stomach.
16 January 2026
Reply from Virbac UK Webshop
Dear Maria,
Thank you so much for the fantastic 5-star rating! We are thrilled to hear you had a great experience, finding our website easy to navigate and our delivery meeting your expectations. Most importantly, we're delighted to know our digestive support food is working wonders for your dog!🐾
Virbac completely stopped my dog’s diarrhoea!
My elderly dog had had diarrhoea for months. I tried so many different things, from switching up her diet to gut paste, until our vet recommended Virbac Digestive Support food. Since starting the new food, the diarrhoea has completely stopped. My dog also can’t get enough of the flavour and it’s a joy to see her eating so well again! Sadly, she has been diagnosed with liver cancer (hence the constant diarrhoea) but it’s so important for us to keep her as happy and comfortable as possible at this time, and Virbac has been the best thing we could have done for her.
15 January 2026
Reply from Virbac UK Webshop
Dear Paola,
Thank you so much for sharing your story with us.
While we are incredibly saddened to hear about your dog's diagnosis, we are so grateful that our digestive support food has been able to provide her with some much needed comfort. It is truly a joy to hear that she is enjoying her meals again.
We are sending all our warmest thoughts and best wishes to your and your sweet dog🐾
Excellent service
After ordering the food from the vets a couple of times, we went directly to Virbac. The online order form was easy to use and delivery was so quick. Mollie loves the food and she is losing the weight required, well apart from the Christmas break but who does!
If thinking about it, give it a try. Would definitely recommend.
15 January 2026
Reply from Virbac UK Webshop
Dear Debbie,
Thank you for sharing your wonderful feedback. We're absolutely thrilled to hear that Mollie is not only enjoying her food but is also making such great progress. It's also fantastic to know you found the transition to ordering directly from us so smooth and fast, and we are excited to continue supporting Mollie's health in the months ahead🐾
Reply from Virbac UK Webshop
Dear Kim,
Thank you for your lovely feedback. We are thrilled to hear that your order was sent out quickly and delivered on time.
Our cat's favourite meals
We discovered Virbac products in Türkiye and continue to use them in the UK. Our vet recommended these products for our cat's health. We've been using Virbac for about 8 years. It's what brings peace and happiness to our home. :)
12 January 2026
Reply from Virbac UK Webshop
Dear Onur,
What an amazing journey! We are so honoured that you’ve trusted Virbac for your cat’s health for 8 years, from Türkiye to the UK. Knowing VETERINARY HPM brings peace and happiness to your home is the best feedback we could ask for!🐈
It was easy to order what I needed as…
It was easy to order what I needed as my dog had just had surgery and this is first class food
12 January 2026
Reply from Virbac UK Webshop
Dear Phil,
Thank you so much for the wonderful review. We are sorry to hear your pup had to undergo surgery, but we’re honoured that you’ve chosen VETERINARY HPM for such an important recovery. We’re sending your dog all our best for a very speedy recovery!🐾
Delivered on time and as ordered
Delivered on time and as ordered. What else do you want?
9 January 2026
Reply from Virbac UK Webshop
Dear Kathleen,
Thank you for your amazing feedback. Glad we met your expectations and got everything to you exactly when you needed it.
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