TEMPUR Cloud SmartCool™ Pillows

TEMPUR Cloud SmartCool™ Pillows Reviews

Average star rating 4.5 out of 5 stars

4.3

(141 reviews)

A product’s star rating is calculated as the average of all its reviews.

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2.6K Reviews

4.1

The information on this page is based solely on product reviews written by customers of TEMPUR® - UK via Trustpilot.

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Rated 2 out of 5 stars

They are too bulky and have given me a sore neck

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Reply from TEMPUR® - UK

Hi Diana,
I’m sorry to hear the pillow is causing you discomfort. New Tempur material can feel quite firm and high at first. It typically requires a "break-in" period to adapt to your shape.
If the pillow remains too high, it may not match your sleeping position or shoulder width. For those who find the Cloud model too bulky, a lower-profile or contoured pillow often provides better neck support. Please let us know if you would like to discuss an exchange for a different model that better suits your needs.
Best regards,
Tempur

Rated 5 out of 5 stars

The pillow is really good. It has helped with our sleep posture, I believe (less neck pain), and it is super comfortable. We did have a slight issue with the pillow case discolouring (we had another pillow case over the pillow itself), and Tempur Customer Service has been great at helping us resolve this.

Rated 5 out of 5 stars

Simply amazing, have recommended to everyone I know!

Rated 5 out of 5 stars

Great quality product. Wish I had bought one years ago. Unfortunately they use parcelforce who messed up the delivery twice.

Rated 3 out of 5 stars

The soft one is too hard for me. Disappointed

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Reply from TEMPUR® - UK

Hello Sarah
Thank you for your honest review, sometimes the chosen pillow just isnt right.
I can see that you are still within your trial period so if you wish to return the pillow please just reach our to our customer service team and we can send you a free post return label to send it back to us for a full refund.
Many thanks

Rated 1 out of 5 stars

I had high expectations for this pillow given the brand and the high price point, but it was a huge disappointment. It doesn't hold the shape, as the filling is uneven and gets pushed to the sides by the head resting on it, resulting in an uncomfortable mass that distributes unevenly across the head and neck. Not a recommended buy.

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Reply from TEMPUR® - UK

Hello Giulia, thank you for your honest review. We are happy to look into your claim that the filling is uneven if you wish. If you feel that there is a concern please do reach out to our customer service team with your order reference and we can investigate further for you.
If you purchased from Tempur directly and are still within your trial period then we will happily take the pillow back for a full refund. Again just reach out to us directly and we can assist you further.
Many thanks

Rated 5 out of 5 stars

I’ve had a problem with my neck and shoulders for months… I’d tried soooo many different pillows… and then I saw this one in John Lewis. I went home and thought about it… and at midnight bought it… oh my goodness! The pain is gone and I no longer wake up with dead arms or a crooked neck!

Rated 5 out of 5 stars

Amazing and comfy pillows

Rated 2 out of 5 stars

Isn't as supportive a pillow as described in the website. Alright when brand new. Not so comfy after a month's worth of using. The cooling effect is the same as the comfort. Was nice and cool when first used. Find myself running hot again as I did before purchasing this extremely expensive pillow.

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Reply from TEMPUR® - UK

Hi,
Thank you for sharing your honest feedback regarding the TEMPUR Cloud SmartCool™ Pillow. We are truly sorry to hear that it hasn't lived up to your expectations, especially given the investment you made in your sleep quality.
It is disappointing to hear the support and cooling effect have diminished after only a month. To help you get the most out of your pillow, we recommend a few quick checks:
The 'Break-in' Period: Unlike traditional pillows, TEMPUR material can sometimes feel different as it adjusts to your room temperature and pressure.
Room Temperature: Our SmartCool™ technology is designed to move heat away, but it works most effectively in a room kept between 18–22°C.
Pillow Care: Ensure you are using a thin, breathable cotton pillowcase, as thick or synthetic covers can act as a barrier to the cooling sensors.
We want to make this right. Please reach out at consumer@tempur.co.uk with your order details so we can investigate a potential manufacturing defect or discuss your warranty options.
All the best!
Tempur

Rated 5 out of 5 stars

Very comfortable and easy to manipulate back into shape, bought a soft version to replace a 14yr old pillow, alot better on my neck

Rated 4 out of 5 stars

Comfortable.

Rated 5 out of 5 stars

Nice firm head support, shapes lightly to the head but remains cool.

Rated 5 out of 5 stars

Really good for my neck and enough support all night.

Rated 4 out of 5 stars

Great pillow, though very expensive.

Rated 5 out of 5 stars

A very comfortable pillow and definitely stays cool, doesn't need turning over in the night which is an added bonus. Although it was an expensive purchase it is well worth the money. The thirty day trial with money back if not happy is a win win situation. Am aiming to purchase another one soon.

Rated 5 out of 5 stars

A lovely pillow best I’ve ever used.

Rated 5 out of 5 stars

Game changer. Tried all types of pillows. I have some cervical compression and nothing helped- except this.