Ryobi Tools UK Reviews 73,979

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be of a high standard and effective for various tasks, from DIY to gardening. Many people appreciate the ease of ordering and the efficient delivery service, often receiving their items sooner than expected. The user experience is frequently highlighted as positive, with consumers finding the tools easy to assemble and use, and the battery system particularly convenient. However, some customers were dissatisfied with issues related to delivery, including delayed or missing parcels. A few people also experienced problems with battery life not meeting expectations or with specific tools being faulty upon arrival. Additionally, some reviewers noted difficulties with promotions not being honored or with the customer service response regarding issues like faulty chargers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the ease of use,... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as reliable,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the tools easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely quick delivery, lawnmower very easy to put together,,very light and easy to use. Other buyers comment about poor/disappointing battery life but it does my 30x30 mitre garden on one charge.

Rated 5 out of 5 stars

I recently added a reciprocating saw to my growing collection of tools. As usual it works well but I added a set of blades as in comes with only one. The tools I have so far are great for my amateur a... See more

Rated 5 out of 5 stars

Been buying Ryobi tools and appluanced for over two years. Quality is excellent and the battery system.is excellent. The large 9 A/Hr a d 12 A/Hr batteries are particularly great for using the lawnmow... See more

Rated 5 out of 5 stars

It was simple to order on line, the product came earlier than anticipated. Also it was redirected to a neighbour which is what I wanted. Most importantly, the lawnmower was easy to setup and once the... See more


Company details

  1. Tool Store
  2. Home Improvement Store
  3. Lawn Mower Store

About Ryobi Tools UK

Written by the company

About Ryobi

Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!

Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.

Our mission

Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

5-star
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Rated 5 out of 5 stars

Delivery was super quick and the…

Delivery was super quick and the products (wire cutters, adjustable wrench, protective glasses and a tool bag) are all very well designed and of good quality. Would buy again and recommend to others.

7 May 2026
Rated 2 out of 5 stars

The instructions are inadequate and I…

The instructions are inadequate and I had great difficulty adjusting the cutting height on the the mower.

8 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We appreciate your honest feedback, and we hope that we can surpass your expectations in the future.

Kind Regards,
The Ryobi UK Team

Rated 2 out of 5 stars

Sadly

Sadly
I was very let down by your delivery people(DPD)
I contacted that I wanted my delivery from you, either put around the back of my property or delivered to my neighbour.
This was confirmed by them that they would do this.
However I arrived home 3 days after the delivery to find the two boxes of tools from younwere sat on my front door mat in the wet.... thankfully not stolen or ruined......not happy

8 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We appreciate your honest feedback, and we hope that we can surpass your expectations in the future.

Kind Regards,
The Ryobi UK Team

Rated 3 out of 5 stars

I ordered a RYOBI hedge trimmer inc…

I ordered a RYOBI hedge trimmer inc battery and charger , arrived ok but the harness strap was missing and due to its weight can’t be used very well until it arrives , ryobi are sending me one out but to add to the disappointment it’s now been reduced in price on the website ,I mentioned this to the customer service dept and they said it was just unlucky and I could send it back for a full refund and order a new one ,just not worth the hassle .disappointing experience overall from ryobi .
Following the reply from ryobi …not true nobody has actually reached out to me at all

8 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that you are unhappy with the experience you have had with us.

One of our agents has reached out to you regarding this matter.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

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