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Protect Your Bubble Reviews 22,641

•
TrustScore 4.5 out of 5

4.4

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 608 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the sign-up process quick, straightforward, and easy to understand, appreciating the clear coverage without confusing add-ons. The pricing was often highlighted as competitive and good value, especially considering the lower excess compared to other providers. Reviewers frequently praised the efficiency of the claims process, with many reporting quick settlements and excellent communication, even when initially skeptical. However, some customers also noted issues with claims being rejected due to reasons like software failure or lack of a receipt, leading to frustration and a feeling of inadequate protection. A few other people also felt that the replacement devices provided were faulty or that the collection process for repairs was inefficient and time-consuming.

What people talk about most

User experience

Customers report positive experiences with the user experience, highlighting the ease and straightforwardness... See more

Price

Reviewers mention positive feedback about price, often finding it competitive and offering good value for the... See more

Service

Customers consistently note ambiguous experiences with service, with some finding it easy, quick, and... See more

Claim

Consumers find the claim process to be a negative experience, often citing difficulties and frustration. Many... See more

Product

Clients share ambiguous opinions on product coverage and claims processes. Many customers found it easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just taken out a mobile phone policy with Protect Your Bubble and, although it’s a bit more than I ideally wanted to pay each month, it still came out as the best option for me overall. What... See more

Rated 5 out of 5 stars

Took out a policy with "Protectyourbubble" after purchasing a hard disk drive from Amazon (it was offered at checkout). I thought for a few pounds it was worth buying for 4 years of cover. Lo and beho... See more

Rated 5 out of 5 stars

Having been the victim to theft I was sceptical about my claim process having read some of the negative reviews when it comes to making a claim. I had taken delivery of the phone, my brand ne... See more

Rated 5 out of 5 stars

I have had my phone and my kids' phones insured for about 10 years and never made a claim. However, I unfortunately then I smashed my Iphone 17 pro max screen when the phone was only a few weeks o... See more

Company details

  1. Insurance Agency
  2. Gadget Insurance Company

Information provided by various external sources

Insurance for everything in your bubble. Mobile phone, tablet, camera, bicycle, holiday and more!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great

Easy and straightforward phone insurance. Great customer service. Repairs carried out quickly and efficiently

25 March 2026
Rated 1 out of 5 stars

Awful

Awful. Been paying since June 2023 and tried to claim for water damage on my phone they sent the phone back then 7 months later the phone was showing clear signs of water damage from previous claim. They refused to take my phone and said I should pay the excess again as a new claim, even after I explained that it was not fixed properly the first time.
Awful. Do not use this insurer.

21 March 2026
Unprompted review
Protect Your Bubble logo

Reply from Protect Your Bubble

Hi,

We are really sorry to hear your feedback.

You will have received an email from Trustpilot requesting more information about you and your experience.

Please provide details via the email, including your full name and policy ID in order for us to investigate further.

Kind Regards
Protect Your Bubble

Rated 5 out of 5 stars

Protect my bubble for the win

From start to finish they have made it so easy to add all of my mobile devices it took me no more than 15 minutes to add five devices and be covered with highly recommend

11 March 2026

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