J. Junaid Jamshed by Janan Reviews 478

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, highlighting that items like clothing and perfumes are well-made, comfortable, and long-lasting. Many consumers also appreciate the efficient delivery service, noting that orders arrive quickly and on time. The service provided by the company is often described as excellent, with people finding the staff helpful and the overall experience positive. However, some customers were dissatisfied with certain aspects of their orders and products. Issues included receiving items that did not match the online description, such as incorrect sizes, colors, or designs, and in some cases, incomplete orders. A few people also mentioned that the ordering process could be complicated, particularly when adding address details, and that the quality of some fabrics was poor or not as expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers praise the good... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Service

Consumers generally find the service to be positive. Many reviewers praise the excellent and reliable... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m happy with the clothes I ordered. However, the ordering process is a little bit complicated especially when it comes to adding details of the home address, it did throw me off. I had to get in con... See more

Company replied

Rated 4 out of 5 stars

My first time shopping at J. online. Very smooth transection. I called online team for help n advice before purchase which was great, it gave me confidence to shop more. I have ordered more men’s... See more

Company replied

Rated 4 out of 5 stars

Beautiful clothes, good quality and packaging. However, received the wrong outfit once and when I emailed to inform, I was not sent an apology via email nor a small compensation but was given a refund... See more

Company replied

Rated 4 out of 5 stars

It was my first time ordering from Junaid jamshed and the clothes were lovely that I ordered but I ordered the wrong size I was supposed to order XXL but I ordered XL so completely my fault I would... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

J. was established in 2002 with a unique philosophy to revive the country's cultural heritage and make Shalwar Kameez; the popular wear, and soon became one of the most famous and recognizable clothing brands in South East Asia. It expanded its store network to 100+ outlets nationwide. J. has further expanded globally by opening 20 outlets in the UK, Australia, Canada, New Zealand, UAE, Qatar, to name a few. We pride ourselves on being a complete apparel brand that deals in eastern wear, perfumes, footwear and accessories for women and men of all ages. We work in different categories and textures like silk, chiffon, cotton, cambric, lawn and fabrics that suit the season. Our clothing line reflects current fashion trends with modest detailing. Designs are inspired from Renaissance, Aztec, Fusion, Arabian and other aesthetics. From the humble beginnings of a brand that believed in being Soully East, we have moved forward with more decorative touches to our portfolio and have strung together a loyal base of customers all over the world.


Contact info

4.0

Great

TrustScore 4 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Hey I am Usman Virk

Hey I am Usman Virk
I was visit today Junaid Jamshed Shop in Greenstreet
I want to buy a dress, my wife it’s very good experience
Muaaz is very kind He was help me to find a size. He’s very nice Customer Service is great,man
It’s not the first time help his many time before

Thanks, Maaz

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I purchased this outfit as an Eid gift, and unfortunately, it turned out to be of extremely poor quality. Upon first use, black fibers started coming out of the fabric and spread all over the body and inner clothing. To make matters worse, when the outfit was washed the same day, it released a significant amount of color.

The outfit was damaged after just one use, which is completely unacceptable.

I would not recommend this product.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience i am very unhappy…

Very bad experience i am very unhappy 1st ordered for my daughter right size 12 but it was small size and my daughter wear every where same size 12 they are perfectly fit then send back ordered another 1 i paid 3 times postage which is very bad even it wasn't my fault more bad thing they have give you only 7 days return time no customers service if you want to talk with any1 no1 is there so very bad experience i ordered becoz of Junaid Jamsheed overall very poor experience never shop again

18 March 2026
Rated 1 out of 5 stars

I am utterly disappointed

I am utterly disappointed with the lack of care in the customer services. I had bought an eid outfit for my dad to wear, who never buys himself clothes as is. The outfit arrived in a size bigger than I had expected. I had immediately tried to return it and send them an email. However, no response. I had gone to their physical store in Manchester who had refused to take an item which was made online. Since then I have emailed them multiple times and there has been no response at all. My dad did not get to wear his Eid outfit at all and I am shocked at this service from a brand which should put this at their forefront.Will never think to purchase from this brand again.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a kurta from the Southall…

I purchased a kurta from the Southall branch and discovered shortly after that it was clearly defective — threads were coming out and two buttons were loose/missing. This is basic quality control that should never pass in the first place.

When I returned to the store, staff refused to help and showed no interest in resolving the issue. Instead, they simply told me to “contact management” but did not provide any contact details whatsoever.

After leaving a Google review, I was again told to contact management. I had to search online myself to find an email address and sent them a message, yet they have completely ignored it.

Selling defective items and then refusing to take responsibility or even respond to customers is unacceptable. The lack of customer service and accountability is shocking.

I would strongly advise others to avoid buying from this store.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Good quality products and excellent service

4 February 2026
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 5 out of 5 stars

Good quality material

Good quality material

23 January 2026
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.

14 January 2026
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 5 out of 5 stars

Was quick and good delivery

Was quick and good delivery

25 December 2025
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 5 out of 5 stars

Good packaging.

Good packaging.
Quick delivery

14 January 2026
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 5 out of 5 stars

Thank you for ask feed back yes when…

Thank you for ask feed back yes when ever I bought the items are perfectly right in size and also price aswell overall love your clothing thank you

14 January 2026
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

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