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ELEGOO UK Store Reviews 546

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their excellent quality, ease of use, and impressive performance, especially for 3D printers and filaments. Many people appreciate the fast delivery service and the overall smooth ordering process, often noting that items arrive quickly and in perfect condition. However, some customers also noted issues with the delivery service, particularly when Yodel was the courier, citing problems like delayed deliveries, parcels being left at incorrect addresses, or even items being returned to the company. A few people reported receiving damaged products or experiencing initial difficulties with their new printers, including one instance where a printer was not functional upon arrival.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the excellent performance and... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the products.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of setup and use. Many... See more

Order

Clients share positive opinions on the ordering process. Many reviewers found the ordering process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver th... See more

Rated 4 out of 5 stars

A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the d... See more

Rated 4 out of 5 stars

I am generally happy with this company's product. I purchased my first 3D printer from them. Even though I had some issues, they stand by their products and support their customers. The after-sales se... See more

Rated 4 out of 5 stars

Purchased a Centauri carbon Great price quick delivery Awesome 3d printer Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars


Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They are using the wrong postage…

They are using the wrong postage service!
I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were basically dumped in the most convenient place for the driver. Anyone could have taken them! They were not even left outside my door.

16 April 2026
ELEGOO UK Store logo

Reply from ELEGOO UK Store

Dear customer,
Thank you for taking time to leave your review.
We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

I’m really impressed with my Elegoo 3D…

I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consistent the results are. Whether for small detailed prints or larger projects, it handles everything really well. Definitely a great option for both beginners and more experienced users.

10 March 2026
Rated 4 out of 5 stars

Great filament, but....

Great filament, just not happy with cardboard spools, 2 of my 5 came out of the box bent in places, my AMS doesn't like that, so had to respool them onto plastic.

7 April 2026
Rated 5 out of 5 stars

Capable for me

After much research decided that the Elegoo "carbon" was suitable for me. Didn't require multi colour, just something capable, simple and to work out of the box. Straightforward ordering process, prompt delivery and it worked out the box!

7 April 2026
Rated 3 out of 5 stars

Disapointing customer experience (but still fundamentally a great printer - shame we wont get multi-colour update).

Rapid delivery and a great product for single colour printing but device was immediately discounted after purchase so we paid about £80 more than we should have (Centurai Carbon). The device was also marketed as having the 'future capability' of multi-coloured printing, however they have subsequently released a new model with multi-colour capability and this now looks unlikely to be an option for buyers of the original Centurai Carbon - so essentially mis-selling of product.
Also had an issue with the Elegoo silk-PLA consumable which should appear metallic silver when printed but is in fact just grey with a very slight sheen definitely nothing like silver. (the silk-gold is a much better one and the silk white is also good).

24 October 2025
ELEGOO UK Store logo

Reply from ELEGOO UK Store

Dear customer,
Thank you for your honest feedback. Please rest assured that the multicolor upgrade for the original Centauri Carbon is still planned — we will share details as soon as it's ready. Regarding the Silk PLA, we hear your concern and will verify and improve the formula. Thank you for your support and patience.
Best regards,
ELEGOO Team

Rated 1 out of 5 stars

Massive issue with delivery

I love Elegoo printers, and generally I hear the support is great. I ordered a Saturn 4 from the site with "worry free" insurance. The parcel never showed up and the tracking showed it was being sent back to Elegoo for some unknown reason. Elegoo kept directing me to the "worry free insurance" and the worry free insurance kept directing me to Elegoo. I still haven't received a printer or a refund and I'm full of worry. It has really been a let down.

13 April 2026
Unprompted review
ELEGOO UK Store logo

Reply from ELEGOO UK Store

Dear customer,
We sincerely apologize for the delivery issue you experienced. Fortunately, we see that the matter has since been resolved. Thank you very much for your understanding and patience throughout this process.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, works out of the box. Delivery all good. Petg-cf works fine .Good value for money. Hopefully parts will be available if I need them in the future.

2 April 2026
Rated 5 out of 5 stars

Never had an issue…

Never had an issue with any products I've ordered from Elegoo. items arrive promptly, well packaged and perfect order, what more could you ask for.

26 March 2026
Rated 4 out of 5 stars

So far so good...

So far so good...the delivery was quick as soon as item was available. The printer hasn't given an problems yet(I don't hope it does too). Product is sturdy and easy to use. Setup was a breeze. I recommend this product for your 3D printing needs.

29 June 2025

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