Cornilleau UK Reviews 1,011

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Item recieved very badly packaged - clearly resealed. This was obviously a return item resold. Contents were in disarray, box was damaged. Items showed signs of wear (e.g. wheels). Completely ruined o... See more

Company replied

Rated 5 out of 5 stars

First and foremost the table tennis table was ordered only just weeks before Christmas Day and yet this company met the delivery deadline. They were also so accommodating with the delivery arrangement... See more

Rated 5 out of 5 stars

Outstanding Personal Service! Really grateful to Adam Radford and team at Cornilleau. Having had a problem with my outdoor table Adam personally got involved and went to great lengths to resolve my is... See more

Rated 5 out of 5 stars

Delivery was relatively quick within 10 daysof ordering.Although the system is not very sophisticated. There is no automatic notification from the courier that they have it or when they expect to del... See more

Company replied

Company details

  1. Tennis Store

Written by the company

Official Cornilleau Web Store. European Leader in Outdoor Ping Pong Table.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great table and fantastic customer…

Great table and fantastic customer service. Unfortunately, our table arrived damaged but this was dealt with very efficiently and I cannot fault the customer service.

2 May 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated!

Rated 5 out of 5 stars

Very good service

Very good service, a fantastic quality table tennis table .

17 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated!

Rated 5 out of 5 stars

Great service, great table tennis table.

The table is good quality, well engineered and the instructions were easy to follow and complete. Communications pre purchase were excellent from Nikki in customer care with prompt and clear responses. Delivery information was also clear and precise.
I was a little concerned by Panther delivery when they tumbled the box out of the truck and there was a great deal of rattling but nothing appeared to have been damaged. I was a little disappointed that it could not be delivered to the Isle of Skye but we manage to get it there on the roof of the car.

Overall it was a good experience and the product I feel is very goo value for money.

21 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated!

Rated 5 out of 5 stars

Excellent Service (apart from Panther Logistics delivery)

Dealing with Cornelleau UK has been a pleasure from start to finish, with order of Table Tennis Table and subsequent Accessories.
Delivery of parts and accessories with DPD and Royal Mail also excellent.
Delivery of Table by Panther Logistics was painful.

7 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated! We will pass on your feedback to Panther and work with them to improve, Cornilleau UK

Rated 1 out of 5 stars

The delivery was cancelled due to the…

The delivery was cancelled due to the van breaking down, and they only reschedule after a week and then only for a week after.

16 April 2023
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Reply from Cornilleau UK

Sorry to hear this, we have looked at our carriers and added a second faster option for the future. Please accept our apologies for the delivery issues, Cornilleau UK

Rated 5 out of 5 stars

Very helpful!

I needed one part for my old table tennis table and was confused about what to order. The customer service department were very helpful and the part arrived very promptly without me having to pay p&p. Thank you!

10 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated! Cornilleau UK

Rated 5 out of 5 stars

Second purchase from Cornilleau.

Items from Cornilleau are always sent promptly and packaged well. The 4 pack of outdoor bats seems very durable and it will hopefully last a long time.

7 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated! Cornilleau UK

Rated 5 out of 5 stars

Great overall

Firstly, I would probably score 4.5 out of 5. Almost perfect.

The table is great, good quality overall. We have already spent hours playing so well worth it.

We felt the legs could have been slightly better quality for the price. The ball holders also fell off but this may have been our fault.

I would also say pay extra to get someone to put it together or use the online video. It took us quite a while but maybe okay for those who are use putting things together.

2 April 2023
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Reply from Cornilleau UK

Thanks for the positive feedback, glad you are enjoying the table, Cornilleau UK

Rated 5 out of 5 stars

Brilliant service

Brilliant service. The lady I spoke to couldn’t have been more helpful. Delighted with the quality of the table and bats set I ordered. Just need some good weather now. Highly recommend.

26 March 2023
Rated 5 out of 5 stars

Recommended

We were very pleased with the high quality of the item ordered. Throughout, the friendly customer service team were communicative and helpful. The order arrived even quicker than first estimated and the delivery team had the item constructed and set up really efficiently and much quicker than estimated. I am happy to recommend Cornilleau.

13 March 2023
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service; delivery was quick & efficient. Very happy with my 500 Indoor table (now fitted with a Robo-Pong 2055), which is in my re-modelled garage and perfect for training. Construction of the table took me about 90 mins. All pretty straightforward.

21 March 2023
Rated 5 out of 5 stars

Needed to order a new table tennis…

Wanted to ordered a new table tennis table and the Cornilleau range are considered amongst the best. Easily ordered online and I also phone for delivery arrangements and staff very efficient and courteous.
The table tennis table was delivered on time. Comes in one large and heavy package and well protected for safe transport. Has to be assembled but instructions were clear. Very satisfied with the construction and quality of the table.

3 January 2023

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