Lovely coach bag, however when delivered did notice a slight scratch on the bag which you wouldn’t expect as I did pay a fair amount of money, however still kept the coach bag as I needed it for the... See more
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I loved ordering from Coach but I was expecting a different packaging because it didn't look like a coach packaging.. but otherwise the service was great! My second from Coach
Disappointed. It was a lot smaller than anticipated and no Coach branding. I would / should have returned it as it’s not suitable for the wedding. More like an envelope than a clutch of purses.
Bag is lovely when it finally arrived!! Good size, would love a longer shoulder strap. Hold loads! Had to chase delivery 3 times to be told it had been lost and had to wait for it to be re-ordered... See more
Company details
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. We believe in crafting beautiful things that you can be yourself in. Since 1941, inspired by the spirit of our hometown, New York City, we’ve built a legacy of craft and a community that champions the courage to live authentically. Today, the same way we care about every stitch that goes into our product, we care about the impact we have on people, communities and the planet. Everything we make, we craft to last with the belief that better-made things create a better made future for all.
Contact info
London, United Kingdom
- 0044203 205 2020
- uk.customercare@coach.com
- uk.coach.com
3.8
Great
6K reviews
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Appalling after sales service
So let me first start this post by saying I have purchased several Coach bags for my wife and daughter.
As a gift from my wife to our daughter, she bought her a beach straw bag. Perfect for holidays.
After three holidays, it literally fell apart. Think Coach was a premium brand, we sent pictures to Coach hoping for a repair solution,
We were told as the bag was over 12 months old, it was no longer covered by their warranty. They did say the bag was also unrepairable.
After numerous emails, they have agreed to give us a 10% discount off another full price bag.
I can say, as long as a draw breath, I will never buy a Coach bag again.
To be a premium company you have to deal with complaints in a fair way. A bag used three times in 18 months, that falls apart and by their own admission is in repairable, is as far as they are concerned just fair.
NEVER BUY A COACH BAG!!!
1 February 2026
Unprompted review
Reply from Coach
Hi Wayne,
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the quality issues with your bag. We strive to ensure our products meet high standards, and regret that this item did not meet your expectations after such limited use.
Our warranty coverage is limited to 12 months, and, unfortunately, repairs might not be possible for items outside this period or for certain material types. We realize this may be frustrating, and we apologize for any inconvenience caused by the outcome and communication during the process.
Your feedback is invaluable and helps us identify areas for improvement. If you have any further questions or need additional assistance, please don’t hesitate to contact us. Thank you again for bringing this matter to our attention.
Delivery was perfect and on time my…
Delivery was perfect and on time my girl loved her gift
21 February 2026
Robust! Quality stays same even after daily use.
Bag is cute and best for my use case . I am a rough user and I am using it from a month there isn't a single scratch Mark on it. It doesn't have the bling bling glow and a bit smaller than I expected from the picture, but it works well. The straps the zip the over all robustness I can feel the quality. Great for hardcore users like me. Looks same from day 1 to day 30 . No degradation in looks.
14 February 2026
Very good and prompt when I had issues…
Very good and prompt when I had issues with the delivery agent
20 February 2026
Poor customer service
Poor customer service
Recently bought 2 tabby bags and lost the hang tags on both which is so upsetting I have taken the bags into store and the hang tags are not covered on the warranty and I was told to use some pliers to tighten the chain bit late now
Really the hang tags should be sturdier than what they are the bags are nothing without them really upset will not recommend and will not be repurchasibg
7 March 2026
Unprompted review
Reply from Coach
Hi Jayne,
Thank you for reaching out and for sharing your experience regarding the missing hangtags. We understand how important every detail is, however at this time, we're unable to provide hangtags separately. Please know that we are currently reviewing this issue and hope to offer a solution in the future.
We appreciate you bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Great purchase experience and product
Great purchase experience and product, i could follow the journey of my bag very easily. The size of the bag is great and well shown on the picture for the product
18 February 2026
Happy customer
I’m very happy with my purchase! The delivery was very fast, and the bag is beautiful, practical, and great quality. Thank you! 😊
18 February 2026
premium brand premium fail …
For a premium brand this was a big fail both the product packaging and worst of all customer service what I ordered came stuffed in an insubstantial envelope, I expected at least for it to be boxed in a branded coach box with a ribbon and coach card inside not even a box the paperwork was screwed up inside,l the tatty envelope which was shoved through the letterbox the item itself was undone and looked like it had been thrown around, I emailed customer service they asked for photos I provided those I even gave them a resolution which I would have been happy with coach to provide a coach gift box (since it was a gift) at least for the price I felt that was a reasonable request , I waited for something a reply a box perhaps a week went by ? nothing, i emailed again at this stage I was so disappointed I decided to not waste any more time and effort but to return the goods leaving it any longer would close the window of time allowed for returns the very very very poor presentation and worse than that, customer service for a
?Premium brand? Was dreadful, I will not be recommending coach UK or purchasing from them ever ever ever again
7 March 2026
Unprompted review
Reply from Coach
Hi Michelle,
Thank you for taking the time to share your experience. We’re very sorry to hear about your dissatisfaction with the way your order was packaged. We understand how important every detail is and regret any disappointment this has caused. Ensuring our customers’ satisfaction is paramount, and it’s clear we fell short here.
Please be assured that we are currently reviewing this matter and hope to offer a suitable solution in the future. Your feedback is greatly appreciated and will help us improve. If you have any other concerns or suggestions, please don’t hesitate to contact us.
The delivery was fast and while my…
The delivery was fast and while my package was on the road the updates were detailed. The product is amazing! The design is cute and practical for everyday . The material is amazing ! Soft brown leather with the stitching on point . I would probably make another purchase on-line.
16 February 2026
Super🤗✨ Thanks 🤗🤗☺️
9 February 2026
Beautiful bag!
I love my new bag! The buying experience was seamless and it was delivered as expected, brilliantly packaged to reduce any risk of damage.
9 February 2026
perfect !!!
9 February 2026
Order came quick
Order came quick, was complete. The returning process is easy and quick. Very nice!
6 February 2026
Straight forward order online
7 February 2026
The item was gorgeous
The item was gorgeous and the quality you would expect from coach. I bought the pink card wallet for my daughter’s birthday to go with the bag I bought her for Christmas. I’ve put in my Mother’s Day request from coach obviously so fingers crossed 😊
14 February 2026
In first week zip from wallet felt down
14 February 2026
Reply from Coach
Hi Aldijana,
Thank you for taking the time to share this with us. We’re very sorry to hear that your item developed a fault after such a short period of use - this is certainly not the experience we want for our customers.
We want to assure you that your purchase is covered under warranty, and we do recommend returning the item for a full refund, allowing you to repurchase the same item or choose an alternative once the refund has been processed.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
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